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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
my vr headset port was burnt on Christmas!!!
hey meta if possible could you replace it the warranty just stopped and we were wondering if you could replace it thank you.
Update broke my oculus 2
I updated my oculus last week and it broke my headset. There was absolutely nothing wrong with it beforehand. I get a black screen, the sound works, and you see the meta logo as it comes on and then nothing. ive done everything they have said to do m...
Cant hear others in games except gorilla tag?
I cannot hear others while playing games on my VR except for gorilla tag. I used to play it a lot but now im trying to branch out on what I play. I have seen this issue on DOWNSHOT vr, War Of Wizards, and GRAB. I am also unsure on whether others can ...
Unable to redeem Batman on Quest 3
Good evening everyone! I received a new 3 today and missed the option to redeem my copy of Batman during set up in the app. While I was searching through the settings I did get the option to redeem my 3 months of Quest+ without issue. However, I am u...
The games I bought on my oculus quest 2 arent there with my rift s
I bought many games for my Oculus Quest 2 then it broke. So I decided to get a Rift s and try it. I downloaded the official Meta Quest software and when I went to go check my apps there was nothing. When I search up the games nothing even shows up. D...
Can't log in
I spent 100$ on new controllers for my headset to tell me I have to use the app, but when I try to log in it says I have to get a sms from my old phone number and nothing else. I have zero access to this old phone number, how on earth am I supposed t...
Setup up oculus 3 wants work meta?
I’m trying to set up my sons oculus 3 he got for Christmas and it wants me to login on a computer at work.meta- this is a kids oculus- how do I get past this? Tried resetting it already and same thing….
Quest pro controllers disconnecting problem v72
Whenever I connect my quest 2 to my pc while using quest pro controllers no matter what method I use to connect to my pc they always disconnect for multiple minutes at a time, and when they come back it's only for about 10-15 seconds and then they di...
Cant verify my age
I sent the 99p to verify then it asked for a code. Unfortunately I didn't have my headset at the time so I closed the window saving it for later. When I got my headset I tried verifying but I just sends me to the account center page, no code to put i...
GPU failure??
Just got the Quest 3S for my daughter and it was working great until we decided to cast it to the tv. Once we did it looked like a gpu failure where it has artifacts and lines all down one side of the display inside the head unit. these lines did not...
Locked Meta 3S
Hello, I was just given a new Meta Quest 3S VR set. Without setting up my account or even finish setting up my VR set, it went into USB Mode and I cannot figure out how to leave this black screen. I have pressed all settings and keep going to back to...
Resolved! Blade and sorcery
Hi, why I dont have my Blade and sorcery game on PCVR? I bought full version on quest and now it shows me I have to Buy the game once again?
Resolved! Emerging Issue - Unable to log into Oculus App after Meta Account Merge
Hello, I am on Windows 10, I have an Oculus RiftS and the Oculus PC application. I have just updated my Oculus account to a Meta account. When I log in to my Oculus app I get the message in the title: "You're using a version of this app that's no lon...
Brand new quest 2 not charging
I got a brand new quest 2 for my Son for Christmas. Started it for him and updated and left it to charge.After an hour or so I realised it was stuck in a boot loop so after following advice on here I tried a factory reset which didn't solve the probl...
Stuck in Email access loop to get codes for Meta Quest 3
I am a parent who recently purchased the Meta Quest 3 for my child for Christmas. When we logged into Meta Horizon it asked me for my FB user name and PW which I entered and then it had me pick a Meta username (but not a password, it asked if I wante...
Meta Quest 3 link stuck on loading screen with meta logo and 3 dots
Hello I am having this recurring problemI have tried many things such as:Unplugging both ends and plugging back inUpdating driversUpdating questrestarting pc and questclosing OVR stuff in task managerRestarting Meta link appRe-pairing my quest 3 to m...
Quest 2 Still Black Screen After Factory Reset
I’ve had my quest 2 for about 4 years, now suddenly while I was playing my screen went black, I thought it might’ve just turned off until I heard the sound of it turning off when I clicked the power button. When I clicked it again to turn it back on ...
my batman arkham shadow wont redeem
i try to redeem my batman arkham shadow and just shows the price, no options to redeem it please help
Setting up meta 3s
I was setting up my new meta 3s headset that comes with batman arkhan shadows and then the screen just went black so I tried resetting it and now its stuck on Boot and factory reset menu
3s setup
Meta needs to get a phone help line
Bathman arkham wont let me install
Hello, i purchased the new batman game and after purchase it doesn't even appear in my library to download. When searched game in the store the purchase button is just darken and won't let me select anything.
Quest 3 Headset stuck in USB Mode update
Hello Meta Support,My device is stuck in the USB Mode Update and I cannot boot the device nor is able to proceed to a factory reset or any other boot option.
Meta quest 3
My right meta quest 3 controller is sticking out of the blue and I just opened it today help
Can't redeem Batman Arkham
Got an oculus for my son for Christmas. It's supposed to come with Batman, we set up his account. We are now unable to download Batman onto his headset. Can someone help with this problem? Is there a workaround?
amberpiscesfashiongirly1995
I want to Manage my 5 Instagram accounts on Meta My Instagram username is princessfashionamberlina12 and piscesgirlmagazines95 and amberprettyfashionmodel95 and amberbratzdolly12 and amberbrooklynnycgirl_95
account
As I was trying to set my sons vr up for first time it asked me to go on meta app which I done but as my older son has already got a vr his meta app was logged in so I tried to add new account but now it's put my eldest sons account on the new vr ins...
Golf + pass
I have just purchases golf + pass for my new meta quest 3 and the app isn't showing up only the golf + is and not the + pass Cany anyone help me as it's all very new to me
Resolved! Just bought quest3 and prior purchases missing
i have previously owned a oculus rift, quest 1 and quest2 but then have not used any of them for a few years. Recently bought a quest3 and none of my former games are there. I still have the emails for the receipts. What do I need to do to access my ...
Quest 2 doesn't connect to new devices
I've been trying to connect my quest 2 to my iphone. My dad has previously done so with his phone and is still able to connect to the headset. I've tried resetting apps, restarting the headset, checking the internet, bluetooth, even trying multiple n...
Date de naissance dans le compte Meta
Bonjour il m’est impossible de changé ma date de naissance sur mon compte Meta comment ca se fait ? Est ce que je peux contacter l’assistance ou autre car c’est pas du tout ma vrai date de naissance ..
