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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 39007 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus developer settings missing

Hi ,After converting my Oculus account to the new Meta account , I have all my app restored successfully but all my developer settings and my company and development app information are missing, did I do something wrong or is there a way to restore t...

Aymito2 by Level 5
  • 130 Views
  • 1 replies
  • 0 kudos

Jittery controller drift

Both oculus controllers have very intense drift that isn't consistent, sometimes it will stay for a few seconds at the maximum input but other times it jitters

Oculus quest 2 not connecting with mobile

Hi I have a message on my headset saying use this code to connect your headset but when I put the code in it connects on my phone and headset but then I get message saying a error as occurred please try again but it just says the same thing everytime...

Why is my quest 2 dying faster then it used to

So I've had my quest 2 for about a year'ish now. and for the first 2-3 months it would last a good 2-3 hours before it died but for the past few months now I can barely get an hour's playtime even when i start at 100%. Me and my friend have tested th...

Beat Saber

Hello I just recently purchased an oculus two and cannot figure out how to get beat saber for free any help you could give me would be greatly appreciated

I'm having all sorts of issues.

So the other day I logged in and it said that I could create a meta account and delete my facebook account to use my rift S with. So I thought great that's what I will do. I tried using my VR today on the new meta account. My friend shows offline eve...

Anonymous by Not applicable
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! Cant Login to Oculus Quest Link Software (Black Screen)

Once again having this problem still. I cant use my vr on pc anymore because of this problem please help me out. Tried all methods usually used like reinstalling on a new drive. Updating and all of the above. I need a workaround or a fix please I nee...

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Resolved! Oculus 2

I just opened the box, following the prompts and when I get to the download the app to pair the headset section all the links get an error message. I can’t move past it, it says something went wrong please try again

Replacement oculus quest 2 not pairing

 I have tried everything support recommends but I can not get myoculus to pair to the app. It’s a replacement/refurbished one … the only thing I see on the oculus is the 5 digit pairing code. I enter it and I get the “unable to connect”. Bluetooth is...

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Keko- by Level 2
  • 180 Views
  • 1 replies
  • 2 kudos

Crashing

Hi, so today I turned on my oculus, and all the games were grey, I just assumed they hadn’t loaded yet so I opened would one, the game started loading, but once it got passed the loading screen the game crashed, I tried with other games too getting t...

Quest 2 | Connect to DJI Controller

The other day I had a great idea: What if I flew my DJI Mavic Mini from my Quest 2? So I ordered a USB-C cable and side-loaded DJI Fly, only to find that it doesn't connect.My question: How can I connect my controller to the app? I wire my controller...

Casting not connecting to phone

So I’ve been using my quest for almost a year and I have had some issues which have only been fixed by factory resetting (Which is VERY FRUSTRATING to do and it delete my mods) I can’t factory reset again because I just got a TON of blade and sorcery...

Soft Update not pairing

So we have 4 headsets all randomly stopped came up with needing the new software update . On completion says to go to metaquest device on occulus says enter the 8 digit code on phone comes up green tick saying done u may now close down window but on ...

Brand new Quest 2 Left controller joystick sticking

HelloI recently purchased a Quest 2 at the end of July and didnt even use it until the Facebook requirement lifted. It seems the support through the meta portal does require facebook, however. Im not sure who I need to contact regarding the product w...

Log into headset

Hi I have just updated my oculus 2 then it will not log me in to new log in it keeps giving me a code I then go online and use code phone say sll succesful then back to oculus and give me another code cannot use my oculus at all not very happy please...

difficulties connecting to the oculus app

Hello, I'm having trouble logging in the oculus app, I get a message like this: You're using a version of the app that is no longer supported. Download the latest version to continue. But there is no update available for Oculus Rift S. Please help! I...

Cassani by Level 2
  • 179 Views
  • 2 replies
  • 0 kudos

Link

The Oculus Link Disconnects After A Little After It Worked Fine At First But This Never Had Happened before same with steam vr lagging very badly if there’s a fix let me know

xpnsz by Level 2
  • 105 Views
  • 2 replies
  • 0 kudos

Left Controller Oculus Quest 2

I purchased an Oculus Quest 2 in January 2022. In June I started to have problems with the left controller which would not connect. After trying everything Meta support suggested I sent the left controller back to the company and a few days later rec...

Joetwo by Level 2
  • 899 Views
  • 5 replies
  • 1 kudos

Cannot delete Facebook account from Oculus Quest 2

With great difficulty I was able to set up a Meta account and I left my Facebook account linked to avoid further problems. Now I have a Facebook account and a Meta account listed on my headset. Next to each it has a delete button. When I choose to de...

Grey Screen lockout for Quest Link

Recently I tried switching my account over to where I bought my games previously before the new meta profiles. Now my Quest pc app is now stuck on a Grey screen can I please get some help soon.

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MOVING UNCONTROLLABLY

When I enter into a game, I begin to move quickly to the right until I run into something to stop me! This is without even touching the left controller! Help me!!

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