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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 74 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Ask driver license to Meta accout

I not know why but ask dricer licence or similar, i take photo but its say at not accept but not why.... I take photo 3 time and always same, please change Bot to human who undestand photos. Account is my.


HelloI am using a quest 2 while living in South Korea. I connected it to an iptime router. Some days my device chooses not to connect to my router. My phone and laptop do not share this problem. The problem is very inconsistent and very inconvenient....

JVirago by Honored Guest
  • 8 replies
  • 0 kudos

Meta Quest 3 Headset Microphone not working

Hello! The title says everything. I recently purchased a Meta Quest 3, and no matter what I do the microphone does not seem to be picking up.I've tried reinstalling the drivers, going to my computer settings and enabling it. It says it's picking up 5...

disable 2fa

Basically i changed my phone number, and forgot to disable 2fa, is there a way to get my main account back?

Quest 2 not displaying steam game on headset

HI i recently purchased a oculus quest 2 and a pc link cable. i have a PC that exceeds the requirements and a supported GPU. I downloaded Steam VR and Skyrim VR through steam and cant get it to display on the headset. steam vr recognizes and responds...

Kaschwing by Honored Guest
  • 9 replies
  • 0 kudos

Problem with Asgards Wrath 2

Hi,I exited the giant turtle and gave the glass to Ptah. But now I am stuck. I stopped playing for the night and I came back on the find out I can’t advance. I took the nap in my quarters but didn’t see a dream.

Purchase no longer shows up

I bought A music pack back in October of 2021 in beat saber. I got on the other day and it says I need to purchase it again. I got on my meta account to verify the purchase is still there, it is. So my question now is how to I access the music pack I...

DrJackle by Honored Guest
  • 2 replies
  • 0 kudos

Admin accounts \ Sons account unable to play games

Hi, Looking for some help here.I purchased my son a Quest 2 and also his favourite game Blades and Sorcery as a gift which he redeemed.I then setup myself as his admin account on the device and him as a secondary account.Am I missing anything here or...

App purchases missing on PC app

I logged into the oculus desktop app to use occulink which appeared to mess up my account. All my purchases are gone from my meta account now. My friends list is empty and my avatar is gone. Back and forth with support via email has been absolutely u...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Quest 2 Black Screen

I'm sending this forum today because I've had a big problem with my headset for around 2-3 weeks. Every time I turn my headset on, it loads in correctly it shows the meta logo and everything. But it doesn't show anything other than a Dark Gray/Black ...

K00R00 by Honored Guest
  • 11 replies
  • 0 kudos

Unauthorized FITXR Charge

Just one week of purchasing a quest 3 and I regret so bad. First of all, the support is nonexistent . I purchased an app (Virtual desktop) I got charged $20 and yet I didn’t get the app. I tried contacting support and they just spun me in circles. I ...

Anonymous by Not applicable
  • 2 replies
  • 2 kudos

Meta quest 3 not working

I recently got the meta quest 3 and it’s working alright until a couple days ago, it randomly stops working, keeps rebooting itself and it just stopped and now it’s stuck on usb update mode, meta told me to factory reset it, I’ve done that 12 times, ...

Gundamfn by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! [RCTVR_V8] [warn]: Animated: `useNativeDriver` was not specified.

Heyy. Few days ago, Link began throwing this strange error I'd never heard before:"Minified exception occurred; use the non-minified dev environment for the full error message and additional helpful warnings" I tried to push a button to make it disap...

alfa098 by Honored Guest
  • 2 replies
  • 0 kudos

Rift not starting after update

Spoiler (Highlight to read) Ran my rift goggles for 1st time in 6 months. Everything worked and when finished both oculus and win10 wanted to update, so after everything updated on PC now my oculus won't start and brings up error notification to some...

I_Ziggy_I by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! Minors cannot accept free 6 months of meta+

I purchased a meta quest 3 from my daughter for Christmas. One of the incentives to buying was that It comes with 6 months free of meta+. Unfortunately she is not able to claim the offer because you must be 17 or older. I created an account from myse...

techpro01 by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Bug with asgards wrath 2

I stuck at Hand over the weight crystal. I have done it already and nothing Happens. The crystal kept coming back in my inventory and I can’t hand over again and can’t move at all. It just stays in the scene. I made a screenshot about it.

Dongni82 by Honored Guest
  • 1 replies
  • 0 kudos

Right controller not working

I’ve tried factory resetting the headset and my controller still doesn’t work. It connects and I can use the meta button but nothing else works. I can’t factory reset the controller either. It happened when I switched out the batteries for the first ...

snarls by Honored Guest
  • 5 replies
  • 1 kudos

Resolved! v62

Is there a release date for v62. I want to get rid of the program but don’t want to factory reset my headset.

pkosat by Honored Guest
  • 1 replies
  • 0 kudos

Rift CV1 Hands stuck. Please help

Hello Oculus experts,After trying everything I could, after looking at every forum I could find etc., i couldn’t solve it by myself...For months I keep trying but things only work for minutes at a time. I opened a ticket, sent log files they requeste...

screens not working

i booted up my quest 2 to see the normal loading screen when you first turn it on, but then my home screen froze by following my head movements instead of letting me look around. Ive restarted the headset 3-5 but to no avail. please help!

polycats by Honored Guest
  • 2 replies
  • 0 kudos

Party chat while casting/streaming

Hey guys! Trying to figure out how to be able to hear my other party call member while casting to Oculus/cast and then streaming that to tiktok live! We can hear my mic and game audio but cant hear my team mate unless we are in game chat. Is there a ...

Resolved! USB TEST bandwidth is only 340Mbps.

Connect QUEST2 to your PC with a USB cable and test the connection with the META official app. USB TEST bandwidth is only 340Mbps. I am using META official Link cable.There were three USB 3.2 Gen 2 ports on the motherboard, and all three were the sam...

"Admin must unlock headset after it restarts"

Since some time I get this message each time my Quest 2 boots up, and only I (one of four users) can unlock it by drawing my unlock pattern. Now I'll travel for a week and effectively the others in my family can't use the headset if it is restarted.H...

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Tips and Tricks: Charging your Meta Quest Headset

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