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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3243 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 wifi won't authenticate

Every time I try connect to my WiFi, it says authenticating for a while then authentication error, I can't find anything useful for this, I've factory reset my headset, restarted my router and tried to connect through the app but no luck, anyone have...

Resolved! Passthrough not working on left lense

Hi ...in need of some help with my quest 2...when I go into pass through my left lense just shows what's on the screen I apps ect but no pass through just all on a black background ...right lense seems fine ....and I can play games absolutely fine .....

Terrible Customer Service

I don't typically post issues like this. Usually I leave nice reviews when I feel it's necessary and keep my mouth shut otherwise but this time my patience and politeness has backfired and I've had enough. I ordered the Oculus Quest 2 on August 9, 20...

rowong11 by Explorer
  • 1713 Views
  • 12 replies
  • 1 kudos

My Quest thinks I'm 10ft tall

This started after the most recent update. Just wanted to know if this is a known issue with a fix before I reach out to the Support team.The Quest home menu is at the correct height. Every game I start, however, appears much lower then it did before...

Contractors VR mods

Hello, 3 of us have been playing Contractors, but want to play the mod maps. We do not know how to do that where us 3 are playing together as a team. Whenever we tried a Mod map, it split us up where 2 of us would be on Team A and the other one was p...

krit138 by Honored Guest
  • 334 Views
  • 0 replies
  • 0 kudos

Elite Strap Refund

Is it possible to refund only the Elite Strap ? And not the entire headset.

Lachemoe by Honored Guest
  • 199 Views
  • 1 replies
  • 0 kudos

Adding second user

No matter what i do this just has me round in circles.I go to add second userIt takes me to a bubbles screen when I an adviced to enter a code onto a page on my phoneWhen I do this I get told on the phone its connected.Back to the headset and nothing...

Quest 3 - 3.1 Gen 2 link cable being recognized as 3.0

Hello, I am trying to use Oculus Link with my Quest 3, I am using an MSI Z170A SLI PLUS Motherboard which uses ASMedia USB 3.1 ASM1142 Chipset. When testing quest link, I am getting 2Gbps with USB 3 instead.When checking device manager, I see no issu...

de.void by Honored Guest
  • 411 Views
  • 1 replies
  • 0 kudos

Failed referal link send, now unable to send new link.

I tried to send a referral link to my friend so that they could purchase a VR device through the link and receive a $30 Meta shop credit. However, the message was never sent due to a failed process on the Meta app's side. Now I am unable to send a ne...

since the last controllerupdate the tracking is much worse

while playing beatsaber it randomly looses tracking - you even see the swords disappearing. specally wen you need to cross your hands eg. lady gaga - pokerface - hard it allways(!) looses tracking.the tracking wasn't that good compared to the quest 2...

Meta Horizon Workrooms Mic Bug

There is a bug with Horizons Workrooms where even if the mic is enabled in the device settings, the mic will still be muted inside the app. You will have to trudge through all the device menu settings to disable and enable it again so that the mic wi...

PTC v59 Quest Pro Artifacts when in PCVR

Hello,My headset was updated to 59.0.0.138, but it has introduced a lot of artifacts to my screen. It wasn't the case on v57. Apart from randomly occurring white, flashing pixels, I have some kind of diagonal “falling star” artifacts with random colo...

App login loop.

Stuck in a login loop for a Meta Quest 3 512 GB, app, how do I fix this? Oct 2023, Please help!I have re-butted the headset, reinstalled the app 9 times, and re-butted my iPhone to no avail.The headset is stuck on the code to enter into the phone app...

Pair Controllers Without Phone Companion App

Received a refurb Quest 2 today. Controllers apparently came unpaired. Pulled plastic tabs, get 3 white light flashes and then they turn off. In setup, I'm able to use the volume buttons to advance to the wifi setup screen, but on this screen, the vo...

Oculus.deviceauthserver keeps stopping error

Hi all!Has anyone else experienced the following app error?com.oculus.deviceauthserver keeps stoppingHappens during usage of all apps and games. I have factory reset my Q3, logged out of all devices on my Meta account.Every time a set up the headset ...

50Klicks by Honored Guest
  • 356 Views
  • 5 replies
  • 0 kudos

Lost Authenticator and Meta wont respond.

Hello, I had a new phone and lost access to my authenticator thus making my account inaccessible, the email is: (redacted) I contacted meta support 11 days ago and sent in my driver's licence etc as requested, I have heard absolutely nothing back wha...

Pairing PS4 controller with quest 3

Hi all,I have a PS4 controller which I tried to pair with my new quest 3. The headset doesn't find the device despite the fact I tried multiple times to link it with it. Any idea how I could solve it?Also when I try to run a non VR game using cable l...

HDenied by Honored Guest
  • 2444 Views
  • 1 replies
  • 0 kudos

11 year old account

Hi,I got my son a Quest 2 and at the time, I needed to set up a facebook account to get him into the Oculus. Admittedly, I gave an inaccurate birthday on the FB account as he was younger than 13. I had/have no intention of him having a facebook accou...

OPTornado by Honored Guest
  • 237 Views
  • 2 replies
  • 0 kudos

Stability issues with Quest Link

Quest 3.If I use a link cable then the video quality's fantastic but the headset's tracking becomes unreliable. The boundary drifts around, the floor plane slowly rides up to my knees. It's just obnoxious. At its worst the headset just goes black and...

Meta Quest 3 Elite Strap with Battery not Working

So, is the Meta Quest Team going to address this issue?I will be returning the elite battery strap just to see if I got a faulty one, but there are so many people with the same issue. This is unacceptable. Plus their support team is unreachable, no r...

Rift S Software Update Bricked Device

I haven't used my Rift S in about six months. I booted it up today and was prompted to do a software update. Afterwards, the unit was bricked. It says the sensors do not work, despite showing a physical connection. I've tried every port, software upd...

unable to update a PCVR game

my Favorite PCVR game got an update, So I updated it on the oculus app. but it stayed at 0% then it stopped the update and gave me a notification saying "unable to install update, go to the meta quest website for help" And I have the storage to downl...

dbzcat by Explorer
  • 165 Views
  • 2 replies
  • 0 kudos

Mic not working

Ok, so in all my apps my microphone doesn’t work. I have allowed the apps to use my microphone but it will not work. Although my mic works in calls, it does not work in screen recordings, or in game. Does anyone have any suggestions.

Resolved! Quest+ sign up - "Unable to load"

Hi,I'm attempting to sign up to Quest+, but receiving a different error each way I'm attempting to access it.Quest headset sign up.via app store asks for payment details for 1 month trial, then says something along the lines of "Your payment provider...

Quest 3 Audio Compression Issue - Rhythm Games

Overall the quest 3 speaker audio is better than the quest 2. I like the spatial audio effects and actually turn the volume down in comparison to the quest 2.However there is an audio compression issue that really hits VR rhythm games. When a low bas...

some games dont open while others do on quest 2

When I try to open Ghosts of Tabor it gets stuck on the loading screen and a popup appears saying "GhostsOfTabor is not responding". If I try to open breachers it just crashes before the loading screen even appears. Other games like Super Hot or Firs...

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