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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


So I just got 2 games and didn't like the so I set up the refund well I got the emails about the refund but nothing popped up on my bank it's been like 5-6 days since I started the refund process what's going on?

Not getting referral credit

30 days ago me and my friend used the oculus referral thing and he got his credit Mine showed up for a little bit first and then after a while disappeared and now I cannot use it.

oculus go not charging

ok so I just got my oculus go and it charged once and then **bleep** down out of the blue, I tried charging it but nothing happened after a while I held down the power button but nothing happened at all and I don't know what to do if someone can plea...

USB (3.2) port changes from Quest 2 to MTP

Hello, Looking for any help. Im trying to connect my Quest 2 Oculus to my PC Levono Legion computer. The problem is my USB Port( 3.2) changes from Quest 2 to MTP. Which is Media Transfer Protocal vs Data tranfer. And then the Oculus doesn't recognize...

Brother bought me until I fall....

My brother bought me until I fall yesterday, via gifting through the oculus store. He got a store receipt for the game. It had no redeem code, I never received a redemption code. I checked spam, it was a direct gift to my ocumus account.

Press oculus button but nothing happen (setup issue)

So I have reset my quest 2 coz the **bleep** time & date settings were wrong all the time. Setup went fine until I get stuck at the last page where its tell you to " press the oculus button to get to the library/menu page" . Nothing happen when i pre...

Logging into Facebook from embedded browser disabled

Trying to get my Gear VR up and running on Samsung S9. Occlusion VR app says Continue with Facebook, but then says Logging into Facebook from embedded browser disabled. Tried logging into Occulus, but it says the account has been linked to Facebook -...


Hi,I had someone contact me about an enquiry I sent it about not being able to re download the games I have purchased. You was wanting to know what device I have. It is a Samsung Gear VR and the phone I have is a Samsung Galaxy S7 edge.I tried to rep...

jellyb1 by Level 2
  • 2 replies
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could not install fix for some games for only some people

...ok so those games are giving me error in store:Gunjack - fixed by installing gunjack_1.4.4.apkAttack of Buugs - fixed by installing attack_of_bugs_1.2.1.apkAngest - fixed by installing angest_1.0.35.apkDisney movies - fixed by installing disney_mo...

d2jkazb by Level 5
  • 7 replies
  • 1 kudos

Bad email address and lost pin

Hello, I am stuck trying to figure out how to reset my pin while my default email, ported over from Facebook, is no longer functioning. I can’t change either my pin or email without the other. I updated my default email on Facebook, but Oculus is sti...

Cv1 stuttering/laggin really badly

My cv1 is really laggy and it keeps stuttering the oculus frame drop app says its loosing frames alot and it only happenes in games and not the home screen of either oculus and syeam vr

Can i??

Hi i have 3 accounts in my oculus quest2so if i bay a game can i play with all acounts??

FaceBook Login Requirement

Any update on when Meta Quest 2 will no longer require FaceBook login requirement. I have set up an Oculus/Meta account but Quest 2 VR headset still only accepts FB login, no choice for new login options. Have seen announcements that beginning Aug 20...

Quest 2 loses tracking and remotes won’t connext

I hadn’t had any issues with my oculus quest until today. Turned it on, the lost tracking screen came up immediately before getting to the dashboard. The remotes won’t connect(they just keep vibrating) and the screen just flickers on the lost trackin...

Beat Saber v1.24 won't reinstall

I have played beat saber for about a year now and gone through many updates, but one times it stopped updating saying "Download Failed" stopping at about 84 kbs, I have no external games or mods, haven't even accessed the Oculus with a computer. Sinc...

Oculus store pin issue

Hi, I need help with recovering or resetting my oculus quest 2 pin for the store. I clicked on "request pin reset" and it says it will sent the link to my email but there is nothing there. Can someone maybe check if I am using the right email or rese...

Tobi300 by Level 2
  • 0 replies
  • 0 kudos


ok so a year ago I purchased a 256GB headset from Best Buy and still have a year left on the warranty. One of the tightening straps on the back of the headset recently broke and when I called Best Buy they said meta/Facebook handles everything now be...

Resolved! I can’t turn on Oculus Quest 2. Could you take care of it?

Hi, My Oculus was off due to zero batteries, and I recharged from this morning. Usually, a few hours late, I see green light when it is ready to use. However, it is 9:40 pm now and light is still red, and I can’t turn it on. When I pushed the on butt...

Goupup by Level 2
  • 3 replies
  • 0 kudos

Workplace and Horizon Workroom Account issues

I am working with a client (large tech company) to help pilot the Quest 2 Headsets and Horizon Workrooms. During the setup process for Horizon Workroom, we get an error when using emails in the corporate domain. At the point where you verify the emai...

Game not launching

Ok so when I try to play 2 specific games they won't launch. The games are Creed: Rise To Glory and Spider-Man: Far From Home Virtual Experience. Any fix?

idclurk by Level 2
  • 4 replies
  • 0 kudos
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