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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Horizon Workrooms stuck on passthrough when starting the app

After launching Horizon Workrooms I only see passthrough and nothing else shows up. I'm stuck in seeing my room and no options to proceed. Remote desktop is working and showing my device connected (with yellow dot for some reason).I've tried:1) updat...

hey_ep by Level 2
  • 7 replies
  • 1 kudos

alert like a space ship from ear to ear when moving my headset

a couple of days ago my quest 2 started getting a notification sound when I move my head. Ive turned off all notifications put in do not disturb mode and it still happens. I narrowed it down to movement of my head. its almost like it has to do with m...

djweaz by Level 3
  • 9 replies
  • 0 kudos

Workrooms: Large Soft Photoshop Brush Size causes issues

While viewing computer inside the headset, if I have a larger photoshop brush (soft round or anything with soft edges) that's 1000+px the the cursor lags significantly. In addition a giant black box appears in the middle of the cursor. After a few se...

Cant link Oculus quest 1 to pc please help

I recently got one and there was already an issue with the software but i fixed it after a long time of trying. Now i cant link my headset because air link wont work for an unknown reason and my pc's usb 3.0 port doesnt work. Please help me

My facebook account was disabled

Dear meta My facebook account is disable by mistake from your side because I fallow all terms and conditions than after my facebook account was disable so please review again and give me back my account r_enable please

Oculus quest2 WILL NOT PAIR

I have tried to pair headset several times and it will not pair. I even dated my first initial meta account and set up new account to no avail. Meta app sees the headset as it request code that is displayed on screen via headset. Once code is put in ...

Purchased Golf + by won’t install

Hi , just setting up my new Quest 2 and bought a few games which all installed ok, however golf + is saying it was unable to install. Any ideas on how to resolve this?Thanks James

Can't reach oculus service.....What should I do??

I bought the product yesterday from Amazon.There was no battery or manual. I felt something strange, but decided not to care about the pleasure of receiving the product. However, after the installation of the program can not proceed. I've tried repai...

cloud979 by Level 2
  • 65 replies
  • 6 kudos

Resolved! Samsung gear with No network connection issue

There are some issues on my gear VR by login in account, facebook, or even create a new one as there are notices pop-up of no network connection!???? However my WIFI is fully on with most expensive broadband plan! Wonderful, looks like they might had...

Left controller not working

Left controller is not working on my shows that I have battery on my controller when I put a battery in but when I move my controller around it doesn’t work at all. I unpaired and then paired it again - I can feel the controller vibrate as i...

Unable to follow people or message them.

I've been getting incredibly stressed lately as people I previously followed and that followed me back were not showing up in mutuals. When I search up their names [The problem consists of 3 people], I can only view their profile and am unable to mes...

Kensudo by Level 2
  • 18 replies
  • 2 kudos


I cannot access the game. I cannot set up parental permissions. Everytime I try it tells me I can't do it. Is there a number I can talk to a live person. These forums are very frustrating

Can't play my oculus. Can't log in.

Hello,When I turn on my Oculus it asks to either login in with facebook or my oculus account. Trying the oculus account, I put in my password then it says i need to update the oculus quest 2 by going to settings etc. But I can't access settings since...

firewall blocking airlink

Bought a Quest 2 the other day. It won't connect through airlink to my pc unless I disable windows firewall. I can pair it just fine and connect but it requires leaving the firewall off for the duration of the play session which is unacceptable to me...

Stylist tips

I found these in my oculus pro package and they're called styles tips does anyone know what they're for and where they go the diagram appears to show you putting them in the base handle of the controllers

Leebo67 by Level 2
  • 2 replies
  • 0 kudos

Unable to log in to mobile app

So I have not been able to complete the initial set up on my Quest 2. Have gone through the first part of the setup done through the headset, getting and installing a couple of updates, orienting the controllers and lenses, signing into my wi fi, etc...

Horizon world

I have two Oculus neither one of them will let me get past the home screen of Verizon world and Horizon venues it just keeps me in the water staring at all the buildings?

Can’t add second user on meta quest 2 vr

I noticed question has been asked before but no resolution. The share app is on in settings. I type in code on my phone, phone says unit is connected but headset gives error message after very briefly saying it’s connected. Husband would like to play...

Quest 2 Controller Drift - Returns

Hi,I have encountered an issue with my left controller, which upon research appears to be a common issue of controller drift. After trying all the online remedies offered by Meta Support, i have now processed a return and received my returns label.My...

Oculus rift s sensors not working

My oculus rift s has not worked for over a half year now. it says sensors not working and if i skip the setup all i can see is a loading screen with three dots. I can hear the background music from oculus home but it never loads in. i have searched t...

Can’t follow friends?

Alright so, I wanted to add my brother, his username was 6bonz, and whenever I search his name I see his profile but there’s no follow button, just a chat button. We both double checked all our privacy settings and we’re not friends on Facebook or oc...

IEET by Level 3
  • 54 replies
  • 3 kudos

Passthrough randomly turning on

Passthrough seems to be turning on on any game at any random time. I haven't seen anyone else have this problem on here but does anyone know a fix?

Beat Saber add-ons not sharing on Qwest 2

My husband and I have separate accounts and one Oculus Quest 2. I was able to play Beat Saber we purchased on his account using mine. I just bought a music pack add-on with his account. I went into mine and it's asking me to buy it again. I don't und...

Resolved! Are Rift and Quest games the same?

So I used to have the Oculus rift and bought a couple of oculus games on the oculus app. Now that I have bought myself a quest 2, I figured i wanted to play the previous games that I had bought. But now when I logged into the new Meta app I can't fin...


 cant access headset settings. Tried pairing my headset to my phone with Bluetooth, soon as it connects it disconnects. My left controller has HUGE stick drift and I want to access headset settings to unpair and pair it. I even tried fixing it, watch...

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