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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Home just destroying RAM while using custom imports

I've been using rift for a little over two weeks and have become addicted to creating custom glb files for my Home. Normally when I am in an empty home it uses around 30% of my RAM, which is fine but.....The only problem is when I actually import sai...

Weird Chromatic Abberation issue on Quest 2

[ ORIGINALLY POSTED BY TG20 ]"Soo, about 2 months ago,I would get randomly hit with very intense Chromatic Abberation both in-game and in the Oculus home menu. It stopped like a week before June and I thought someone reported it and it got patched. B...

My imports in the inventory

My imports are kicking me back to home! I uploaded bad files (too big) or too many?? anyway I cannot open my inventory in oculus home without it kicking me- it reloads me back to default home. what I have tried: deleted offending files in ExampleUGC,...

Kept by Level 2
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  • 3 replies
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Not pairing

Hi my name is Andrew. I have a problem with my headset I click the power button the headset will turn on it starts to load. Then stops, it then says to pair my controllers so I have tried going onto my oculus app and repairing the controllers to my h...

Stuck In "Immersive View" Mode Oculus Quest 2

When playing sideloaded or downloaded vr videos/movies on the Oc 2 tv player, they play in "immersive view" mode now...all the time...every video. And while they play in immersive mode, the in-video see through control panel stays up, and will not go...

Very Disappointed!!

I purchased my Meta Quest 2 in April. In June I had to send it back due to a hardware issue with the screen. In August, I had to send back the refurbished one that was my replacement due to the fact that it was stuck in a constant download and would ...

Pyros1 by Level 3
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Is there such a thing as Meta Jail?

Does anyone know of a way to change the existing Facebook email address to a new email address if you no longer have access to the original email messages. I worked for a university for 40 years and recently retired. When I retired the university ret...

Hudsome by Level 2
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  • 3 replies
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$30 referral never showed up

What am I doing wrong. It’s been a week and my friend and I still don’t have our referral $30. I posted on a fb community page and tried everything they suggested, and now trying this suggestion. We are friends on Facebook and oculus. I filled out th...

Unusable Lag with good specs PC with Link Cable

Hi all, I recently just purchased a Quest 2 with the intention of playing tethered to my PC with a 3rd party Link Cable (KIWI design 16ft). I got it all set up yesterday but whenever I connect the Headset to my PC (Via Link Cable or Air Link) it star...

Accessing Games on Hard-rive when connected by link

Hi,Weird question but I've been scoring the internet too much frustration.All I want is to be able to play the games on my headset Hardrive when the Link is active.To clarify, when I have no link I can play beat saber, but when the Link is active I c...

Merging to Meta Account

I am also having issues merging my Meta account. Everything worked fine until they made me make a new account for Horizon and Meta. I can’t get into any games, the headset will not pair with my phone, none of the PIN numbers will work. I completed my...

Defective Quest 2

I purchased a Quest 2 device on 6/6/22. I have been attempting to get it operational since then. I have the app installed but that is as far as I get. I cannot get the headset to show visuals. The app intermittently recognizes the headset and pairs w...

Share app switch missing

I have 2 quest 2 headsets, ones mine and it's the primary and the 2nd is my son's, set up as me the administrator and him having his account. The apps are being shared between us ok. But I created a seperate account for the wife on mine, but in order...

When does the referral credit show up?

So, I bought a Quest 2 and my friend sent me the referral link. I made my Meta account two days ago and activated the referral link before activating and linking the Quest 2 to my system. I assumed it would be instantaneous, but looking at some of th...

Oculus Client bugged out post account merge

So I just did the whole merge bs for the quest account and the oculus client won't boot up. It's stuck on the loading circle with the Oculus logo. Is there a fix for this or are we just waiting out the storm?

Multiple device error

I have a VR lab at my university and we have 17 Quest 2/Quest. All have been managed on the same ID for the last 4 years. Since Aug 23rd we have had an error message of multiple devices can not run the same program. All the apps are free and we have ...

Re: starting my oculus

My oculus won't let me login. It keep saying to click quit app to continue and when I click it it still won't continue what should I do?

Oculus home button broken?

When I use my Oculus Rift and press the home button on the menu a loading circle appears just above the UI buttons and will not go away until I unplug and re-plug in my headset. This is extremely annoying to me as i like to use my Oculus with the des...

Sancto by Level 2
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  • 1 replies
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Resolved! No option to login to desktop app via meta account

Hello, I bought a new meta quest 2 and created new meta account using mobile app during the first launch. Everything went fine and I'm able to use Quest as a standalone VR without any issues. Unfortunately the same cannot be said about the desktop ap...

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unknown computers listed in "apps owned"

I was looking over my information on the meta website after switching my Quest 2 from a facebook account to a meta account. Listed under "Apps", along with my Quest apps, were multiple computers located in the UK (I'm in the US) that I did not recogn...

360 panoramas

Hi, I have previously used my Quest 1 to show clients 360 panoramas of building designs. I have a series of images on there that used to work well (approx a year ago) but not Oculus Gallery doesn't work anymore and Oculus TV seems to go just ok on 2D...

Can't sign into oculus app on laptop

I try to sign into my oculus account on the app on my laptop but everytime it says my email or password is wrong. I know they are both right because I obviously can log in on here. I've reinstalled the app and changed my password multiple times but e...

Cross-buy?

Im upgrading from quest and noticed it says i havent purchased a few of the games I had on quest, how do i fix this? (I.e. beatsaber and superhot)

Help

Is there a way to have a phone conversation with support? 

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