Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Linking with family kids account

Hi. I have two kids with under 12 accounts. We are trying to link them to their cousins who are also under 12 but we get a message that these accounts must be private and profiles cannot be shared. How do we get these kids connected? We have quest 2 ...

hensl82 by Honored Guest
  • 243 Views
  • 1 replies
  • 0 kudos

Power Bank for Quest 3/Game Suggestions

HiSo we were new to the VR world and absolutely loving it. Having only played the Quest 3 since yesterday I appreciate I cannot comment fully but I do have one major criticism; the battery life is appalling!Now I had read similar prior to purchasing ...

Meta Quest 2 wont turn on or charge

I've had my VR headset for almost a year now and it hasn't been working for the last two days. When I press the button, nothing happens but the controllers work just fine. Charging won't work either and I feel like I've tried almost everything I coul...

jahzara13 by Honored Guest
  • 220 Views
  • 1 replies
  • 0 kudos

Resolved! redeem diffrent promo code

hi therei want to use a friend referral to buy asgard wrath 2 but it seems its locked on the 10% code rather then the 25% probably due to a miss click along the wayhow do i remove the current code from the system ?nothing was used nothing was purchas...

redra by Honored Guest
  • 328 Views
  • 1 replies
  • 0 kudos

Avatar Headwear

Me and my family regularly change our Quest 2 avatar's clothes just because it's fun. However I've recently discovered something that might be a glitch.Unlike eyewear, piercings, hearing aids, makeup and most of the other optional accessories, there ...

KKindle69 by Honored Guest
  • 957 Views
  • 2 replies
  • 1 kudos

Accessing the Data Folder within the Headset USB/Data/Read-Only

I am a developer for an app that uses DLC.When I am developing DLC content, I need to make the DLC file and put it on the headset and then test it. Sometimes I immediately see I need to change something, make another build and test again. This is the...

Aeromixx by Expert Protege
  • 599 Views
  • 0 replies
  • 2 kudos

Resolved! Child does not have an email account

My child does not have an email account. I do not want my child to have an email account. I have used my email address to create a meta quest account.I am now trying to create a child’s account but it will not let me without entering their email.Is t...

Asgard's Wrath 2 Redemption - multiple devices

For Christmas this year, my three children have each received a Quest 3. As we are coming from a shared family device, the Quest 2, all 3 devices were set up using the original shared account. We then created new individual Meta accounts for each of ...

Real VR fishing

Hi we are experiencing issues where by the Game Real VR Fishing isn’t loading up at all. This is a new issue and all other games load and play fine. We have done a a hard shut down by powering off for ten seconds then switch on after 30 seconds but t...

Resolved! Referal code not working

My cousin has bought a Quest 2. I set it up for her using my Referal code and we both have received nothing. My sister who also boutght one last week I received the Referal money straight away. What could you suggest is the issue? Both have been setu...

WASL2010 by Honored Guest
  • 749 Views
  • 10 replies
  • 0 kudos

Meta Quest 3 is broken

My husband's Meta Quest 3, bought from Amazon on Oct. 12, is broken. It stopped responding to the right controller. I rebooted, changed the controller's battery, and did a factory reset with no results.I contacted Meta support, they determined that t...

Resolved! meta gift card

Hi,When I purchased my meta quest 3 it came with a gift card to the meta store. When I try to redeem the card in my wallet in the meta quest store by entering in the code it gives me the error: something went wrong. please reset the device and then r...

azorad by Honored Guest
  • 354 Views
  • 3 replies
  • 0 kudos

When will meta support rx 7900xt gpu?

I have this error "does not meet the requirements" everytime i open the app.When will my gpu get the support or meta just gave up on pcvr?!Cause I see most of nvidia cards have support but not the samething with amd.

Oculus Quest 2 Elite Strap Broke

One moment I’m taking my Oculus off my head and the next moment I hear a cracking sound. I look at my Oculus to see that the Elite strap has snapped in half. Can I get a refund for this?

Resolved! Oculus quest 2 battery drains fast

I just got my oculus quest 2 today and after the first charge the battery lasted a long time 2+ hours. But after the 2nd time charging the headset the battery power on the headset is draining very quickly 1% every 1-2 mins. This was my Christmas gift...

ZyloKun by Explorer
  • 1872 Views
  • 2 replies
  • 0 kudos

Resolved! Saving Browser Images

Right now, there isn't really a way to save photos on the browser. You either have to plug in another device or take a screenshot. Why is that the case? I feel like it would be pretty easy for them to put in a download image feature.

reese9801 by Honored Guest
  • 5373 Views
  • 8 replies
  • 7 kudos

This Headset is already connected to a Meta Account

I use the oculus app on my ipad, and very frequently my Quest 3 will lose pairing with the app. I have since memorized the pairing code and re-pair it frequently. Recently I started to see this error of “This headset is already connected to a Meta Ac...

HCFlowen by Honored Guest
  • 992 Views
  • 8 replies
  • 0 kudos

Quest 2 - Battery not charging beyond 97 percent

Hi there and thank you for your time, I've had my quest 2 for a couple ish years now. I absolutely love it, and recommend it as the best entry to VR, due to it being wireless, price and PCVR capability.Battery issue... its not going to 100 anymore I...

Resolved! New Oculus quest 2 - business account set up required

My son just got his second new oculus quest 2 but this one is asking for a business account. I can not for the life of me figure out how to set this up and he's been waiting for months since his first oculus stop working. Why am I being prompted to s...

Anonymous by Not applicable
  • 1157 Views
  • 8 replies
  • 0 kudos

Meta refund

I ordered 2 pieces of quest 3 from Meta store, money was withdrawn from my account.Later order had additional info "we had a problem with your payment method but we have resolved it, you do not need to take any action."So canceled the order because i...

BoGracz by Honored Guest
  • 185 Views
  • 0 replies
  • 0 kudos

The Oculus app says I dont meet the minimum specs

RTX 3060tiRyzen 7 2700x36gb ram corsair those are my specs, yet my oculus app says i dont meet the minimum requirements. I used to have a GTX 1070 but I recently upgraded to the 3060ti. Ever since I upgraded, my oculus app has been telling me I dont ...

Cannot locate WALLET

I am trying to add a gift card but there is no WALLET in my Meta Quest app. How can I redeem?

GigaLeaf by Honored Guest
  • 318 Views
  • 3 replies
  • 0 kudos

Resolved! Elite Strap not charging

I got an elite strap a few months ago, and it was working just fine, but today it doesn't charge. I can charge the headset itself just fine, but the elite strap just doesn't charge. It keeps telling me that the battery is '--%' What's the problem? Is...

Furious47 by Honored Guest
  • 2153 Views
  • 6 replies
  • 2 kudos

Pistol Whip: no controllers after update

Since the last update to version 1.5.64.158 I can no longer play the PC version of the game because my controllers are somehow no longer recognized.So I have no weapons/hands and can't even shoot the start button.I spoke to Cloudhead Games about this...

Choleni by MVP
  • 1670 Views
  • 10 replies
  • 1 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels