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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus rift S loses tracking and disconnects often

So every time I use the headset I lose tracking to the controllers, the game freezes and i have to reboot it a few times to get it to work again. the mic stops working often aswell. could someone read my logs for a suggestion I've reset the pc and th...

Referral credit?

Still awaiting referral credit a week after activation. Can anyone tell me when I shall receive it? Thank you.

Confirmed working PCIe type-C cards for Quest 2

Since a lot of users are reporting issues with both battery drainage and performance issues related to bandwidth when connecting the Quest 2 to a vareity of type-C ports, I thought it'd be a good idea to share what Type-C PCIe cards actually meets th...

Impossible to use Quest 2 on PC via Oculus Link

Hi,As soon as I try to connect to PC desktop, image blinks heavily, nothing is possible to do...I have a high end PC and have tested multiple USB 3 cables (I get 2.4Gbps in the USB test). My Quest 2 is brand new. Am I missing somthing?

CONTRACTOR GAME TOO SLOW

HEY, I BUY A NEW OCULUS META QUEST AND I TRIED TO INSTALL THE GAME " CONTRACTOR" I HAVE MORE THAN 5 HOURS TRYING INSTALIING BUT STILLL SLOW, WHAT THIS HAPPEN????????? Y HAVE SAME ISSUE WITH 2 OCULUS!!!!!! I NEED YOUR HELP TO RESOLVE THIS ISSUE. WHAT ...

Can't link my Oculus account with my facebook acount

I try to link the acounts via the oculus app and it redirects me into a browser. It asks me to confirm the linking but when i click confirm, it takes me to a blank screen with the words: Sorry, but a porblem has occured. Please try again later. i hav...

My Game refund won’t go through

Hey, I recently had an accidental purchase with a game and sent a refund request through oculus, a few days later it said refund approved however I never got my funds transferred back into my account so does it take longer than when it was approved t...

Cable link terrible lag

I’ve been trying to resolve this for months now, to clarify I’ve never had an issue with oculus cable link before then one day it completed busted. Terrible lag as down to 10FPS Annoying screen tearing every few seconds. And incredibly high latency, ...

Oculus Link Doesn't Work Anymore

So, I've been using the link cable for a while and I've never had any problems connecting to my pc. Today the oculus app tells me that my graphics card isn't compatible and that my headset can't be detected or paired. My graphics card has worked just...

Issue with Cloud Backup

There has been a long-standing issue with Cloud Backups. When I do a Cloud Backup, uninstall an app, and reinstall it — all in the same day — I get my save data back just fine, even when I did a factory reset in-between. But when I reinstall an app t...

TomSFox by Level 3
  • 162 Views
  • 0 replies
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Can you get past the pairing screen with ONE controller?

Hey Everyone, I bought a headset standalone as I just plan to use this for iRacing on my PC. I recieved it, and followed all instructions here to get it into developer mode, but did not have success. So, I just bought a left controller, paired it, an...

djn121 by Level 2
  • 244 Views
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Cannot buy handcontrol for Oculus Quest 2

Trying to replace a broken hand control for my son...The website(oculus.com) freezes when I try to buy a new right controller for Oculus Quest 2. Can't find it anywere else. Does anyone has a link to a store that sells it(Sweden)? Is the meta quest2 ...

Blade and Sorcery Nomad. I know I am about to sound dumb.

So I recently purchased Blade and Sorcery Nomad for my Quest 2 and am excited to try it out. My issue, though, is I do not know how to get past the initial screen with the "Thank You" note from the creators. Can someone help me out so I can actually ...

Redemption code issue

I tried to use a redemption link from a friend but I never got a redemption code to use for the $30 credit and now it says my account is signed up. Is there any way to get this back?

Really bad screen tearing after Desktop App update

Ever since that last App update on 06/22/2022 my oculus is getting really bad screen tearing. Before the update it was working just fine. Has anyone else been experiencing this or have a solution? Specs:Processor: Intel Core i5Graphics: AMD Radeon RX...

Pyrath by Level 3
  • 791 Views
  • 10 replies
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Store credit

I have £25 in store credit that I was going to use to buy Green hell vr but when I bought it it came from my bank instead so how do you make it take the money from the store credit?

Controller don’t work no mo‘

My Oculus Quest 2‘s right controller has ceased function, i replaced the batteries, I unpaired and re-paired it, I tapped it, as many solutions as I was given, idk if there’s anything else I can do. Should I just get a new controller? Or can I like t...

Can I Watch 360 Videos from USB?

I want to get a Quest 2 for 360 video watching while on a stationary bike. I see some YouTube tutorials mentioning how, but then I see some posts mentioning Quest 2 doesn't support USB without a complicated workaround. Don't know which is current. I ...

Queesh by Level 2
  • 118 Views
  • 0 replies
  • 0 kudos

Link/AirLink no longer working

When trying to play through link cable, I get a notification telling me i have a pending hardware issue preventing me from entering vr. When i try to air link it will show connected through the desktop app, but does not actually connect. PC drivers a...

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