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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 41 replies
  • 3 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My oculup2 Keeps shutting down

My oculus 2 Keeps saying system, utilities, keep stopping , and then shuts down I need to know how to fix it I tried restarting. Rebooting. What else?

TrinketVR by Honored Guest
  • 2 replies
  • 0 kudos

Didn't get referral credit for new first Quest 3

I have a problem with get referral credit for new first Quest 3.I purchased Oculus Quest 3, out of joy about the purchase and out of ignorance, I activated it just like that. This is my first VR device Then I found out about the referral system and w...


Oculus Quest controller scrolling by itself

Hello, I bought an Oculus yesterday and noticed that my left controller keeps scrolling down by itself. It was a massive pain to actually get it (4 cancelled orders for various reasons) and now I can't play any game that utilizes the thumbstick (Jour...

Voice chat not working with computer

I don't get The call icon in my meta quest 2 when im connectet to my computer with a link cabel. So i can't talk with my friends when im connected to my computer. So if i want to play like roblox vr for exampel i can't talk with my friend. But my fri...

Tacoozi by Honored Guest
  • 4 replies
  • 1 kudos

Resolved! Multi player on Beat Saber

My sister and I both loved playing multi player on beat saber but had to stop in 2022/2023 due to health issues. We decided to start up again in 2024 and multi player is no there.. How do we play multi player games?


When I got to remove a gift card it says error performing query and when I go to add a card it won’t go through even tho the card does work on other devices so if there is a work around please help I got my quest not long ago and don’t want to not be...

besty1230 by Honored Guest
  • 2 replies
  • 0 kudos

Lost library when Meta merged accounts

A year back, I lost my past library when I merged my Oculi’s and Facebook account, I have been using my new account to buy and play games. Is there any way I can get a refund for my past library?

Lost purchases

I purchased bonelab and a football game. Played them a few times. Now they are gone from my oculus, but they show up on my phone app. When I go to the games on my oculus, it says purchase. Why would I have to purchase them again. How do I get them ba...

Oculus app won’t find device?

I’m trying to set up a developer account so that I can play vr Minecraft but my oculus app can’t find my headset. Anyone know how to fix this?

Games not downloading

My games won’t download if they are over on gig and I have a quest 3 i have factory reset it and it didn’t work.

my volume buttons are not working

I have a quest two in one day when I was playing it I went to go change the volume and the volume ones are stuck and once they got stuck, my mic isn’t working either and I factory reset it multiple times and I don’t know how to fix it

Population one not working

Hi, I just bought a quest 3 after owning a quest 2 for a bit. I redownloaded my old games and I hopped on pop one and it won’t allow me to play. It takes forever to get me to the main menu, then it won’t search for a game and it won’t load my charact...

NiMbUrT18 by Honored Guest
  • 2 replies
  • 0 kudos

Lost email- need help wit account update

I have lost my original account that I made when I first got an oculus. The account details where lost when my sons tablet was stolen. I have purchased a few games but have no way to use them. Need help

Family sharing and payment control

Santa gave my two youngest their own Quest 2. Obviously Santa was trying to avoid WWIII between them trying to share a single unit. In setting up their accounts, it was trying to get me to give up credit card information for them to make direct purch...

Warvet3 by Explorer
  • 14 replies
  • 2 kudos

Resolved! Divine Reach in Asgards Wrath 2

I have tried to active divine reach for 2 days to no avail. I press both the L1 and R1 buttons together, one at a time, L2 and R2 together and one at a time, to no avail. I tried looking for anything in my inventory and belt. I've quit and restarted ...

Meeksz by Honored Guest
  • 1 replies
  • 0 kudos

Unable to login with my account

Hi there,I havent used my Q2 for around a year and when i started it up it asked me for a code, which i did imput. but i still couldnt use it. i thought a factory reset would help, which it didnt. now when i login i cant see any of my past games that...

Resolved! Asgard's Wrath 2 having stutter and fps drop on Quest3

Im sure some of us are aware of this issue as its evident on youtube videos some people are having this stutter making the game unenjoyable. I also see some people running it very smooth. I just want to report to Sanzaru and see if there's a patch th...

Does support read your issue's?? about returns

Since the 2Jan i have been attempting to return my quest 3 for replacment, i have a RMA, and return the label, the waybill number does not work on DHL systems.I have told meta what dhl have said and also what DHL have said to sort the issue, but meta...

Resolved! Error install Ocules PCVR

Today I tried to reinstall the Oculus PCVR since it had a small operating problem, without it being repaired. I tried to install it again but always with the same installation error, I have tried everything by deleting temporary files like everything...

Matrixx98 by Honored Guest
  • 1 replies
  • 0 kudos

boot loop

I am put into a boot loop it charges to 7 percent and that's all the farther it will go I can get it to the USB menu as soon as I let off of the negative volume it immediately goes off of the USB menu and goes straight back to the bootloop I cannot g...

Resolved! Shared account with 2 headset

Ive purchased Meta Quest 3, im going to give my grandson my oculus 2 with games and logged in on my user name. Most were games he wanted anyway. would it be possible to play games with him, i.e onward or gorilla tag. So we are gonna share the games i...

leonjelo by Honored Guest
  • 4 replies
  • 0 kudos

Games not supported on Quest(1).

I was looking forward to the Moss book2 and was very disappointed that it is only supported on Quest 2, as is indeed, as is Red Matter part 2. Is there going to be versions that can be played on Quest?

Jandpo by Honored Guest
  • 4 replies
  • 0 kudos
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