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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38433 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Quest 2 Charging problem

So my Oculus Quest 2 isn't charging, I played it until it's dead the other night so I thought nothing about it and put it on the charger, next morning I woke did some stuff came home to a non charge headset and it's still dead, I looked at the cables...

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Can I transfer my account to a new Oculus?

So I have a profile on my dad's oculus quest 2 and we share beatsaber on it. I bought a few of the music packs that are in My account. If I were to buy my own Oculus Quest 2 and log into my meta account, would all my bought items be transferred to th...

No beatsaber on my quest 2

I recently bought quest 2 and recieved a mail with it i got it on some website but it's not on my headseti don't have any devices installed on the website maybe thats the problem?if it is can you please tell me how to do it?if through the mobile app ...

Sawka02 by Level 3
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MSFS issue: Appears only as 2D window in a 3D space

After having set up a new machine and installed MSFS on it, my start into VR with my Oculus Rift (not Rift S) is somewhat difficult. I learnt that MSFS does not switch to VR at all without Oculus being the default OpenXR runtime and activated the res...

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Customer Service Is Worthless

I turned in both controllers on the same day and received only one back within a week. I have yet to receive a confirmation on the right controller. I do not understand why both controllers weren't shipped back together. I have contacted customer ser...

Disable Video Capture and Screen Capture

Hi all, Wondering if anyone knows if it is possible to disable video and screen capture at the device settings level or if this is only something that is achievable at the app development level? Need to disable screen recording for a couple events I ...

igggs by Level 2
  • 64 Views
  • 0 replies
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Old facebook account linked

My oculus account is linked to my old facebook account which I logged out of and now cannot regain access, is there anyway I can change the facebook account associated with it?

Can I get a replacement controller

I just brought a new oculus for my birthday which was in march it was fresh brand new I was able to at least play With it but all of a suddenmy right controller kept blinking on and off now it’s unplayable it won’t turn on i don’t know I brought Fres...

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graphical settings in oculus link

so ive been tryna turn off the graphical layers i think its named in the rift settings menu but it wont turn off every time i press it to turn it off it will do the animation if it turning off but will turn on again by itself

V43 issues

V43 killing CPU so you rolled back to V42 a few days ago. All was now well. Why did you update to V43 again and not rectify the issue? CPU now working hard even when not using headset, AGAIN.... Task manager clearly shows Oculus software is not optim...

Change My storage from 64G To 128G

Hi, I would like to know if you guys can Investigate on this feature to the meta workers to change someone’s storage from 64G to 128G as I have the 64G version and I can barely download any games and start recording as it’s one of the most annoying t...

Resolved! Five digit number on setup

Could someone help me I don’t put in that five digit code at first setup. It was there. I passed off the headset to another person to set it up for me , but they didn’t see it. so I’m needing to know if there is a way through settings or something to...

Its been 2 days and have not recieved gift email

My friend bought a game for me as a gift 2 days ago and the email still hasn't came. The email is correct and he has been charged but there has still been no email. Customer service is no help either

Rat_Ass by Level 3
  • 343 Views
  • 5 replies
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No keyboard when attempting to join WiFi network

Hi, I've got an issue with my Quest connecting to WiFi. I can see my network but no keyboard appears when I click in the password box so I can't enter a password and therefore I cannot connect to the network rendering the Quest useless. It doesn't ma...

Quest 2 has static lines

I recently encountered an issue when playing walkabout minigolf through steamvr where it looks like there are small vertical lines popping up for a split second. The normal menus work fine, but when I look specifically at the grass in the game, there...

Facebook Account

Hello, so I factory reseted my oculus quest 2 because my Facebook account got deleted and sadly lost all the games I paid for. I need to know how to get them back because I spent almost 200$ on games and now they are gone. I also made a new account b...

Email update

Hi I’ve updated my email account on my Facebook as I no longer have access to my old email. The old one is what my oculus is connected to and now to try change these settings oculus is asking for a code but does this code get sent to my old email tha...

Cazry by Level 2
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  • 1 replies
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Oculus software won't download 15.5 gb

I have tried downloading the oculus software several times now. Mind you i have 200gb free. I have tried everything, from creating a VHD to download to a different drive nothing works. Anybody have a solution?

MrGerky by Level 2
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  • 12 replies
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Resolved! TouchCalibration folder empty

my left rift s controller's joystick started drifting so after cleaning did not solve the problem, I found out about the calibration files and i could change the deadzone min but when I checked the folder was empty. Did the file location move or what...

EndyPo by Level 2
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Touch controller drifting in-game? This will fix

Well, after approx 2 years of use my left controller just started to drift to the left in the past few days. I did some searching on the web and found others have had similar problems. I found a simple fix (discovered and provided by others) for this...

Where Quest 2 controller deadzone data is stored?

I am struggling with my right controller's trigger a for a while. I am from Hungary, so no official support from oculus. I made some measurements, and the problem seems to be that when I depress the trigger all the way it only registers about 30% the...

zeppike by Level 4
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Cant Install/Uninstall apps while apps are running?

Nothing is open on my pc but i cant uninstall or install anything through the Oculus app. Getting kind of ticked off since its been error, after problem, after bugfix, after update with this headset its not even worth. PLS HELP!

Stick drift

Hello i heard if you have stick drift that you could email oculus and get a new controller but I don't know how to get in contact with them

Broken controller ring for the quest 2

My ring broke the front half is missing from playing gorilla tag.due to this, it keeps losing tracking and floating off into space is the anything I can do about this?are replacement rings purchasable, Do I need to buy a whole new controller, or is i...

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