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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Avatar in Premium Bowling
I have the fully updated version of Premium Bowling. My problem is that the avatar you see in the game is one of the generic avatars and not the one customized for for my Meta account. I see most people have very customized avatars.
Resolved! My pupilary distance is different in each eye. Can I still use the Quest 3?
It should be noted, I am new to VR and bought a Quest 3 from the metaofficial refurb store. The unit arrived today. Also, on the way are Rx lenses for it from Zenni.I was looking at the getting started videos for the Quest 3, particularly for people ...
Touch Pro right controller not pairing
i didnt have my straps on my right controller and i threw it at my wall by accident and it was having tracking problems so i unpaired the controller on the app and now whenever i try to connect it on the app it shows a green blinking light then a blu...
Resolved! Vr airbridge suddenly not working anymore
hello guys, since today i can no longer use my vr air bridge to connect to my pc i updates both my pc meta client, and my headset, redid the link for the airbridge which succeeds, but when i try to connect to my pc, it shows up in the quick settings ...
no longer have access to email address that was on my old account
Good Afternoon, When I first bought the Quests 2, I created a gmail account to login with. Since that email address has been inactive, Google deleted the account, and I have not been able to recover it. That email address is used on my quest 2 and ha...
Resolved! My oculus quest 2 won't load my profile
I tried the app wifi trick but it didn't work I tried numerous times to restart my headset and I checked my internet connection so many times and it still does not load my profile I can't play games when I click on them it loads then sends me back to...
Software Update
Hi, What are my options if I missed the data software update by August 8 deadline of oculus to Meta? I have an an oculus account but we hadn't logged in for about a year since we were workingYesterday, when we tried to log into the oculus account, it...
Meta Horizon email asking for age verification
I'm receiving emails from Meta to verify age for my account using a credit card or ID... but the same Meta account has already got a valid payment method registered.The email links to http://auth.meta.com/verify which looks legit.If it's not a scam e...
Resolved! Headset won't boot past spinning Meta logo
Our oculus has been stuck on the spinning Meta logo for about two weeks now. We have looked up youtube videos, tried the soft reset, logged in to meta account online, and made sure it was charged. It was stuck on red, then stuck on orange 'while char...
Some features of Wander have stopped working
Not sure if this is the right place to ask this question. I tried going to a Wander chat but it was non functional.I just purchased a Meta Quest 3S 3 days ago. The first app that I downloaded was Wander.The first day I used the Wander app(3 days ago)...
Resolved! compatability check fix
im having difficulty with my MetaQuest 3 vr on my new gaming laptop It says I dont have the recommended minimum specs to use the quest link but my gaming laptop is powerful Here are my specs: Alienware x16 R 2NVIDIA system information report created ...
The migration eligibility has failed
I can't log into my account on my meta quest 2. I haven't played it in a year. I would like to get this fixed so my kids can play there games.
Can't Get My Previously Purchased Games
I just upgraded to the Quest 3 after using an Oculus Rift for years. I'm trying to install two games I bought earlier this year, The Climb 1 and Star Trek Bridge Crew, but it says I have to purchase them. I can see them listed as purchased in my Rift...
2 x metaquest 3 with 1 account
my grandson has a metaquest 3 in his own house and we were thinking of purchasing another one for our house as he nearly left his original 3 on public trans port coming up to visit us so he does not need to bring his metaquest 3 to our house.Question...
How/Where to formally complain?
Hi,My son was bought a Rift S for his birthday a few years ago and it couldn't be played as his current laptop was not good enough to run it. So I saved for 9 months to buy him a gaming laptop, just to run this VR.The cable was always a bit temperame...
Won’t able to see games on sale
This been happening to me for almost a year and they haven’t fixed it, right now on sales like Black Friday it won’t be shown to be but it will be shown to my friends or others. I used to able to see it before but now I can’t anymore so this is defin...
Authentifizierung
Ich habe folgendes Problem: Beim Versuch mich in mein Meta Konto einzuloggen funktioniert die zweistufige Authentifizierung via SMS code nicht. Wie löse ich dieses Problem?LG
Meta Quest Pro Repair
I’m so torn because my Meta Quest Pro is damaged and my controllers aren’t working properly and I don’t know what to do. Somehow insurance went over my head and warranty is expired. I contacted support but I wasn’t satisfied with the response apparen...
Oculus go don't start, I get 3 points and blank screen forever
Any solution suggested?
Account Restricted Message
I received the email that I was accepted into the MHCP and began following instructions to login and complete my enrollment. As I did so it claimed my account was restricted and to see my email for details. I was never restricted and never received s...
Assassin's creed Nexus thanksgiving deal
So I was wondering if anyone knows of any thanksgiving black Friday or Cyber Monday deals for assassin's creed Nexus coming up any help would greatly be appreciated hope everyone gets to spend there holidays with friends and family!
Left thumbstick stick moving backwards when i press forward
Hello, I’ve been using vr for about 3 years now, and i haven't had problems with it, until about a week ago, when i would push my left thumbstick forward, it would move me backwards, now for the first few days i wasn't getting annoyed because i wasn'...
Re-center is always slightly off
Is there a way to calibrate this or may I have an issue with the sensors?My image is always slightly to the left. You can tell any time there's a straight menu in an app or the Quest UI itself. I get around it by holding the Oculus button and slightl...
My facebook account has been disabled or suspended
Dear Facebook Support Team, I am writing to appeal the decision to disable my Facebook account. I received a notification stating that my account was disabled due to intellectual property rights infringement. However, I strongly believe that this was...
Can not login to meta quest link on different PC, Meta and Oculus wont link
I made a new account for meta quest, but when I go to login in it says say that I cannot be logged in. Then I try to use my oculus rift S with steam VR, and it still won't work. I'm assuming it's because I haven't linked the headset to my pc yet with...
accounts suspended
Hi everyone i’m new here, So i’m posting as my instagram and facebook account have both been suspended due to me logging into a business account which was flagged (the owner did not notify or tell me about this i have proof of screenshots). I was abl...
My Facebook account has been disabled because my Instagram account was blocked, possibly for nreason
"Hello everyone,Yesterday, I logged into Facebook as usual and received a notification saying: 'Your account has been suspended because your Instagram account was blocked due to violating our community standards.' I then went to Instagram to file an ...
My Facebook account was hacked and suspended
Hello, I am contacting you because my Facebook account was hacked and due to the activities that the hacker carried out on it, it was suspended and I would like to know if there is any way to recover it. I am the legitimate owner and I can verify it....
Problems getting a refund.
I just bought The Vader Immortal Series a few minutes ago (i had the first episode for a while) and i changed my mind about it (stupid, i know) but i cant get a refund. I havent even downloaded them, but apparently my purchase "isnt eligible" help wo...
Not receiving confirmation email
Hi. I am trying to migrate my account from an oculus 2 that I own to an oculus 3 that another family member owns. I keep entering the email of the account I want to add to the profiles list, but I never receive the email. This is getting pretty frust...
