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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
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Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

OCULUS30 not working

Got an email for 30% off with OCULUS30. Expires 7/31. Added Moss, which is not on sale and is for Quest to my cart, but the code won't work. Tried with multiple games that are not on sale and are for Quest, same result: the code does not work. Super ...

we can't find your headset please connect your headset

Hello, I get an error "we can not find your headset please connect your headset"Every time when I'm in something I play with different periodicity, sometimes 3 times per minute, sometimes 1 every 5 minutes.All wires tried I rearrange, all usb 3.0, hd...

The oculus app for windows.

I am trying to install the app for windows how ever I have a rather odd problem. it prompt me to quit the installation because I lack 15 gb of disc space required for the program. the disc I try to install it on is 47 gb. I have tried to install it o...

Oculus Quest 2 Right Touch Controller

We purchased an oculus quest 2 for my son last Christmas. He just started having an issue today with the right touch controller connecting/disconnecting. He said the only thing that works is holding down the oculus button to reset the viewpoint. He c...

ITGuy80 by Level 2
  • 2 replies
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We have three accounts on our oculus 2, mine (admin) my wife and son both have one also. App seemed to be shared across all accounts which is fine….however my wife purchased a song pack (lady gaga) on beatsaber on my account…..which is not available ...

Abandonned VR support forcing me to return my AMD GPU

This message was sent to AMD and I show it here too because it concerns Oculus : I'm so shocked about the experience I have with the FANTASTIC hardware I bought for nothing.First, I was looking recently for a solution as I needed a monthly payments o...

Marcan37 by Level 3
  • 12 replies
  • 1 kudos

Parental responsibility

I got a link to set up parental responsibilities but when I send it to my mum and she clicks on the link it takes her to my Facebook account and not hers so we can't set it up. How can she set this for me if it's linked to my Facebook?

Annoying low battery warning in game

This in game warning for the joysticks batteries HAS to be disabled somewhere for the love of God. In my case, if it happens when I'm playing iRacing, this warning pops up in full screen while I'm driving on track, with other players.... so we run se...

Factory Reset

How do i get my games back after a factory reset? I have had beat saber, fnaf help wanted etc and want them back since i have spent a considerable amount of money on games. Please help me

Resolved! Oculus Desktop App (airlink) cannot login for a week

Hi, my oculus desktop app cannot login for a week. That makes me cannot use Airlink . It asked me to login with Facebook account but seems it loops over and over again after I followed the whole procedure. Tried to disconnect Oculus account and Faceb...

Resolved! Cannot set developer mode Quest 2

I cannot set developer mode after doing a factory reset on my Quest 2. I'm having the black screen issues, so I did a factory reset to try to solve it. But it doesn't help and now I'm trying to get developer mode to disable proximity sensor, but when...


Microphone volume low on quest 2 (standalone)

Hello, I got my oculus quest 2 a few months ago and I have realized not too long ago that my mic volume is very low. People on Pavlov say I sound far away and the mic volume is low. I have an external mic because the built-in mic is muffled (besides ...

Replacement oculus go controllers

Hi, I think I know the answer, but worth asking. I have a headset without a controller (controller lost), is there anyway I can do a factory reset setup without the controller and use the headset. Also, are there any 3rd party controllers I can use t...

Shimmer around menus and windows not using link

Got this bad shimmer/artifact going on in and out of link. Inside of popups and windows looks perfectly clear but the boarders have this bad shimmer. Distant objects are blurry. Not talking about low res or out of focus more like smudged. If I hold m...

INSTAGRAM change my phone number withou my PERMISSION,I need an EXPLANATION and SLOUTION!

Instagram, 為什麼系統在沒有我 允許的情況下在我的 Instagram 上設置了 +1(937)XXX-1891 ? 所以我需要一個 解釋 和解決方案 。 我幾乎一個月都無法登錄我的 Instagram 。而且我每天都用了我能找到所有的方法,但我 沒有得到任何 回應 或 幫助!! 如果還是沒有解決辦法,我所有的工作部因為這個錯誤而消失了。我需要盡快重新登錄!!!!!!!如果我​​的生活將如何解決這個錯誤? 請回复我 謝謝Insta ID: vicky_chiu_oo 郵箱:vickyc...

OVR Util no such file or directory

Hi, After I install over-platform-util for Mac , if I ran any command I get the error Error: ENOENT: no such file or directory, open '../../../var/folders/yc/8w7hh4894pg1vskdqf2s3g9c0000gn/T/.ovr-nexe-natives/rdiff.node Can you enlighten me on what I...

wendic by Level 2
  • 2 replies
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Unplayable Air Link/SteamVR on Quest 2

When I enter Air Link through the settings tab or SteamVR via Virtual Desktop, It just screen tears, FPS drops and sometimes just freezes on my screen and I have to 1. Restart the oculus (if I’m on airlink) or 2. Quit virtual desktop (if I’m on virtu...

Fouo by Level 2
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  • 0 kudos

Steam vr Stutter

I am using a link cable with Meta quest 2, I can use the oculus software fine and play anything there, no issue. When i am in the steam VR home I am also smooth. But as soon as I enter a game, the frames stutter and if I look behind me during a stutt...

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Quest 2 installation/updates

I have had trouble installing/updating my games and apps. Every time I click to install something it shows the “installing…” thumbnail or the “queued” thumbnail and nothing else happens. Nothing else is updating or installing while this occurs either...

i dropped my headset now its giving me a black screen

so i was playing gtag and i got jumpscared and when i jupped the headset strap was sweatty and loose and it fell off and hit the ground, after hitting the ground i picked it up and unlick other times this happened it wont turn on. Its a constant blac...

DLC not working for app sharing

Have a Quest 2. Bought 2 music packs (the entire pack) for Synth Riders and when I go to my secondary account, only one of the songs in the pack is playable. The rest say they cost 1.99. But if you go to the main profile, it's all there and playable....

Controller drift both

My controllers are drifting really bad and I can play the games I love I have to play the games that you don't use your thumbstick and it is really annoying

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