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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Graphic card for air link stuff
Does anybody know what’s the minimum or recommended graphics card I need to connect my quest 2 to my pc to play pc Vr? It says my current graphic card isn’t compatible.
Resolved! No Response Yet on Disabled Account
Dear Instagram Support Team, This is a humble yet urgent follow-up regarding my disabled Instagram account @delusionofmindss. It has now been over 10 days since I submitted the appeal, and I have received no response or update yet. This account means...
Resolved! Cannot log into my hacked account - to be disabled in 125 days
On March 6, 2025, I tried to log into my Facebook account with username REDACTED and, instead, I saw that my Instagram AND Facebook account was suspended, because of "another Instagram account" that doesn't follow your rules. That message displayed a...
Resolved! Entire window freezes when i switch to a tab
So, recently i have had this issue where when i switch to a tab on the Meta Browser It will darken the screen a bit and won't let me click anything unless i use the refresh button in the top left.
Instagram Disabled
Today I was surprised that my instagram and facebook accounts is disabledI tried to appeal but then got message saying it's disabled permanently,can someone review my account again ? is there any online support (chat, email or call ) ?Please help
Quest 2 fails to launch Link
I recently factory reset my computer as it was having issues. I installed the Quest Link app, and it worked just fine for a little while. I updated my drivers, it ran smoothly, but now it just doesn't work. It will show the loading screen for 5-15 se...
Quest 2 Black Screen + Software Version 0
Hi there, Have a Quest 2 with a black screen. It will start up, do the meta logo animation where it spins, and then it goes to the "Create a Guardian" but I cannot see it - I can only hear the sound. I contacted support and tried Hard Rebooting it, F...
boundary and passthrough issues in v76
I just updated to v76, and now my floor is 2 feet higher than it should be (even after a factory reset), and all boundaries, windows and icons in passthrough mode are now moving in the direction I turn my head, whereas previously in v74 they were sta...
Beat Saber, unable to purchase music packs
I purchased Beat Saber today and it will not allow me to purchase the add-on music packs. I've tried through the headset and the Oculus app on my phone. Same error saying that Beat Saber is required to purchase. Thanks in advance for your assistance ...
Unable To Access Any Purchases After Factory Reset
I purchased 2 games on the mobile app and went to play them and noticed they hadn’t downloaded. I tried to go into the store on my quest 2 the games showed a spinning circle instead of a get button, price, or start button. The spinning circle is uncl...
This is not my original meta quest accoun
Meta, I sent you an email, this is not my account I tried to log into my account but it made this account I was @Rydog6969420 don't ask why I decided to make a random usernameI got a session expire on my last account and I tried logging in and it mad...
Sons gorilla tag account is not working
My sons gorilla tag account has not been working it started around April or March last year were he could not see other people’s cosmetics or the message of the day would only say loading…, and now a new problem occurred he can’t join any gorilla tag...
Resolved! Quest 3 suddenly won't save/use roomscale boundaries
As of a couple of hours ago booting into any app automatically sets a stationary boundary. I can define a new boundary just fine but absolutely nothing will use it now. Clearing the boundary history did nothing, hard resetting the headset did nothing...
Resolved! Quest 3 controller : Trigger sensor is very sensitive since firmware update 1.9.2
Hello I had this problem happen to me since the Quest 3 touch plus controller firmware update to 1.9.2 I did on November 12. Before that, I didn't notice a problem with them. Since the update the presence of my fingers are not tracked properly on the...
Oculus Home/Interface stuck in endless loading loop (Using Oculus CV1 Headset).
I'm using Oculus CV1 and just trying to put my headset on and enter the Home screen/interface. And it's stuck loading in an endless loop. It's been doing this for 3 straight days now. I heard since v76 Oculus Link is broken. And some Meta Quest 3 use...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
cannot connect pc meta quest app link thing for quest 2
i know it seems simple but idk im trying to connect it but it says i need to update my drivers but on the nvidia experience app it says its up to date , this may be due to having th NVIDIA GTX titan black but is there any way to solve this
Clicking on game window in the desktop panel locks me in place and I can't pull up the dash.
I start a game in oculus, it loads in, when I'm in my desktop panel, for no reason if I click on the window or for no reason when I'm in my desktop, the dash disappears and it locks me in game and I can't pull up the dash, I have to quit the game or ...
i cant purchase (i have trouble in purchasing game )
Since yesterday, I have suddenly been unable to purchase or gift games.When I attempt to make a payment, an error message appears.I also cannot use Meta Cash.Even when I log in with a different family member’s account, credit cards and all other paym...
Quest 3 not staying connected to multiplayer room in game
I have the newest dual band router from xfinity with their gigabit connection. I need the 2.4g band for security cams I have. Everything else I have connects to 5/6g. My router is located on the second floor approx 15 feet above my head. I recently c...
Account Restricted and Cannot Request Review
Hello, My ad account and business account have been restricted by Meta but I'm unable to request a review or know what the content that caused the violation. It only states "we reviewed your business account and determined it does not comply with our...
Resolved! 'Continue in Your Browser' - App login
I am trying to log in to the Oculus App on my PC, I have plugged in my headset, I clicked 'Continue with Facebook', then the next screen tells me to: 'Continue in Your Browser. To confirm your Facebook login, please switch to your default web browser...
Unable to login to Wi-Fi issue
I'm currently living in Hong Kong, China, and yesterday when I open my headset, I was unable to login the Wi-Fi I used before. The Wi-Fi was provided by my school, and requires an account and password. Everything worked fine before, I did not change ...
76.1023 enterprise wifi issues
Just upgraded to 76.1023. I have a ubiquiti wifi access point with 5 / 6ghz SSID, WPA3 enterprise. I configured the connection on prior builds through the meta app and it worked fine. This build just complains about the login credentials. I also foun...
Meta Quest Link Software borderline unusable
Over the past month I have been struggling to get the Meta Quest Link software to work properly on my PC. I’ve been using a Meta Quest 2 and the link software for multiple years now and this is the first time I’ve ran into this issue. I use a Link ca...
Stuck in three dots and can't get my rift s to work after oculus last update
The last time I used Oculus was August 27th. After it was prompted that the app needed to be updated, I did the update, and then the rift s couldn't start anymore, it kept stuck at the 3 dots startup screen. I followed the official and others' tips,a...
Payment keeps failing
Just bought this and I’m about ready to return it for a refund. Was so excited but can’t get it to allow even a single purchase. I’ve tried using the app vs the headset. I’ve tried using various cards, PayPa, etc, and every time I try to make a purch...
Headset boots with black screen, but everything else works
So, this happened about a week ago to my quest 2 and I want to see if there are any possibilities this can be fixed myself.The Problem: As the title says, my headset boots just fine. The problem is, there is no visual display. I can still hear the au...
Controller randomly disconnects when using the meta wireless charging batteries
I’ve had the meta quest 3 charging dock for some time now. This issue has occurred from the start but I’m only now getting to doing something about it. When using the batteries provided with the charging dock, the controllers will lose connection ran...
Quest 3 is making the link connection sound countless times and stops charging headset
Every time that I plug my link cable into my headset it will make the link connection sound so many times and then finally connect but will just refuse to charge the headset. This issue as only come about over the last few days and is extremely annoy...
