Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 17952 Views
  • 77 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Game is missing after app sharing

I got Vacation Simulator and The Climb 2, and when I got a new headset, I used app share to share my games between headsets, and Vacation Simulator and The Climb 2 disappeared from both headsets and now I can't play them.

У меня проблемы с подключением к ПК(

Помогите пожалуйста! Я никак не могу подключить Meta Quest 2 к Microsoft Surface Go 2, я уже многое сделал но ничего не происходит, провода от Meta Quest link у меня нет, у меня проблемы с Air Link и Кабель link, мой Surface Go 2 не видит VR.(

Onicabuto by Honored Guest
  • 107 Views
  • 1 replies
  • 0 kudos

Tracking Lost Loop

whenever I turn on my quest 2, it shows the meta symbol, then shows th "tracking lost" notification. If I press "continue", it shows my home for a split second, before going right back to the "tracking lost" screen. Has anyone else had this problem r...

anizez by Honored Guest
  • 2226 Views
  • 14 replies
  • 1 kudos

Resolved! usb update mode loop in quest 3

i just got this issue last Thursday. search a lot of related information online, and found it was just a common issue since 2019. the fact is when i turn on my quest 3, it just jump to usb update mode. no matter i choose boot device, factory reset, s...

Resolved! Where do I find Meta Horizon Worlds?

I read an announcement that it is now available in my country (Finland). However, when I go searching for it in the apps store I cannot find such application. Where should it be? A Quest 3 user here.

Jaaba by Protege
  • 172 Views
  • 2 replies
  • 0 kudos

Resolved! Lost all my games

Hi I recently powered up my quest after 3 years. After an annoying pairing process and logging in, I can’t find any of my games. It’s like a fresh account. how do I get help recovering my purchases?

Resolved! Real VR fishing doesn't Load

Hi we are experiencing issues where by the Game Real VR Fishing isn’t loading up at all. This is a new issue and all other games load and play fine. We have done a a hard shut down by powering off for ten seconds then switch on after 30 seconds but t...

Resolved! Meta Account 2FA

Hello Meta, I have problems signing into my Meta account for my oculus app. When signing in with facebook, it tells me to use the 2FA app (Duo) to type a 6 digit code. I do it but it keeps saying the code is incorrect and cannot sign me in. I realize...

Tatem.alt by Honored Guest
  • 702 Views
  • 6 replies
  • 0 kudos

Resolved! 'Continue in Your Browser' - App login

I am trying to log in to the Oculus App on my PC, I have plugged in my headset, I clicked 'Continue with Facebook', then the next screen tells me to: 'Continue in Your Browser. To confirm your Facebook login, please switch to your default web browser...

pogchomp by Honored Guest
  • 94746 Views
  • 115 replies
  • 20 kudos

Meta account wrongfully deactivated

Hi - hoping to have some luck here because I can’t submit an appeal anywhere else. My Facebook, instagram, and meta account all have been deactivated. When I went to log in this morning, it says I violated Meta’s terms and policies. I don’t use meta,...

Alana1994 by Honored Guest
  • 234 Views
  • 2 replies
  • 0 kudos

Resolved! Asgards wrath 2 fault - game stuck

Theres a bug in the game. I've reached weeping falls, gone through the tasks in god mode but it's not allowing me to put the key in the 3rd and final waterfall to leave the room. As I move towards it and hold the key up, I can see the key glow in yel...

quest3 white dot

Hello 1. How to turn off the white dot in the red circle 1 in the picture, which is super annoying when watching videos! It will appear as a cursor whenever no controller or hand is detected to operate it. 2. How to disable the red circle option 2 fr...

1000054810.png

Resolved! Issues with REC Room when using Oculus Link

Hello, I am trying to open RecRoom on my PC using oculus quest 2 and a link cable. I am able to run things like GORN and other games via my pc with link but not Recroom. I open recroom through the oculus app inside my quest and even on the pc itself....

Resolved! Can you refund Quest In app purchases?

I've been searching around but is there no information about if it's possible to refund IAP to someone who accidentally purchased items in game. Is this possible to do?

Asgards wrath 2 sky puzzle glitch

Hey so basically after I had to go to the island with the bunch of spike traps and the plate to stop it it glitched and automatically placed me at the lever and I used the lever, but now the quest marker stays at the lever saying I have to reach the ...

Resolved! Messages will not delete

New Quest 2 owner. Had convos with business partner via Oculus Chat, and was unable to figure out how to clear those convos out - looked in settings everywhere. Thanks in advance

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels