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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta + subscription

hi all, i have a quest 2 and i can still activate the free tryout for meta+ subscription. But in a few days my Q3 will arrive. If i activate the 1month free trial now, can i still get the 3 months for free that comes with the Q3? or is that only for ...

Quest 2 Headset tracking issue

I have been unable to use my headset due to a severe tracking issue. When I am prompted to set a guardian, the floor moves in many directions, and I am unable to complete the guardian setup. I get an error saying "tracking lost". To try to fix the pr...

Can't connect my quest 2 to my pc

My Meta Quest 2 doesn't connect to my PC anymore.It was working perfectly fine today until my controllers refused to connect, So I unpaired the device from my PC, and now it refuses to reconnect.My quest link app is stuck on the select a connection m...

Resolved! cant install pc oculus app

whenever I try to run the installer it tells me to " restart computer " and " sorry, we encountered an error during installation . please restart your computer and try running oculus setup again. " and this happens when the download is done. I don't ...

Accidentally Factory Reset My Meta Quest 2 And Now I Can't Use It

about 2 days ago I was playing with my friends in VRChat and I got off and wasn't thinking straight and accidentally factory reset my VR Headset because I have ADHD and Autism, (and because I have a somewhat normal headache because I stood up too fas...

Google Earth VR

Is there a way to look at old maps on Google Earth VR? It’s nice visiting my old home but I’d like to see the map view from when we still lived there

Air link wont connect but usb has no problem

I have a recently purchased Quest 3. I have few problems connecting my pc to the quest 3 with a cable and it works fine most of the time. When I try air link, it immediately finds the pc. When I try to pair, after a minute it says "can't connect to" ...

Mic stopped working after latest update - Quest Pro

Tried factory reset. It's not working in SteamLink. Is there a way to test the mic on the headset alone to determine if it's the headset or SteamLink where the mic is not working?

Game stuck on installing

My population one update got to 'installing' a few days ago but still hasn't finished, when I try to install any other updates or games they just say queueing because they're waiting on this update.Restarting won't help and when I tried to uninstall ...

Controller Calibration

Spoiler (Highlight to read)Hi. I am the owner of an oculus quest 2 ( that I use quite often). Recently I have been experiencing problems including my controller calibration. Whenever I join a game ( be it multi player or single player), my visual han...

fba_ads

So this is insane. I've seen posts across reddit about the bloat of fba_ads files populating the root directory. I've seen people post that they had hundreds or even thousands. I clear them fairly regularly but starting about a week ago I had noticed...

How do I get my banned Instagram account back?

Hello,I am writing regarding my Instagram account, which has been disabled. I believe this action was taken by mistake. I strictly adhere to Instagram's policies and community guidelines, and I have not violated any rules,If this violates the basics,...

VR tracking issue & black screen

My oculus 2 came up saying tracking was lost and both controllers were repeatedly buzzing every minute or so. I could not select anything on the screen due to the controllers buzzing.so after reading posts on here, I did a factory reset after all oth...

Quest 2 auto updated to v71

I turned off everything related to auto updating, and my hadset automatically updated to v71. I specifically did not want to update to v71 because ive heard only terrible things about the update and they were right, Non stop controller disconnection,...

Can't Get Past START HERE

I recently purchased the Meta 3 for my son's birthday, but I’ve encountered some issues after updating to version 63.0. During the initial setup, I faced problems pairing the controllers, which led to returning the headset for repairs. Fortunately, i...

Resolved! Quest 2 “SocialPlatform keeps stopping” and “Oculus System Utilities keeps stopping” boot loop

I started having this issue when I restarted my headset in an attempt to fix a game that wouldn’t start that I previously had no issue opening, and when I was given the power off menu, there was a checkbox for automatically updating the headset, whic...

Account Suspended

Hello,My Instagram account, _devenkapoor was recently suspended without any clear explanation. To the best of my knowledge, I have always followed the terms and guidelines and have not violated any policies.I even submitted a review request, but I ha...

Avatars Not Spawning When Creating or Joining Rooms with Custom Matchmaking

Hi everyone,I’m currently facing an issue with spawning avatars when using Custom Matchmaking in a project built on Photon Fusion using the Meta Building Blocks. Specifically, avatars fail to spawn when a player creates or joins a room. I've spent a ...

Image while moving forward

Hello everyone. In games like Batman or Roblox when I go forward the image narrows as if I was looking through a telescope when I stop the whole image returns. Is this normal??? Meta Quest 3.

Meta Quest 2 pairing

Do you have to literally pair your Quest 2 to the app after every use???

Resolved! Cancel replacement

so I asked for a replacement for 2 controllers (left and right) they have been drifting non stop to the point vr was unplayable, so I thought I should replace them hearing how people never got there replacement I decided to fix the problem myself (I ...

Resolved! Quest 2 Controllers Unresponsive in Games After Latest Update – Urgent Fix Needed!

Hi everyone,I wanted to share an issue I'm experiencing with my controllers after the latest update to my headset, as I understand many others are facing the same problem.First of all, I've tried all the troubleshooting steps suggested by Meta Store ...

No option to pair Touch controllers in Oculus Meta Quest Link app.

I only use the Quest 2 for Link. It sometimes doesn't detect the Touch controllers in the Link, so i usually just delete the device in the app and re-pair. Now, the controllers just disappeared - only Quest 2 is paired, and THERE IS NO SUCH OPTION TO...

Trouble connecting headset due to email not existing anymore.

Good evening. I’m having trouble pairing my headset to my app even though I created a new meta account on the app, on the headset it still has an email from a few years ago that no longer exists. I cannot access anything from the headset. Please help...

Unable to connect to wi fi

My mum just bout a quest 3s and is unable to conn3ct to the wifi it says the passwor sis incorrect, however it is the correct password and I connected my phone to the same wifi with that password.I was able to connect the quest 3s to my phone as a ho...

Hacked instagram account that now has a meta account that is not mine in the account centre

Dear Meta Support,I am reaching out for urgent assistance with an issue regarding my Instagram account. My account was recently hacked, but I have since regained access by verifying my identity through trusted friends. However, the hacker has added a...

Games not working with controllers

So I pulled out my meta quest 2 headset today and tried playing a game. When I loaded in it was not tracking my controllers. But my controllers were working in the home-screen.I tried restarting my game and everything but it did not work. This is hap...

2FA is not working via SMS

Hey, since enabling 2FA authentication and having it send a few text messages, it no longer works. I am trying to re-login and not getting any text messages. If anybody knows how to resolve this, who to talk to, or where to even submit a support tick...

Resolved! Meta Quest Mobile App Profile Picture Error

I have been having an issue for a few days now on the Meta Quest app where I can't change my profile picture. I've tried uninstalling and reinstalling the app, but it still gives me an error message and changes my profile back to what it was previous...

Ongoing issue for over a month where my accounts are messed up and VR is unusable

I tried to create a post with all the communication I have from Meta. This issue has been going on since November 9th I beleive and almost every email response I get back is from a different person and essentially assuring me they are working on the ...