Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cant connect with airlink

Hello, i'm struggling to fix this issue but I can't. When I press the match boton in the headset settings a warning jumps in saying that the connection has been lost. both dispositives are updated and in the same network. I appreciate any help.

Resolved! Quest link pixels

Hi, i just got my second quest 2 because the first one was broken. My problem is now whenever i use the original cable i can count all the pixels in the screen. When im using it as stand alone or with airlink the screen is so much sharper anyone that...

My charging port is completely broken?

Today I've been playing like usual and when I went to go plug in my oculus (I got my oculus in January it is now march) the port broke from where its support to be connected and now everytime I try to put the USB into the port the port sinks into the...

Z0DMA by Level 2
  • 2 replies
  • 0 kudos

I need help

My quest 2 is stuck in a bootloop I've tried everything to fix it but still stuck I really need help@oculus

Beat Saber suddenly not registering some hits

I got the Quest 2 for Xmas and have been enjoying it, and have been playing Beat Saber nearly every day. Its been working great until the last couple of days, where I now experience somewhere between 2-5% of my hits, which are clearly clean and go th...

Latence en vr + détection link rift

Voici mes 2 petit problème qui ferais que j'ai besoin aide ma vr a une latence niveaux lag en jeux une petit latence mais sur steam vr c une latence ou meme parfois la texture de mes main disparait de plus en cable link il m'appel sa rift alors que j...

new business solution through suites

Hi, I am in the final stages (physical build out) of opening a VR center (arcade and various for business uses) I'm considering the use of the quest 2 and am wondering since I've read that the platform is shifting toward an all in one use headset for...



unable to load worlds

I get Unable to load world I believe it is when I try to go ANYWHERE in Horizon Worlds. Noone i know that doesnt' use a Quest 2 has this issue that I have seen ... please help, thanks

MSI Laptop Black Screen After 30 Sec. FIXED

I have an MSI GE63 Raider RGB 8RF laptop with the Nvidia GTX 1070 and had experienced the black screen issue after approximately 30 seconds with my Oculus Rift S. The only workaround had been to use the Nvidia 417.71 driver. Anything newer than the 4...

GeoGus by Level 2
  • 5 replies
  • 2 kudos

[q2] System Update Status [v42]

What is the current os version released on q2 headsets? What is the Status of Quest Pro/Cambria/ or any other new Meta vr experiences? When does the new os system update download release? Elite strap, quest 2 / 64gb, Lenovo i3 netbook!

Promo code

I'm trying to purcahse a game with the WELCOME25 promo code, and when I enter it, it say the promo code can't be applied. My code hasn't expired, and won't work on the PC oculus app or the actual oculus. Can I have help?

Apps on VR not working and greyed out

Every time I log onto my meta quest 2, I want to play a game, but my apps are all greyed out and won’t work. Also, none of the socials are working on the quest either. If someone knows how to fix this, please let me know -Dimposaurus3000

oculus link stuck on black screen with 3 dots

this has been really annoying me, i just got a new link cable and when i plug it in and turn on link, it just permanently loads, with a black screen with those 3 flashing dots.ive tried a ton, restarting my headset, reinstalling my oculus pc app, not...

When does the Meta Account go live?

Bought a Quest 2 a few days ago after reading that Meta was dropping the Facebook requirement in August 2022. I tried to set up the Quest 2 and it's still asking for Facebook... I have no option to sign in using my Oculus account that I use on my Que...

Invalid email and can’t reset PIN

Hi - my son set up his Oculus Quest 2 but inadvertently used my old and inaccessible email address. He now needs a PIN to purchase games but I can’t get him a new PIN (using the Forgotten PIN link) as it send a rest link to my old email. Any help wou...

Horizon worlds

Hey I can't install horizon worlds.Idk why it just says add to wishlist what should I do? [I'm on quest 2]

JFOX_XD by Level 2
  • 1 replies
  • 0 kudos

Oculus Link with Quest 2

About a week or two ago, I've been having a recurring issue while using my Quest 2 to play PCVR games using the Link Cable. My frame rate is fine when I start up Oculus Link but as soon as the Oculus Rift Home loads in my frame rate drops to roughly ...

oculus cant connect to server

i recently got my oculus rift s back from my son and went to install the software back on my computer and now as of 8/6/2022it keeps telling me that it cant connect to the server right now and to check the internet connection.... now how is this poss...

Light mode no longer available

Hello i was wondering if there was a way to turn on light mode as i used to have light mode turned on for my quest 2 however recently i wanted to re-enable light mode and i cannot find the option to do so

Oculus Quest 2 Beat Saber blocks delay

When I started playing beat saber, I already noticed that when I hit the blocks they would get sliced only 0.2 seconds after I sliced them. Now Im moving to the expert+ levels and it makes it really hard because of the delay.If you guys have a fix or...

HELP ! There's not any code during the phone pairing

Hello,I have an Oculus Quest for almost 2 years and all was good until today.I've got a new phone (S22 Ultra - Android 12) so I tried to pair my phone with my headset because I wanted to mirror my headset, but everytime I try I have to write a code t...

SheytoN by Level 2
  • 7 replies
  • 0 kudos

Resolved! Using Quest 2 on a ship?

I work on a ship, and i brought my Quest 2 with thinking I'd be able to use it on board. Sadly IT seems I was mistaken as the tracking is ALL over the place when the ship moves with the waves. Is it possible that something is wrong, or is it maybe so...