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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Adding additional profiles to quest 2
I am trying to add additional profiles to my quest 2 so I can share apps with my kids. It either says there is a problem and to try again later or my settings app just closes. My device is up to date. I have logged out of everything and logged back i...
2FA New phone
I’m locked out my Facebook account, I have 2FA set up on my account. I got a new phone and the codes won’t send even though I’ve got the same phone number. I have sent my ID but no reply of yet. Please help!
We've disabled your account
Hello Dear Sir My Account is disabled my account has been Community disable.My Account Name is -***My Account Gmail is - ***My Account Birthday is - ***My Account Link is - ***I want my Facebook accountSir i'm sure i didn't break your rules and regu...
Deleted Facebook Business Page
I accidentally deleted a Facebook business page...is there anyway to get it back??
Resolved! I didn't got the referral bonus.
I clicked on the referral link for Meta Quest that I received from a friend and then purchased the headset. Before activation, I clicked on the link again to ensure everything was properly connected, and it showed that I was already connected to the ...
Permantly banned instagram account
Hi, I believe there has been a mistake regarding the disabling of my instagram account (@k.aydiorr). i was hoping you could review my appeal again. Whenever I posted something that went against community guidelines, I appealed it, and the appeal was ...
Carte cadeau Meta Quest Belgique
Je voudrait savoir si les cartes cadeau Meta Quest achetée sur des site français comme StartSelect sont fonctionnels en Belgique? Car Impossible d'ajouter un mode de payement sur Meta Horizon (PayPal ou Carte Bancaire)
Problema tarjeta gráfica RTX3050
¡Hola! Desde que se han actualizado las gafas oculus, me sale un mensaje de que no es compatible la tarjeta gráfica, es una RTX3050 y hasta ese momento han funcionado las gafas de mi hijo, además de que en la página indica que es compatible. Como pue...
com.oculus.deviceautserver keeps stopping error
I just purchased my first 2 Metaquest3 headsets and one of them has the following error that will not go away com.oculus.deviceauthserver keeps stopping that comes up in every application and during the entire set up process. It does not seem to be a...
Unable to Travel world contains features not available to all ages or locations
even the world creator Stephen.S is getting this
Resolved! How long does it take for the authorization code to be reinstated?
Hi, I'm struggling logging in to my Meta Quest app on Android. They said they'd send me an authorization code and they just kept asking me another and another, ended up with the state "You've requested too many codes. Please try again later." So, her...
Unable to download released games I pre ordered
I pre ordered Skydance's Behemoth and can see people rating and reviewing it, but it only shows me "Pre-ordered" no matter what I try, even on the website it only says "Pre-ordered"But if I log out, it says I can buy the game, not pre order it. And t...
My Quest 2 Just Bricked Itself...
I am on the newest hotfix of v27.1 or whatever u wanna call it... ugh why? I was just playing beat saber for an hour before this happened, I turned off my headset and turned it back on a few minutes later to see the "updating" logo I haven't played...
No Batman with quest 3.
I bought a new quest 3 off Amazon. I cannot access the free Batman game. It's no were to be found and is 49.99 at the store. Having trouble with Meta no emails or chat.
My quest 3 won't launch and will only display the meta logo
My brother was going to get our vr headset and he noticed that it would only show the meta logo spin then disapear and then reappear again just to do the same.I tried powering it off but it would turn on but show the software update screen and whenev...
my friend's tracking is broken
my friend is trying to play some of his VR games (mostly games where you move with your hands) and whenever he plays his hands are just in the ground and he cant move. the tracking works fine in the menu but in games it just breaks. is there any fix ...
New to quest 3 and have an app question
The quest 3 hasn't even arrived yet and I purchased it for my wife mostly who rarely gets out of the house. She would like a tour or experience of Pompeii and there is one in the meta store but it states it's for the Rift S and Rift VR. My questions ...
No control in Mountain Goat Mountain
Just as the title say - game launches fine and I see the screen explaining the simple controls. But I'm stuck there, can't do anything - the game won't take any input from my XB1 controller. Know it's not the controller as the Xbox button takes me to...
Is this normal? (Glare) (Oculus quest)
Hello all.Some of you may have seen my previous post, but I have decided to make another since my question has slightly changed.When ever the center of my headset's vision is on a dark colour, a glare appears in the center of the headset vision that ...
Resolved! Meta Quest Education Purchase
Hi Meta, I'm trying to get a hold of someone to buy headsets for education what's the best route as we aren't even getting the default reply ATM, Kind regards, Ryan
Quest not responding
My quest 2 headset wont even charge now , I had to do a factory reset and it wouldn't pair with my app even though my app new the headset was there, the code didnt work and now it has shut down completely with no charging lights at all? How can I fix...
Stuck on the pairing screen with a broken controller.
Ive been stuck on the screen with the video presenting someone pulling the tabs from the controllers after a factory reset. -----ive tried-----Factory reseting againRepairing the working controllerWaiting. Any and all help is appreciated please help ...
Can't instal questlink
I cannot install the OculusSetup.exe to enable questlink. I'm fairly certain this is because a domain is blocked on my company's server. What domains do I need to unblock to get the install to complete? Are there additional domains that are needed to...
Login issues
Iv just tried logging into my account several times and it keeps saying incorrect email/password, iv changed the password and i know im putting the details in right but it keeps giving me the same problem. The most annoying thing is I have to use the...
Photo ID not taking in appeal process
I've received a message saying it looks like I'm sharing my account with a child. I'm not, but I still had to submit photo ID. I've sent through two different photos of my driving licence and these have both been rejected. I now have till 9th January...
Can't redeem my quest+ 3 month trial
I bought Meta Quest 3 and activated it. I can redeem the Batman game but I cannot redeem my 3-month trial of Meta Quest+ neither on my Quest, nor on my Meta Horizon app.When I try to do it, I get this message «No subscriptions available. There was a ...
Quest 2 won’t power on
I haven’t used my quest 2 in a few months but decided to use it today. I tossed it on the charger for a few hours and when I went to power it on the screen was black with a flash of blue every 10 seconds. When I have it plugged in there is no indicat...
Pcvr help
Is there any known problems that cause my VR experience in MSFS 2020 and 2024 to lag, blocky and not render the edges of my view quickly when I turn my head? I’ve tried everything. I’ve been trying to email support yesterday. I get the “too many mess...
What's going on?
They said my meta 3 was delivered on the 27th. Meta said delivered to wrong address and that address says they don't have it. What do I do now? Can't just take a L. I also paid a 2 year warranty. What now?
Recomendation
I need help with a problem i got with the recomendation, before my friend sent me a recomendation de buy meta quest 3s and get 60€, i acceoted it and when i got the ocolus i went to recomendations and i dont know how to accept the recimedation and wi...
