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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38087 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

past events I went to

I wish there was a way to see my past events activity. I saw a recent vr concert with a Japanese band and forgot their name. Anyone know?

Cannot find photos taken in VRchat while using Air Link

I’m currently having an issue wherein I cannot find photos I took in VRchat. I’ve gone through all the folders pertaining to VrChat or oculus on my C: and  drives and I have no idea where they could be. They aren’t stored on my Quest 2 either, as th...

cant redeem gift code

i gifted my friend demeo and i sent it to one of his emails not linked to his oculus account but it had a redeem code button on the email but that didnt do anything while he was still logged into his account, there was a code that didnt work because ...

Smurl by Level 2
  • 450 Views
  • 1 replies
  • 2 kudos

Currency

Hi, how can I 6pay for oculus in PLN?I dont have option to change currency, I have euro and idk to pay in pln.

Ploomyz by Level 2
  • 203 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to access Oculus Quest 2

Hi Team, I created a separate account of Fb for my Oculus Quest 2 that I bought in Jan. That account was suspended and even after providing the ID, I didn’t receive any comms or access to my Oculus. So now, I am unable to access my Oculus and the sup...

Resolved! Problems adding account and Facebook issue

I recently bought 2 Oculus Quest 2. I have them both set up with their own (and different) admin accounts. I have one of the devices with sharing turned on (the other does not have sharing turned on). I'm now trying to add an account on one of the de...

DisSW99 by Level 2
  • 9326 Views
  • 12 replies
  • 3 kudos

Oculus quest 2: unable to load profile

haven't used my quest 2 for couple of months, just updated it and right now when I press profile icon I'm getting "unable to load profile, try later". Also all my apps are present but I can't launch any of them. I tried syncing with phone app and dif...

Quest 2 Casting not working on my PC

(Quest 2) The casting works on all other computers/laptops in my house except my main PC, is there any settings on my computer that I can activate or disable to possibly fix the problem?I have tried casting using Chrome, Microsoft Edge and Brave usin...

Unlock pattern

Why is it asking for an unlock pattern on saved browser passwords? Of course it's not accepting it. My phone says taking off the unlock pattern is not allowed on the headset. Am I going to have to go through a factory reset?Edit. I was able to remove...

Non of my downloads appear in unknown sources

I’ve been trying to mod blades and sorcery get games of of sidequest tying to download cx file explorer etc etc and I have developer mode turned on and I have the unknown sources on my oculus but when ever I download something on my browser it never ...

NIXX973 by Level 2
  • 180 Views
  • 0 replies
  • 0 kudos

"Unable to connect with Oculus service."

I've been trying to open the Oculus software on my computer so I can use the Oculus Link feature for the past few days. However, upon the start it says "Unable to connect with Oculus service", making me unable to use the software at all (as well as t...

Merging Facebook and Oculus Account issues

I have been having trouble merging my Facebook account and my Oculus account. It says that this account has been already merged with another account. I know the issue is that I accidentally made another Facebook account and merged it with my oculus a...

Resolved! Battery life and replacement

Hello, I think I overused my quest 2 the last year  Battery life is less than an hour for me already, is it possible to replace it? Thanks!

Aralmo by Level 3
  • 634 Views
  • 5 replies
  • 0 kudos

Is this normal? (Glare) (Oculus quest)

Hello all.Some of you may have seen my previous post, but I have decided to make another since my question has slightly changed.When ever the center of my headset's vision is on a dark colour, a glare appears in the center of the headset vision that ...

Oculus rift S loses tracking and disconnects often

So every time I use the headset I lose tracking to the controllers, the game freezes and i have to reboot it a few times to get it to work again. the mic stops working often aswell. could someone read my logs for a suggestion I've reset the pc and th...

Referral credit?

Still awaiting referral credit a week after activation. Can anyone tell me when I shall receive it? Thank you.

Confirmed working PCIe type-C cards for Quest 2

Since a lot of users are reporting issues with both battery drainage and performance issues related to bandwidth when connecting the Quest 2 to a vareity of type-C ports, I thought it'd be a good idea to share what Type-C PCIe cards actually meets th...

Impossible to use Quest 2 on PC via Oculus Link

Hi,As soon as I try to connect to PC desktop, image blinks heavily, nothing is possible to do...I have a high end PC and have tested multiple USB 3 cables (I get 2.4Gbps in the USB test). My Quest 2 is brand new. Am I missing somthing?

CONTRACTOR GAME TOO SLOW

HEY, I BUY A NEW OCULUS META QUEST AND I TRIED TO INSTALL THE GAME " CONTRACTOR" I HAVE MORE THAN 5 HOURS TRYING INSTALIING BUT STILLL SLOW, WHAT THIS HAPPEN????????? Y HAVE SAME ISSUE WITH 2 OCULUS!!!!!! I NEED YOUR HELP TO RESOLVE THIS ISSUE. WHAT ...

Can't link my Oculus account with my facebook acount

I try to link the acounts via the oculus app and it redirects me into a browser. It asks me to confirm the linking but when i click confirm, it takes me to a blank screen with the words: Sorry, but a porblem has occured. Please try again later. i hav...

My Game refund won’t go through

Hey, I recently had an accidental purchase with a game and sent a refund request through oculus, a few days later it said refund approved however I never got my funds transferred back into my account so does it take longer than when it was approved t...

Cable link terrible lag

I’ve been trying to resolve this for months now, to clarify I’ve never had an issue with oculus cable link before then one day it completed busted. Terrible lag as down to 10FPS Annoying screen tearing every few seconds. And incredibly high latency, ...

Oculus Link Doesn't Work Anymore

So, I've been using the link cable for a while and I've never had any problems connecting to my pc. Today the oculus app tells me that my graphics card isn't compatible and that my headset can't be detected or paired. My graphics card has worked just...

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