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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

[q2] System Update Status [v42]

What is the current os version released on q2 headsets? What is the Status of Quest Pro/Cambria/ or any other new Meta vr experiences? When does the new os system update download release? Elite strap, quest 2 / 64gb, Lenovo i3 netbook!

Promo code

I'm trying to purcahse a game with the WELCOME25 promo code, and when I enter it, it say the promo code can't be applied. My code hasn't expired, and won't work on the PC oculus app or the actual oculus. Can I have help?

Apps on VR not working and greyed out

Every time I log onto my meta quest 2, I want to play a game, but my apps are all greyed out and won’t work. Also, none of the socials are working on the quest either. If someone knows how to fix this, please let me know -Dimposaurus3000

oculus link stuck on black screen with 3 dots

this has been really annoying me, i just got a new link cable and when i plug it in and turn on link, it just permanently loads, with a black screen with those 3 flashing dots.ive tried a ton, restarting my headset, reinstalling my oculus pc app, not...

When does the Meta Account go live?

Bought a Quest 2 a few days ago after reading that Meta was dropping the Facebook requirement in August 2022. I tried to set up the Quest 2 and it's still asking for Facebook... I have no option to sign in using my Oculus account that I use on my Que...

Invalid email and can’t reset PIN

Hi - my son set up his Oculus Quest 2 but inadvertently used my old and inaccessible email address. He now needs a PIN to purchase games but I can’t get him a new PIN (using the Forgotten PIN link) as it send a rest link to my old email. Any help wou...

Horizon worlds

Hey I can't install horizon worlds.Idk why it just says add to wishlist what should I do? [I'm on quest 2]

JFOX_XD by Level 2
  • 1 replies
  • 0 kudos

Oculus Link with Quest 2

About a week or two ago, I've been having a recurring issue while using my Quest 2 to play PCVR games using the Link Cable. My frame rate is fine when I start up Oculus Link but as soon as the Oculus Rift Home loads in my frame rate drops to roughly ...

oculus cant connect to server

i recently got my oculus rift s back from my son and went to install the software back on my computer and now as of 8/6/2022it keeps telling me that it cant connect to the server right now and to check the internet connection.... now how is this poss...

Light mode no longer available

Hello i was wondering if there was a way to turn on light mode as i used to have light mode turned on for my quest 2 however recently i wanted to re-enable light mode and i cannot find the option to do so

Oculus Quest 2 Beat Saber blocks delay

When I started playing beat saber, I already noticed that when I hit the blocks they would get sliced only 0.2 seconds after I sliced them. Now Im moving to the expert+ levels and it makes it really hard because of the delay.If you guys have a fix or...

HELP ! There's not any code during the phone pairing

Hello,I have an Oculus Quest for almost 2 years and all was good until today.I've got a new phone (S22 Ultra - Android 12) so I tried to pair my phone with my headset because I wanted to mirror my headset, but everytime I try I have to write a code t...

SheytoN by Level 2
  • 7 replies
  • 0 kudos

Resolved! Using Quest 2 on a ship?

I work on a ship, and i brought my Quest 2 with thinking I'd be able to use it on board. Sadly IT seems I was mistaken as the tracking is ALL over the place when the ship moves with the waves. Is it possible that something is wrong, or is it maybe so...

How Do I reset My Gmail of my account

I Recently lost my gmail I used it for a long time and for a lot of stuff i wasn't able to change the gmail So I was wondering if there is someway to change my account gmail before I end up losing it

My unlock patter no. longer works - Quest 2

Have oculus updated and caused me to be locked out of the headset? I am 100% sure of my unlock pattern but this no longer works this morning. In the app I can't access my device as it' not connecting! How do I raise a ticket with Oculus about this? I...

My quest two controller is broken

My right quest two controller has a break along the tracking ring close to the trigger, it broke after I dropped it on a tile floor and I was wonder how to get a replacement if I can

s1gma1 by Level 2
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Resolved! Impossible to pair phone and oculus quest 2

Help ! I did not use my oculus for a couple of months ( it used to work before ) I try to use it again, it asks me my " pattern " I don't remember it, it says open the app and choose "..." Reset pattern, but ! The app won't let me go into these setti...

Oculus refferal

About an hour before I activated my oculus I used my freinds referal code on the same facebook acount as my oculus. It said that once I activated my oculus I would be able to get $30 in credit but once I was in I didnt get any credit. I made sure to ...

Accessibility in Quest 2

Hi. Is there any way to magnify or zoom in this VR, and is there any screen reader available in it. I'm very near sighted can't read small text.If thers any way to do that please let me know.Peace

Support for low vision users.

Hello. I finally got my Quest 2 and it works really well.I have only 2 things I've run into so far.The first is what I figured. During the setup, the environment was a static sphere, like what you see in a 3d video.So, I could not lean in to read any...

Resolved! Quest Explorers? Legit or Scam?

Hi All, I got an email supposedly from Meta regarding Quest Explorers, a research group. The email itself seems reasonably legit, and it links to a lot of content within Meta and eventually takes you to a site called "" which asks f...

cj7hawk by Level 3
  • 5 replies
  • 1 kudos


Returned Drunkn Bar Fight and it has not sent me my money after being approved for over 2 weeks now. Confused as to what to do or if its in store credit.