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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 41 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't reach oculus service

I just purchased a Quest 2, and the Meta branded VR Link Cable. I downloaded the Oculus App and installed it seemingly well, but when it tried to open I constantly am stuck at the error that it can't reach oculus service. I tried repairing it several...

The meta quest app won't let me log in

I just got a quest 2 and I downloaded the quest app and got a Facebook account. But the thing is the app just takes me to my browser and I can't sign in with Facebook so I have to use my email. But when I do that it still doesn't work and it just kee...

MQ2 Headset is dead after update v60

Hey, I recently updated my Meta Quest 2 (I've had it 3 months) and after the update it completely fails to respond to the power button. The LED does not light up. It looks like they are completely dead. I tried doing a Hard Reset, but neither the ima...

Parental supervision invitation

Whenever my son sends me the invite to parental supervision and I enter the code automatically is says invitation not found every time? I’m going to try and be patient until tomorrow since it’s obviously new years but I just wanted to know if the app...

Resolved! Cannot register for warranty

I purchased a Meta Quest 3 from Amazon (an authorized retailer) yesterday. I want to register for the Meta+ warranty today. It says this device is not eligible after entering the serial number.Though, interestingly, the serial number that showed up i...

cmelcher by Honored Guest
  • 8 replies
  • 0 kudos

Birthday wrong

It will not let me change my age from 14 to 17 when I clicked the wrong button. Now it won’t let me play Asgard's Wrath 2 which came free with my headset.

Meta quest 2 not pairing

I cant pair my oculus quest 2 with the app i did everything and it still won't connnect do someone have a solution?

fnafo24 by Honored Guest
  • 2 replies
  • 0 kudos

Coaster combat not loading

Hi I’ve been playing coaster combat for a while I went to it a couple of weeks ago and it won’t load oculus had me restart reboots etc but still it won’t work can anyone her help

keith699 by Honored Guest
  • 14 replies
  • 0 kudos

Quest 3 and doubled menu

Hello. Does anyone here has same problem as me? I installed Oculus software and my menu looks like this:I reinstalled it one more time and the same thing... Earlier I had Quest Pro and didn't have this problem.


Casting issue

Whenever I try to cast my quest 2 to my phone it either just kicks me out of the casting screen or waits forever saying "this may take up to thirty seconds" on the quest 2 when it does this, it repeatedly says "casting ended on the meta quest app" wh...

Games not showing up on new paired oculus

My son received a the meta quest 3 for Christmas. His oculus two has an admin and two added accounts. When we set up his new oculus both of his linked accounts show up but the admins account that has all the games will not show up. We have the app sh...

Meta quest 2 dont see my pc

My meta quest 2 stopped seeing the pc, this happened after I reinstalled windows, all the latest version and the app and the oculus but still does not see the pc, what I need to do?

Don't have account access

My daughter updated the headset today and she was logged out of the app on her phone. She does not know her email or password and we do not know how to get her games back. Thank you for your assistance.


I am writing this for my daughter as I have recently bought her a quest 2 for christmas. Yesterday she wanted to play a game so we took it off the charge and when we went to start it up it was stuck on USB update mode with a couple of options display...

Resolved! Quest 2 wont pair with the oculus app

I recently got a quest 2 and set it up with no problem but now when I try to pair it with the oculus app it either gets stuck on the paring screen or it says unable to pair and gives a list of troubleshooting Ideas and I've tried all of them. I've al...

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bryce550 by Explorer
  • 38 replies
  • 7 kudos

Cant download Blade and Sorcery

I just bought blade & sorcery for my meta quest 2, I can see it has been bought but it wont install on my vr!!! So I bought it but it can not install so I cant play it  please help! Thank you so much

How to enable Guardian in headset

People say to turn on guardian you go to developer mode and just flip the switch,but i have developer mode and it just doesnt give me a way to “flip the switch.” Or it doesnt give me an option to even have guardian what do i do?

Can’t figure out how to continue playing

Hey all. So I bought a meta quest 2 for my son and he’s been using it successfully for the past cpl months. For a past few weeks I was getting notifications to set up my meta acct or else it’ll get blocked by Dec 31st. Well on New Year’s Eve I did tr...

Referral link issue

Hi all. So I did 2 referrals through WhatsApp copying my code and sending to them as they dont have Facebook/insta etc. How long does it take to go through? Nothing on the app has appeared yet (they went through app to sign up, not website) when they...

NateQKE by Honored Guest
  • 4 replies
  • 1 kudos

Display Lines

I have lines that run very closely together down the picture/screen. The picture is shocking. I have tried factory reset and it’s still the same. It has not been dropped. Ideas very much appreciated. TIA

11Baxter by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Horizon Worlds home name after username change

I recently changed my username and when I select go to my home from the Horizon Worlds app, I see a loading screen that has "[old username]'s home by [new username]". Is there any way to change the name of my home to match my new username?

Resolved! Redeeming Store credit

I received $10 store credit via email from Oculus with a code. When I attempted to use it to purchase "Thrill of the Fight" in the Oculus store I was unsuccessful. In my account under "Payment Methods" there is the option "Store Credit: $10.00 make d...

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest