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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Merging Accounts, Accessing Library

Me and my fiancé have used an oculus for years via her meta-account, I've just upgraded us to a Meta Quest 3 but without thinking about it used my log in information to set up the whole account and redeem my free batman game as well. Now I can't acce...

Batman promotion

So we purchased the Oculus 3s and there was a promotion where you received the batman game and a $30 store code with the purchase, we got the 256 gig and when we set up the headset we noticed there was no $30 credit and the batman game was only allow...

Issue with Quest 3 and control the Monitor or Unity Scene

I am using Meta Quest 3 and i have Nvidia RTX 5000 adda, i am abele to enter to desktop mode using Oculus Link but not abele to control the monitor screen or not able get into the unity scene after i start the scene. Can someone help me with the issu...

Resolved! Compatibility Issue with HP ZBook Fury 16 G11 and Meta Quest Link

I am encountering an issue with Meta Quest Link on my HP ZBook Fury 16 G11 Mobile Workstation. Despite my system having high-end specifications, I am receiving an error stating:"Your computer doesn't meet the updated minimum specifications, which can...

Instagram hacked

Hey good afternoon. My instagram is currently hacked @@kingchocolate.e and I need help getting it back. Who can I speak too

Software update

I have a meta quest 2, I got it in 2022 for Christmas, we used it on the day I received it but haven’t used it again until this Christmas. I couldn’t log in so I did a software update. After the update I got a “no command” icon. I did a factory reset...

Oculus Quest 2 melted and almost caught fire

Hi, my Oculus quest 2 was just charging on my desk and I smelled smoke. I discovered that the Oculus was melting big time at the charging port. Enough that the the charging port and cord melted together and fell out onto the floor and melted part of ...

Elite Strap stopped working Quest 2

Hi,I’ve been using my Quest 2 with the Elite Strap with Battery for the past two months, but it recently stopped working. At first, I thought the issue was with the strap itself, so I returned it to Amazon and got a replacement. However, to my surpri...

my vr headset port was burnt on Christmas!!!

hey meta if possible could you replace it the warranty just stopped and we were wondering if you could replace it thank you.

Update broke my oculus 2

I updated my oculus last week and it broke my headset. There was absolutely nothing wrong with it beforehand. I get a black screen, the sound works, and you see the meta logo as it comes on and then nothing. ive done everything they have said to do m...

Cant hear others in games except gorilla tag?

I cannot hear others while playing games on my VR except for gorilla tag. I used to play it a lot but now im trying to branch out on what I play. I have seen this issue on DOWNSHOT vr, War Of Wizards, and GRAB. I am also unsure on whether others can ...

Unable to redeem Batman on Quest 3

Good evening everyone! I received a new 3 today and missed the option to redeem my copy of Batman during set up in the app. While I was searching through the settings I did get the option to redeem my 3 months of Quest+ without issue. However, I am u...

The games I bought on my oculus quest 2 arent there with my rift s

I bought many games for my Oculus Quest 2 then it broke. So I decided to get a Rift s and try it. I downloaded the official Meta Quest software and when I went to go check my apps there was nothing. When I search up the games nothing even shows up. D...

Can't log in

I spent 100$ on new controllers for my headset to tell me I have to use the app, but when I try to log in it says I have to get a sms from my old phone number and nothing else. I have zero access to this old phone number, how on earth am I supposed t...

Setup up oculus 3 wants work meta?

I’m trying to set up my sons oculus 3 he got for Christmas and it wants me to login on a computer at work.meta- this is a kids oculus- how do I get past this? Tried resetting it already and same thing….

Quest pro controllers disconnecting problem v72

Whenever I connect my quest 2 to my pc while using quest pro controllers no matter what method I use to connect to my pc they always disconnect for multiple minutes at a time, and when they come back it's only for about 10-15 seconds and then they di...

Cant verify my age

I sent the 99p to verify then it asked for a code. Unfortunately I didn't have my headset at the time so I closed the window saving it for later. When I got my headset I tried verifying but I just sends me to the account center page, no code to put i...

GPU failure??

Just got the Quest 3S for my daughter and it was working great until we decided to cast it to the tv. Once we did it looked like a gpu failure where it has artifacts and lines all down one side of the display inside the head unit. these lines did not...

Locked Meta 3S

Hello, I was just given a new Meta Quest 3S VR set. Without setting up my account or even finish setting up my VR set, it went into USB Mode and I cannot figure out how to leave this black screen. I have pressed all settings and keep going to back to...

Resolved! Blade and sorcery

Hi, why I dont have my Blade and sorcery game on PCVR? I bought full version on quest and now it shows me I have to Buy the game once again?

Resolved! Emerging Issue - Unable to log into Oculus App after Meta Account Merge

Hello, I am on Windows 10, I have an Oculus RiftS and the Oculus PC application. I have just updated my Oculus account to a Meta account. When I log in to my Oculus app I get the message in the title: "You're using a version of this app that's no lon...

Brand new quest 2 not charging

I got a brand new quest 2 for my Son for Christmas. Started it for him and updated and left it to charge.After an hour or so I realised it was stuck in a boot loop so after following advice on here I tried a factory reset which didn't solve the probl...

Stuck in Email access loop to get codes for Meta Quest 3

I am a parent who recently purchased the Meta Quest 3 for my child for Christmas. When we logged into Meta Horizon it asked me for my FB user name and PW which I entered and then it had me pick a Meta username (but not a password, it asked if I wante...

Meta Quest 3 link stuck on loading screen with meta logo and 3 dots

Hello I am having this recurring problemI have tried many things such as:Unplugging both ends and plugging back inUpdating driversUpdating questrestarting pc and questclosing OVR stuff in task managerRestarting Meta link appRe-pairing my quest 3 to m...

Quest 2 Still Black Screen After Factory Reset

I’ve had my quest 2 for about 4 years, now suddenly while I was playing my screen went black, I thought it might’ve just turned off until I heard the sound of it turning off when I clicked the power button. When I clicked it again to turn it back on ...