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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Main Quest not achievable, Why is it still available to do??! Cannot get item for it due to broken
The Party Up Quest is still broken, it requires using the Party Up Gesture to get the Quest item, this is a Main Horizon Quest and it appears that until you complete this Quest you cannot complete any other Main Quests and you cannot obtain the item ...
"You may not be old enough for a meta account" on main menu
Hello, I need help, long story short I can't get access to the main menu on the meta quest 2. All it say on the headset is " you may not be old enough for a meta account " and enter a 8 digit code. I stayed up for 3 hours last night trying to fix it....
meta quest link app downloads but cant install
i tried to download the quest link app and while the download goes fine the install is the issue it always comes up with an error message the says sorry cant install please restart computer or contact support any ideas or tips ... my drivers are all ...
I cannot get the quest+ free subscription
Hi there, I just bought a Quest 3 from a local provider based in New Zealand. I can redeem the Batman game but I cannot find any places where I can get the quest+ free trial subscription. Could you please help? Thanks,Xiaodi
Placed order and no confirmation
I have placed an order but haven’t received confirmation but payment has been taken from my bank I can’t find a customer service for meta and have tried emailing but not heard anything back
Help please! SteamVR Related Issue
Ok I am at my witts end here. I bought my quest 3 in August and it is full of problems.One is steamvr is an extremely laggy piece of garbage, I think that part might be my internet but I have no idea.Second and weirdest, mostly because no one I've as...
Hide hands/controllers while viewing videos
Hello!Is there some way to hide the controllers or hands while watching videos with the oculus browser?If I turn on hand tracking I can hide the controllers but it still estimates my hands on the screen. If I try to hide the controllers it randomly p...
I can't log in to the meta account
When logging in, two-factor authentication is checked, and when I request an SMS to my phone, I get the error "you requested the code too many times, try later" and so on for several days. I have purchases on my Apple account, I would like to continu...
Can' add another profile to my brand new Quest 3
Better to open my own issue: As I just received my Quest 3 last week I was the only user. I'm trying now to add a profil for one of my child. He created a Meta account using his Instagram account so we were prepared. In the Quest 3, after going throu...
Rift S controller problem: walking backward when i lightly touch the analog stick
My Rift S controller was fine a week ago when i played multiple games like skyrim VR and Pavlov, then i didn't play it for 6 days until today. when i launch the game and tried moving, i noticed right away whenever i touch my left controller thumb sti...
Quest 2 Grey Screen
On booting the Oculus Quest 2, the logo appears, and the goes to grey screen - only audio but no visuals. Tried everything, hard reset, normal reset, factory reset. Also tried connecting to PC, to no avail as can't change settings in Quest (can't see...
Issues with adding additional profile to quest 3s
I’m Trying to add a third profile for my second child but it won’t let me, after clicking on the email invite it takes me to the cookies page and when I click confirm it doesn’t do anything! It is really frustrating….
Air Link not reconnecting to headset after PC has resumed from sleep
I have my Quest 2 working with both Air Link and cable without issues. However, following a restart of my computer (from sleep) and reloading the Oculus software, my headset won't reconnect. Even if I delete the pairing on the PC, I can't recreate th...
Meta Quest Link don't open on pc
Hello, I am experiencing a persistent issue with the Oculus software on my laptop, which is equipped with an NVIDIA RTX 3060 Laptop GPU (fully compatible with Oculus). Below are the details of the problem and the steps I have already taken to resolve...
Meta Ignoring My Case for Weeks
On October 7th, I realized that I was unable to promote posts on my Instagram profile. I quickly discovered that my account had been linked to someone else’s business portfolio, and this group (including my account) was subjected to significant restr...
Please help me, my sister's account got hacked and none of the help options in Facebook Help work
Hi Everyone, My sister's facebook account got hacked over the weekend and now it has the Meta logo/ The hacker changed to his email and phone and she is not able to unlock it and not able to gain back her access. can you please help? Thank you!
HELP ME META
hello team instagram my account was disabled trust me you made a mistake I do nothing that gone your instgram community guidelines @r4tsh_104 this is my username I have very important files in it please recover my account as i said not any mistake ...
Change First and Last Name (Real Name) displayed in Oculus Quest 2
I have entered an incorrect First and Last Name on my Oculus account that is visible in my Quest 2How can I change this?Note this is NOT my Username, that is very obvious how to change. I want to change only my First Name and Last Name
pc link or air link not working
i have the oculus 3 since last Christmas. still in the box . work as a standing alone device . but after ai start meta quest link . and see on the quest3 vr screen . mc pc . i click on launch . the meta logo appear . in the VR screen . and 3 dots fla...
Meta Warranty Plus for quest 3
I was hoping to buy Meta Warranty Plus for my Quest 3 that I purchased on newegg last year, but it says my headset is ineligible. My limited warranty ended last month so Im not sure if I even can buy it now.
I need help!
Hello I need help! I let my little sister play on my vr for a while because I didn’t play it as much and my account got suspended. I didn’t know about it and I didn’t know that the way to get a referral or to ask to get it unsuspended was sent throug...
My Quest3 device cannot read room information
I developed an APP using Unity. When running on Quest3, it cannot read room data and prompts "Although the app has com.oculus.permission.USE_SCENE permission, loading the Scene definition yielded no result. Typically, this means the user has not capt...
When i updated to v71 some games just crash out of nowhere
Ive been trying to make a minecraft server with my friends usimg questcraft cus my pc broke and thats my only option, it worked before but now every time i try to type in a server ip or go in the radial menu it crashes, and thats not the only game th...
Resolved! can't use Oculus Go after Meta Account change
Hi,Meta forced me to update my Oculus account to a Meta account. After I did this, my Oculus didn't start beyond the repeating three dots... I tried everything, but nothing worked.Finally I decided to factory reset the headset, removed the device in ...
Resolved! I see Smudges inside the Quest 3 lenses
I don't know why but I have had 2 new units to, both quest 3s, the first one I dropped once, the second one I have not. It is more noticeable in brighter environments like with a light backround and black screen. It doesn't really seem to get worse i...
Help
When I access any world, I have to manually unmute everyone in the world to hear them , can someone help ?
Right quest 2 controller blinking SOS and is not pairing
I have tried doing factory reset, unpairing and repairing, resting the headset but it is still just stuck with the sos signal my quest has the latest software updates and the left controller still works fine please help if you can
Bluetooth Usage in the Meta Quest Vr Headset
Hello, I haven’t bought or ever used any of the Meta Quest VR headsets but I am planning on getting one this coming Christmas. I was hoping to get information on if the headset can be used entirely WITHOUT bluetooth and if there’s a certain models th...
Gifts not delivered
Hi,I bought two games as gifts on 2nd Decenber and they still haven't been delivered to the recipient. It is their birthday today so this is very disappointing!Thank youRay
Resolved! Oculus app will not install on different drive. Installer ask to make changes then does nothing.
I have attempted to install the Oculus app on both of my drives and it fails to install every time. I have used the steps outlined here: https://support.oculus.com/articles/getting-started/getting-started-with-rift/install-oculus-pc-app-different-dri...
