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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Link

everything is fine home but when I go and use the link service it looks ok but I see like a ghosted image in the background which totally degrades the experience besides I get a wavy thing on straight vertical lines

Controller turning on and off

My right controller keeps turning on and off everytime I try to play something, can someone help? I've unpaired and Paired it, took the battery out and put it back in after a while and it still does the on and off thing. someone please help!

Parental Controls

I'm not receiving requests from my teen to approve game purchases. Notification settings are on and I have logged off and back on to Oculus mobile App. Anyone have any ideas how to get this working? Thanks

Sweat killed my rift s

So I was playing a sweat inducing game (Blade and Socercy) and I'm pretty sure I short circuited the headset because I believe my sweat got into the display port on the headset. Is there anything I could do to try to save it or get a new one or am I ...

Occulus VR Headset Questions.

I am heard that an Occulus Quest can run software from a PC while connected through USB2, using the 'Desktop' Software, to and from the PC and the Occulus unit. 1) Can such a mode of operation communicate an interactive 3D world in its entirety, to a...


There needs to be an update for the Oculus version. The Steam version keeps getting updates, but the Oculus doesn't. The voting to kick feature and the continuous mic glitch is annoying as hell. 4 votes to kick someone and 2 against works, but 5 vote...

Link cable & air link issues

I’ve been using air link with my new laptop & it’s been fine for the past few days but I’ve also been using the cable with little joy it keeps restarting games every few mins so I rarely use it.My issue is neither the air link or cable will work now ...

Screen snowed then headset shut off

We just received our oculus quest 2 today. The set up went great but then the screen snowed the oculus shut off and won’t turn on when plugged in the power light won’t come on either. Please help

Oculus Audio Device doesnt work on my pc.

I have a runmus brand headset that works well on my computer, on my pc they showed up as a normal audio device in my audio manager on my pc. However, when I connected them to my oculus quest 2, they no longer work as a headset. They now show up as Oc...

Audio cuts off after 10 or so minutes

So recently I have been trying to play a multiplayer game on my oculus quest 2, I can hear everyone in game just fine, but after 10 or so minutes all player audio just stops, I can hear the game audio perfectly fine it’s just the players that I can’t...

Forgot pin

Have requested a PIN reset multiple times from my desktop and have yet to receive the reset email. I have checked my spam folders.

quill view flicker

This is how the image looks wrong and repeats when using Quill. Not only the brush but also all the panels I see leave traces on the image. Has anyone experienced this and can help?


Pin code

Hello Oculus. My name is Thomas and i want to change my email from to Tomas.nordin@harnosand.seWhere and how do i do this? I can’t buy anything with my new glasses. Thomas Nordin

Swapping admins

I have an oculus quest and have multiple accounts. On the admin/owner account we have some games but on that account we forgot the PIN. We then made another account to buy other games on. Now I have made an account for myself hoping to have all the g...

Only 1 lens on

Only my right lens is turning on help!!!!!! We have tried blocking the sensor between both eyes, restarting but still my left lens isn’t turning on! It’s not damaged in any way that I can see!

Resolved! Oculus wuest 2

I am a rift S user and I have purchased two oculus quest 2 headsets to play multiplayer. How can I play already purchased oculus and steam games on both headsets on multiplayer? Should I buy one or two link cables to do this?

Quest 2 wont connect to PC

Ive had this issue for months and have tried everything under the sun to try and fix it and it has made my blood boil hotter than the sun so anyone who can help solve this is a legend. Ok anyway, so basically the issue i am having is the quest pairs ...

Resolved! Referral credit

I referred 2 friends to buy a Quest 2, they both accepted and even affirmed getting their credit, yet mine doesn't show up...

Esuzo by Level 3
  • 12 replies
  • 1 kudos

oculus link

So I buyed a link cable and in the beginning everything was fine until I started messing with the oculusDebugTool.exe. Now my games are stuttering and its unplayable.

My Oculus Rift S has stopped working

For the past month or so my oculus rift s has slowly decayed in quality. now every time I launch an application, it works fine for about 1-4 minutes before freezing my entire computer, shutting down and giving me a message that my DisplayPort has dis...

Broken Controller

Dear Oculus, My controllers have been perfect since I bought the Quest 1 but today I was about to play and found my left controller ring broken down the center. I have seen a lot of posts talking about the same problem. Lots of people have had their ...

Hindmed by Level 2
  • 1 replies
  • 0 kudos

cant connect phone to quest 2 no matter what i do

ive tried EVERYTHING to factorying resetting my quest 2 all the way to trying 3 diffrent devices its always stuck on "Cannot connect to headset" even tho I DID EVERYTHING it said on the trouble shoot i even tried my wifi router completly

Facial Interface

I bought one of those silicone covers for my Quest 2 to protect the foam. Ever since i took out the facial interface to put it on, it now keeps popping out at the slightest touch. I checked the small "ledges" but none of them look like they broke off...

Papragu by Level 3
  • 6 replies
  • 1 kudos

Facial Interface Not Clicking In

I had just bought an elite strap and when I try to put the interface back on it wont snap into the bottom slots.It came out easy enough, but getting it back in is proving to be a challenge.It doesn't look like anything broke off of it.They appear to ...

Quest 2 on but not displaying

So basically, I was using my quest and the display stops working. My quest was running and I could still hear things but everything was black, not even black like it was on, but it was pure black like it was off. I held down the power button for arou...

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