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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
"Error performing query" - upon trying to buy a game in either app or on website
For a couple of days I have been trying to buy a couple of games for Quest, but every time I hit the buy button, I just get an "error performing query" message. This happens both in the Meta/Oculus Android app, and on the website, on either phone or ...
Rift-s No internet connection
Rift-s shows no internet connection on almost all tabs. Computer has internet connection, Rift-S is seen by computer, I have removed and re-installed the Rift-s software, same problem.
Resolved! Crackling audio in Rift S
I updated my mobo: MSI tomahawk B550 and my CPU: 5600x after that, the audio sounds like crackling/popping. Everything else works fine. Any ideas? Ive changed all usb seats, reinstalled oculus etc. nothing works
My facebook account email was changed by someone
6 months ago my mail was changed by someone i dont know and i cant return it back because when i open the recover link say link expired and cant openhope you can help me sir
5-digit code not appearing when i look in headset
So basically, i have been using my oculus air link, and while using it it was very laggy. So i found a solution on google and went on my oculus app to put my device on 90hz, but when i go on the oculus app, it says my headset isnt paired, so when i p...
Can't use airlink due to quest 2 saying "missing requirments"
Whenever I attempt to use airlink with my PC (that meets requirements for VR), it gives the message "missing requirements" and is stuck on the loading screen with the three dots, my PC is connected over internet to my quest, clicking on troubleshoot ...
Locked out of old email account connected to meta
Hi there, I got locked out of my old yahoo account which is what I started meta with, my son put in the wrong birthday and now we're stuck. It won't even allow me to allow him to play his games, please help, we have till the 12th to fix it before I h...
Hacker still attached to accounts
A few months ago I had several attempted log-ins to my Facebook and Instagram accounts. Luckily it didn't work and I added more security and stopped it.Today I've logged in and checked my Meta accounts and I've noticed that there is a Meta account at...
Quest 3, lost tracking.
Hi, so ive been playing thrill of the fight 2 almost daily. It appears as though overnight something happened to my quest 3. All of the sudden it completely stopped tracking. I turn it on, the quest shows me a jungle and makes quest noises, then the ...
Meta Quest 3 Lenses
I have been using my quest 3 for quite a while now, and I’ve come to realize after a few months of sharing my headset with my brother, the lenses have been scratched up to oblivion due to him not knowing that he cannot tighten the headset as much as ...
Oculus cant log in
I'm logged in with this website and on the meta linked to my Facebook There is a screen password 8 digit.cant get past it please help
Facebook hacked
My facebook has been hacked as with thousands of other meta users. I can't login to my quest 3 now or access any games I've purchased. How do i fix this issue?
adding a new acc
i lost my oculus in 2022 i found it ghis morning its 2024 and i dont have access to my meta acc from 2022 so i made a new one with a new email and i did all that but now it says i have to make a horizon acc and i did and then i go back and its the po...
HELP about VR Productivity setup on Quest 3 + Linux
Hi, I'm looking to get into VR mainly for productivity/work. I'd like to replace my laptop screen + monitor with virtual monitors.As I work as a Software Engineer, I am running Linux as my main OS. I've tried gathering some info and from what I know ...
Main Quest not achievable, Why is it still available to do??! Cannot get item for it due to broken
The Party Up Quest is still broken, it requires using the Party Up Gesture to get the Quest item, this is a Main Horizon Quest and it appears that until you complete this Quest you cannot complete any other Main Quests and you cannot obtain the item ...
"You may not be old enough for a meta account" on main menu
Hello, I need help, long story short I can't get access to the main menu on the meta quest 2. All it say on the headset is " you may not be old enough for a meta account " and enter a 8 digit code. I stayed up for 3 hours last night trying to fix it....
meta quest link app downloads but cant install
i tried to download the quest link app and while the download goes fine the install is the issue it always comes up with an error message the says sorry cant install please restart computer or contact support any ideas or tips ... my drivers are all ...
I cannot get the quest+ free subscription
Hi there, I just bought a Quest 3 from a local provider based in New Zealand. I can redeem the Batman game but I cannot find any places where I can get the quest+ free trial subscription. Could you please help? Thanks,Xiaodi
Placed order and no confirmation
I have placed an order but haven’t received confirmation but payment has been taken from my bank I can’t find a customer service for meta and have tried emailing but not heard anything back
Help please! SteamVR Related Issue
Ok I am at my witts end here. I bought my quest 3 in August and it is full of problems.One is steamvr is an extremely laggy piece of garbage, I think that part might be my internet but I have no idea.Second and weirdest, mostly because no one I've as...
Hide hands/controllers while viewing videos
Hello!Is there some way to hide the controllers or hands while watching videos with the oculus browser?If I turn on hand tracking I can hide the controllers but it still estimates my hands on the screen. If I try to hide the controllers it randomly p...
I can't log in to the meta account
When logging in, two-factor authentication is checked, and when I request an SMS to my phone, I get the error "you requested the code too many times, try later" and so on for several days. I have purchases on my Apple account, I would like to continu...
Can' add another profile to my brand new Quest 3
Better to open my own issue: As I just received my Quest 3 last week I was the only user. I'm trying now to add a profil for one of my child. He created a Meta account using his Instagram account so we were prepared. In the Quest 3, after going throu...
Rift S controller problem: walking backward when i lightly touch the analog stick
My Rift S controller was fine a week ago when i played multiple games like skyrim VR and Pavlov, then i didn't play it for 6 days until today. when i launch the game and tried moving, i noticed right away whenever i touch my left controller thumb sti...
Quest 2 Grey Screen
On booting the Oculus Quest 2, the logo appears, and the goes to grey screen - only audio but no visuals. Tried everything, hard reset, normal reset, factory reset. Also tried connecting to PC, to no avail as can't change settings in Quest (can't see...
Issues with adding additional profile to quest 3s
I’m Trying to add a third profile for my second child but it won’t let me, after clicking on the email invite it takes me to the cookies page and when I click confirm it doesn’t do anything! It is really frustrating….
Air Link not reconnecting to headset after PC has resumed from sleep
I have my Quest 2 working with both Air Link and cable without issues. However, following a restart of my computer (from sleep) and reloading the Oculus software, my headset won't reconnect. Even if I delete the pairing on the PC, I can't recreate th...
Meta Quest Link don't open on pc
Hello, I am experiencing a persistent issue with the Oculus software on my laptop, which is equipped with an NVIDIA RTX 3060 Laptop GPU (fully compatible with Oculus). Below are the details of the problem and the steps I have already taken to resolve...
Meta Ignoring My Case for Weeks
On October 7th, I realized that I was unable to promote posts on my Instagram profile. I quickly discovered that my account had been linked to someone else’s business portfolio, and this group (including my account) was subjected to significant restr...
Please help me, my sister's account got hacked and none of the help options in Facebook Help work
Hi Everyone, My sister's facebook account got hacked over the weekend and now it has the Meta logo/ The hacker changed to his email and phone and she is not able to unlock it and not able to gain back her access. can you please help? Thank you!
