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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

uploading error

it says i can't upload my game cause it needs permission to record audio and i don't know how to keep the record audio and upload my game

I got locked out of my Q2

I forgot my security pattern and it wont let me reset it what do I do I don't wanna factory reset and lose my save data

Oculus Quest 2 stuttering in games.

Hello! Recently my games have started to stutter. When I'm in the Oculus Home or Virtual Desktop everything runs super smooth, but when I'm in SteamVR Home or when I launch a game, it stutters pretty bad. I've tried every fix I could find online, but...

Vexrak by Level 2
  • 0 replies
  • 0 kudos

Resolved! Quest 2 Controller Thumb Sensing

Hello! I've been having a weird issue with my controllers. The thumb sensing keeps sensing my thumb and keeping it on the controller virtually. I can't thumbs up with it at all due to that as it's constantly like that. This is mainly happening to my ...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Occulus app shows synced media but there's nothing there

Starting about two days ago, my synced media is not working.I see the images and video preview on screen but when I click to view or play them, it shows a wi-fi icon with an "!" on it and there's nothing to play. My older ones are working fine; it's ...

Oculus Link

Hello, Im having some problems with Oculus Link?When ever I pluged in Oculus Link to my pc the computer finds it and everything then I get this message.Any ida on what I should do? thank you very much. So this happens when I try to run Oculus Link, t...


Resolved! Quest 2 & WIFI

Hi,I haven't used my Quest for a few days but I had some time for gaming today. Suddenly the headset says that it's connected to our network but there is no internet connection. All other devices are connected and are currently online at home. Intern...

Annie.1 by Level 2
  • 2 replies
  • 0 kudos

Launch button is greyed out and won’t launch

Hello,I recently purchased an oculus quest two. I’m having trouble getting it to pair via Airlink. This is the first time I’ve tried to get my quest two to link with my PC. I have made sure that both air links were turned on and I have restarted both...

DAN5KI by Level 2
  • 11 replies
  • 1 kudos

Quest Link, Unable to connect using Link line

After the update, my questLink window changed its style. Oculus computer software seems to be stuck, showing the connection in the store, but it can't be connected in quest. The message is as follows: Searching for computers. I can't connect with the...

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Quest 2 keeps losing guardian

Since yesterday, my Quest 2 keeps crashing into "Guardian not found". It would even go there while I am redrawing guardian. I've tried restarting, and cleaning the cameras.I noticed that when I redraw guardian, it would always crash when I'm facing t...

Oculus account and games not loading

On the oculus itself, it wont load any games and or let me log into my account. My phone lets me do everything but not on the oculus. Everything online is not working as on the oculus it won’t even load. My app works perfectly fine. What do I do!!!!

two huge yellow dots

Hi - I hope someone can help me with this. I've had my oculus quest 2 for about 3 months and today suddenly two huge yellow dots have appeared near the centre of the screen. They're not sun damage because I haven't used it outdoors and keep it in the...

rixh66 by Level 2
  • 8 replies
  • 0 kudos

Resolved! GPU Compatibility

To cut the question short, for AMD GPU's are series past 6000 just not going to be supported from now on?Ill be attempting my first PC build and one of the main things that ive been stopping at is figuring out if a graphics card will work or not.On p...

Screen flickering when plugged in

Hi, my Oculus quest 2 has been sitting for a few months in the box completely protected, it has never been dropped or damaged. I recently went to turn it on and nothing happened, so I than went to plug it in and the side indicator light didn’t turn o...

Finish logging into Facebook to use social features on oculus

Help me! I’ve been stressing for over 2 days. When I go into the friends thing in my oculus it tells me to log into my Facebook so when u do I type my username and password then I click on confirm and everything seems to be going well until somethin...

athxba by Level 2
  • 1 replies
  • 0 kudos

(Link Q2) Audio crackles and stutters ONLY when on

The title explains itself. This problem only popped up recently, and it only starts crackling and stuttering when the little proximity sensor on the headset is activated, waking up the headset. I've tried alot of solutions but none of them work. Any ...

s0aly by Level 2
  • 1 replies
  • 0 kudos


I have recently changed my username to x3cA and it hasn’t changed to that username on my oculus. Is there a wait time for the name to verify and if there is how long is the wait time estimated to be?

x3cA by Level 2
  • 1 replies
  • 0 kudos

Thin vertical line on left side of right lens

 I just got my Oculus Quest 2 5 days ago and yesterday I noticed a thin vertical line on the left side of my right lens. It stays regardless of what app I am in and seems to be broken pixels. I haven't dropped or been rough at all with my Oculus so I...

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