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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 40826 Views
  • 102 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Hand Tracking option not working

I go to the hand tracking setting and try to turn it on, but then it send me to a message that just says “enable hand tracking” with nothing to confirm or anything like that, when I try to exit it shows that it didn’t even turn on, please help

Adding another account no 5 digit code

Trying to add another account which was successful. It’s the meta quest app I’m stuck on and pairing it to my app. But my accounts there and it finds the headset just doesn’t give me a code Inside the headset.

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BNE187 by Explorer
  • 489 Views
  • 3 replies
  • 1 kudos

Among us audio chat fault? Quest 2

Hi my daughter is currently playing the new Among us game on meta quest 2 that was released yesterday. The first time playing last night was amazing she loved it. but tonight when playing there’s no chat audio sound at all, iv allowed access to recor...

Connor87 by Honored Guest
  • 4464 Views
  • 5 replies
  • 0 kudos

Resolved! Impossible to login Oculus PC app

Hi,I have installed the Oculus app for Windows in order to use Quest Link with my Quest 3.However, when I click on open with a Meta account no web page open for me to be able to connect and It does not work with my Oculus account. The Help Center lin...

lost all my games i bought!

I factory reset my quest because it wouldn't pair to my phone or PC. after the factory reset it did in fact connect to my phone. but now all my games are gone! this jsut happen but yesterday i changed my name on facebook because of people trolling me...

pinv0 by Honored Guest
  • 272 Views
  • 2 replies
  • 0 kudos

Pass code

Can someone explain to me how in the space of my child taking the headset off grabbing food and going back to it, why and how it now needs a pass code we've never **bleep**ing set!!

Quest 2 Constantly Rebooting

No longer a fan of anything to do with Meta, and will begin ACTIVELY turning any person I talk to away from the Quest 2, Quest Pro, Quest 3, or any related products. My quest 2 is now an expensive paperweight. Sometime after system version 40 is when...

Asgard’s Wrath Bug Bes’s Horn

I knew to buy another horn from Bes, but when I got back the guard won't spawn, it's just black when I go through the black loading screen, after I'm right back at the spot again and the guard won't show up. I’ve tried reloading an old save. Is there...

bethanyjj by Honored Guest
  • 792 Views
  • 1 replies
  • 0 kudos

Mic problems. Pls help as soon as possible.

Okay so i have been having issues with my mic and tried almost everything, its on all quest apps and videos. But today when i went to play vr my mic suddenly worked but the second time today it didnt work. How is this possible and how to fix the prob...

missserr by Honored Guest
  • 514 Views
  • 5 replies
  • 0 kudos

My Quest is dead and will not charge

After a while my headset stopped charging, I have used multiple usb cables, cleaned the charging port, and used multiple different outlets. I even tried to go into USB Update mode but I could not get into it. My headset forever says that it isn't cha...

Resolved! Left controller light flickering and not connecting

So earlier today I was playing normally I haven’t hit anything with my left controller , Then it suddenly stops I looked at the controller and the lights keeps flickering and never stops. I tired doing solutions for this but now both of my controller...

Can't get past "push menu button on left controller"

I get the Horizon world welcome screen and voice keeps saying "push menu button on left hand controller". Nothing happens when I do and the message keeps repeating. I have to restart Meta Quest 2 in order to get back to VR. Help!

EpicCool by Honored Guest
  • 1106 Views
  • 1 replies
  • 0 kudos

Can't run older games

I can not get to load and run the following games: Obduction, Call of the Star Seed, Heart of the Ember stone, Robinson The Journey, Heart of the Ember Stone Gallery, Exing, the Land Beyond. I'm tried using the correct USB Cable and wireless. Reset t...

MRoe1 by Honored Guest
  • 957 Views
  • 9 replies
  • 0 kudos

Meta Remote Desktop app login loop on Windows 11

Hello all,I'm trying to use workrooms/remote desktop from my new quest 3 to connect to my windows 11 x64 PC, but the destkop app keeps asking me for login every 10 seconds. The PC itself seems to be recognized from the Quest device (at least it shows...

Does Meta have a ticket system for support?

I couldn't help but notice that when I send a support question, it's just a web form... which typically goes nowhere and isn't responded to.In this forum, I see that Meta wants users to send PM's to them through the forum software.I have worked at ma...

carlman3 by Explorer
  • 2437 Views
  • 8 replies
  • 0 kudos

Resolved! Disable camera snap on Quest 3

So much as the title says. How do I disable the really annoying 45° horizontal camera snap when playing a game? Currently playing Asgard’s Wrath II and considering the whole point of VR is to be immersive, I really can’t understand why they’ve chosen...

Meta quest 3 edge flickering question

The Quest 3 is my first VR device and my copy has alot of edge flickering going on and kind of blurred background graphics, its hard to describe. So there are two problems i noticed and i dont know if that is normal or not because i am a VR beginner....

Adding child account to mine

I am trying to add my kids account to mine to supervise him. Every time I send the link nothing happens and now his account is under appeal and possible going to be deleted. I'm trying to avoid this but the fact I can't call anyone is beyond frustrat...

Madladd79 by Honored Guest
  • 289 Views
  • 2 replies
  • 0 kudos

General Question

Um, Hi Hey Hello, I Was Curious About What Would Be The Recommended Process To Go Through To See About What To Do If My Quest 2 Was Stolen, And Somehow Forgot To Purchase The Insurance Package On It, And Wanted To Know About What To Do Ensuring That ...

Resolved! Kein WLAN mehr No connection with WLAN

Hello guys, I have the following problem with my Quest 3:They - the glasses - no longer recognize my router / WLAN. There are also no other routers nearby (there are at least 15 around me). But since all other devices have access to the Internet, it'...

Resolved! Quest 3 Controllers Disconnecting in First Asgard's Wrath

Hey there, I'm wondering if anyone has had a problem with Quest 3 controllers disconnecting whenever you go to the menu in the first Asgard's Wrath using Air Link. Every time I go to the menu with the inventory, quest log, codex, etc., occasionally a...

Meta quest 2 doesn't turn on, reboot doesn't work

My meta quest 2 stopped working since i Tried to connect it with my pc through usb-c cable, now when I try to turn it on bothing happens, The reboot system doesn't work(holding power and volume buttons). When plugged to charge I can see for a few sec...

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Quest Link Crashing Issues

Hey, I have been searching forums for a good while now and I got the quest 3 yesterday and since yesterday I have been trying to get my link to not crash when using PCVR. I always check Oculus app and tells me "General device error" I can easily fix ...

Meta quest referral

Need help brought a meta quest 2 referred a friend been ages stuck halfway blue line says accepted but no credit been like this 2 months will not move any help would be fantastic

Resolved! Can not log in oculus acct on pc

I downloaded oculus app to pc, but unable to log in to my oculus acct with Facebook acct. it states error, wrong password or e mail. I’ve tried uninstalling and reinstalling and still will not allow log in.

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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