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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Returned headset and never received my refund

I bought an oculus quest headset for my son for a Xmas gift for 2023. When it arrived, we experienced significant issues with setting up a child account.After numerous attempts to resolve my issues. I requested to return and get a refund for the head...

FEJ1000 by Explorer
  • 305 Views
  • 2 replies
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Controllers disconnecting and reconnecting all the time

I use the oculus/meta quest 2My left controller keeps on randomly disconnecting and then reconnecting for a few seconds. It makes it impossible to play games in vr. I've tried:new batteriesresetting controller by taking out the battery for 30 minutes...

Screen recording laggy

When I screen record on the quest 2 my oculus is really glitchy. When I press record, then move my head around my screen is laggy and feels like it's not following my head at all. I think it happened because I toggled the advanced camera settings on ...

Issue with Amazon Music

Amazon music works completely fine until I get a notification. Upon receiving a notification while playing a game Amazon music quiets down for a second so I can hear the notification, but it doesn't return the volume to normal, leaving the music stuc...

Stuck in Arkham Shadow

Hello! I recently bought Arkham Shadow and have been loving it, but as soon as I got to blackgate, I couldn’t progress. I’m around 18% into the game according to my save and am stuck in the cell. I’ve looked up guides, but I still cant interact with ...

magic2005 by Honored Guest
  • 484 Views
  • 0 replies
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Quest 3 Elite Strap with Battery issues

I would like to buy the Q3 Elite strap with battery however I red its having a lot of issues. Meta retired the strap from the market until dec 2023 and now it is back on sales on Meta store only. Not Amazon, or other stores... (why ? it is a sign of ...

instgram account got hacked

My sister's instagram account got hacked and luckily i managed to recover it , however , the hacker still has access to the account through linking the account to meta horizon account , and i can't unlink it because when i try to it need to get his c...

Screenshot 2024-11-30 225154.png Screenshot 2024-11-30 225213.png

My oculus quest 2 won’t get past the meta logo screen

I’ve been stuck on this meta logo screen for about two days and i can’t seem to figure out why it hasn’t changed. i’ve tried to factory reset, i’ve tried to boot it, i’ve tried to do just about all that i can but it wasn’t changed. is there something...

KaiS2008 by Honored Guest
  • 328 Views
  • 3 replies
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Quest 2 lagging

Hello, I have. Quest 2 250gbi stoped playing the game for a while but always makes sure it was up to date. I wanted to play again and notice that on every games it lags pretty bad I can’t walk with out the character stoping every 3 sec, and when I tu...

Can’t find and add friend

So when I try to add my friend and I look his username up, his account doesn’t even come up, and when my friend looks me up he can’t follow my account. I tried having me send me his account link to open on the app and when I did that, I couldn’t even...

FosterSky by Honored Guest
  • 165 Views
  • 0 replies
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Headset Code Invalid

codes wont work for my oculus, it says enter 8 digit code, however, 8 digit code when entered, says the code is invalid and to try again later.

Can't pair Quest 2 with iphone 12 pro

I can't pair my phone with quest for some reason. I tryed pairing and when phone found the headset it ast for code on vr screen but it doesn't show up. I can't factory resert becasue I alredy have a used it for more then 5 months and I have data on i...

timur4923 by Honored Guest
  • 213 Views
  • 2 replies
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Stuck on Install Queued

Hi, im trying to install a new game from the app on my phone and it doesn't progress from Install Queued.I have space left on my quest.How can I fix this?

miamoo12 by Honored Guest
  • 303 Views
  • 1 replies
  • 0 kudos

Setup

Hello,I have purchased two meta quest 3 vr headsets for my daughters for Christmas, I want to set them up before Christmas day. My daughters are aged 10 and 13 therfore I want to keep them safe and not setup Facebook accounts! What's the best way to ...

Bjets1982 by Honored Guest
  • 216 Views
  • 1 replies
  • 0 kudos

reboot

when i open cx file explorer or just randomly my vr does the thing where when you turn on your vr after it dies but it isnt dead and im trying to play an unknown source game

Meta Account Linked Under an Email That Is NOT Mine!

So here’s the situation: my Facebook account got compromised at the end of March. I took the necessary steps and managed to recover it. But here’s the kicker: I just realized my Meta account is still tied to the hacker's email address. Now, every tim...

Wotipka by Honored Guest
  • 2872 Views
  • 9 replies
  • 0 kudos

V71: haptics are messed up on quest link

i use quest link to play beat saber, after i updated to v71 quest link has messed up haptics: it rumbles when it's not supposed to, it doesn't rumble when it's supposed to, it rumbles too much sometimes, and sometimes it rumbles longer than it's supp...

perte de compte

bonjour j ai voulu rentrer dans mon compte que je nutilisais plus depuis 2 ans .il mont demander mes infos que j ai rentrer mais plus aucun jeux que j avais acheter comment recuperer mes jeux merci

goglu007 by Honored Guest
  • 760 Views
  • 1 replies
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Spent 2 hours trying to fix a game

And now cannot get a refund on it!I bought A Township Tale for my son because it looked like a cool game. He kept having issues and couldn't progress in the game. I tried to help him, each time he tries to complete a mission the game has to be restar...

Freak2002 by Honored Guest
  • 130 Views
  • 0 replies
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Black Friday Sale is only for selected customers?

I have just come off chat support and am angry to learn that the Black Friday sale is available to "randomly selected customers" and is not available to me. This despite the sale being advertised on https://www.meta.com/gb/quest/gaming/ .Also, I am t...

thepeted by Honored Guest
  • 224 Views
  • 0 replies
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Resolved! Store and Horizon Feed images not loading

hey there - updated to v59 and it looks like the Store images and the Horizon Feed images are not loading. i do get the layout and the titles but no images and no video images (i think the sound is playing though). i might have thought this was a ban...

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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