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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 74 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Games not downloading

My games won’t download if they are over on gig and I have a quest 3 i have factory reset it and it didn’t work.

my volume buttons are not working

I have a quest two in one day when I was playing it I went to go change the volume and the volume ones are stuck and once they got stuck, my mic isn’t working either and I factory reset it multiple times and I don’t know how to fix it

Population one not working

Hi, I just bought a quest 3 after owning a quest 2 for a bit. I redownloaded my old games and I hopped on pop one and it won’t allow me to play. It takes forever to get me to the main menu, then it won’t search for a game and it won’t load my charact...

NiMbUrT18 by Honored Guest
  • 2 replies
  • 0 kudos

Lost email- need help wit account update

I have lost my original account that I made when I first got an oculus. The account details where lost when my sons tablet was stolen. I have purchased a few games but have no way to use them. Need help

Family sharing and payment control

Santa gave my two youngest their own Quest 2. Obviously Santa was trying to avoid WWIII between them trying to share a single unit. In setting up their accounts, it was trying to get me to give up credit card information for them to make direct purch...

Warvet3 by Explorer
  • 14 replies
  • 2 kudos

Resolved! Divine Reach in Asgards Wrath 2

I have tried to active divine reach for 2 days to no avail. I press both the L1 and R1 buttons together, one at a time, L2 and R2 together and one at a time, to no avail. I tried looking for anything in my inventory and belt. I've quit and restarted ...

Meeksz by Honored Guest
  • 1 replies
  • 0 kudos

Unable to login with my account

Hi there,I havent used my Q2 for around a year and when i started it up it asked me for a code, which i did imput. but i still couldnt use it. i thought a factory reset would help, which it didnt. now when i login i cant see any of my past games that...

Resolved! Asgard's Wrath 2 having stutter and fps drop on Quest3

Im sure some of us are aware of this issue as its evident on youtube videos some people are having this stutter making the game unenjoyable. I also see some people running it very smooth. I just want to report to Sanzaru and see if there's a patch th...

Does support read your issue's?? about returns

Since the 2Jan i have been attempting to return my quest 3 for replacment, i have a RMA, and return the label, the waybill number does not work on DHL systems.I have told meta what dhl have said and also what DHL have said to sort the issue, but meta...

Resolved! Error install Ocules PCVR

Today I tried to reinstall the Oculus PCVR since it had a small operating problem, without it being repaired. I tried to install it again but always with the same installation error, I have tried everything by deleting temporary files like everything...

Matrixx98 by Honored Guest
  • 1 replies
  • 0 kudos

boot loop

I am put into a boot loop it charges to 7 percent and that's all the farther it will go I can get it to the USB menu as soon as I let off of the negative volume it immediately goes off of the USB menu and goes straight back to the bootloop I cannot g...

Resolved! Shared account with 2 headset

Ive purchased Meta Quest 3, im going to give my grandson my oculus 2 with games and logged in on my user name. Most were games he wanted anyway. would it be possible to play games with him, i.e onward or gorilla tag. So we are gonna share the games i...

leonjelo by Honored Guest
  • 4 replies
  • 0 kudos

Games not supported on Quest(1).

I was looking forward to the Moss book2 and was very disappointed that it is only supported on Quest 2, as is indeed, as is Red Matter part 2. Is there going to be versions that can be played on Quest?

Jandpo by Honored Guest
  • 4 replies
  • 0 kudos

Resolved! Oculus crashes/freezes brand computer regularly

Hi,first of, pretty convoluted to get Oculus support for this. No direct contact, VR-fora well hidden and pushing 'Start Conversation' didn't give me any opportunity to create a post, it just send me to different pages everytime. So a bit of a wonder...

Real VR Fishing Orientation Bug

I've been playing this title for a few hours and it's been great until this bug popped up. Whenever I log into the game, move/teleport, or go to a fishing map, my orientation changes so that it looks like I turned to my left. In the cabin I can still...

TonyM71 by Honored Guest
  • 3 replies
  • 0 kudos

Help with game

While playing the game Onward it always shows me not standing up straight. How do I fix this problem.

patton13 by Honored Guest
  • 2 replies
  • 0 kudos

Accounts on my Quest 3

I have 2 user accounts on my Quest 3. I would like to know how to make it so that as soon as I turn on the device it asks me which account I want to log in with.

Need help with PIN reset

Tried to set up meta quest 2 for my son. Set a pin and it didn't take. Now he can't buy any games in his card. It wants a pin. Tried looking it up and there isn't anything like it says on here about resetting the pin. I did a request and haven't rece...

Passthrough Quality

Hello! I have a question, I just bought the quest 3. When I activate mixed reality, the camera that captures the outside does not look good, it is difficult for me to focus and read things. That is normal? Does it have to look clear, with a good imag...

MVS02 by Honored Guest
  • 3 replies
  • 0 kudos

Where is the 5 digit code in meta quest 3??

I already have an associated account in the quest3. I'm trying to associate a second account in the quest3, but on the app it asks me for a 5-digit code, while on the quest3 I have an 8-digit code and numbers. If I enter them and continue it asks me ...

Headset startup has Grey Display then Black Screen

The meta Quest 2 starts up with the oculus symbol, the 3 dots and then all is grey. It turns to a black screen after a few seconds. I have done a factory reset but still the same. My handcontrollers do not connect and on power off I have to hold the ...

Phishing scam or legit?

I got this email, after looking at similar ones it looks real, same kind of email address and everything, I just haven't found anything about meta specifically working with that company so just wanted to know if this is a phishing scam. Thanks:P  

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MarsLeft by Honored Guest
  • 1 replies
  • 0 kudos

5 digit paring code is bugged

I don't want to sound rude as I know it's not support's fault, but I've had enough with Meta's faulty software. I chose to get a Quest 2 and added multiple accessories for comfort, plus the link cable instead on spending well over £1000 for a Valve I...

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age restriction -> account suspension

I have been constantly receiving emails about sharing my headset and account with a person under 13 years old, I can't appeal this by showing identification since I'm 15, I don't have marriage certificate or driver's license etc.. and for some ridicu...

jjs.247 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Lost access to Meta account due to an old phone number

I no longer have access to my Meta account because I created it with an old phone number that I no longer have access to. I need to get back into it because I will likely buy a Quest 3, and I would need to be logged into my meta account to set it up.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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