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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Bought a 3s that was supposed to come with batman
I just bought a 3s and it said it came with Batman Arkam shadow but it only says purchase and don't allow me to download game without paying
metasupport dont want to help recovering account
lock out of my account for days now and metasupport is useless at fixing issues useless even i already prove that its my account This has got to be the worse customer service I’ve ever experienced.
Card Payment
I have been having a persistent issue for the past 5 days with trying to buy games on the quest store. I try to buy a game and every time, it says there is an issue with receiving my payment. I was somehow able to buy one game during this time, and t...
Games lost from meta quest+ subscription
Hey everyone, I’m familiar with the fact that if you don’t claim the games on meta quest + then at the end of the month they disappear, so what happened was I claimed Green Hell VR played it and really enjoyed it, some time later it just said Expired...
Oculus Quest 2 isn’t loading things like feeds, store, etc. But I can play games just not online?
I’ve been having this issue for a while and google isn’t really helping me. My Quest won’t load things like the store, friends, horizon feed, and even won’t load my profile. They only load until after about 10-15 minutes later and if i scroll down to...
Friend can buy games for cheaper?
Me and my friend live relatively close in the UK, which completely throws the region problem out the way.The other day my friend tried to gift me "Thrill Of The Fight" which costed around £5.99. However, for me it costed £7.99?Just a few minutes from...
unable to pair the right controller - firmware is being updated is showing in the phone app for long
since battery is dead, the controller is not recognized when added new battery.so went into re pair. i am able to remove the paired controller in the settings and re paired it. but once repaired controller1. solid light is there for some seconds and ...
Cant Login with email
I set up an account with my email to create an account on the phone app, but i cant use the same email to log in on the pc.when i try to login with this email it goes to login with facebook, asks for an email, and then says the email is already in us...
Evidently Hacked Meta Account
Hello, Weeks ago, on my Meta account, I started receiving emails saying to verify my age or I'd loose access on Dec 12th. I've tried multiple times over these last 3-4 weeks, I'll admit clicking on a link in the email, and also after logging into Met...
Refunds
“Refund not approved” i haven’t seen it say that before, that just means it hasn’t gone through yet right? Im just checking
PTC v72 quest 3s
I have recently updated my quest 3s to version 72 and have noticed problems with booting up. the screen will turn on and of 2 times after the meta horizon os logo. i have factory reset the headset and updated it with my laptop connected and have the ...
"Sorry we couldn't install game" Meta Quest Link PC app
Hello together,trying to download Behemoth on my PC to play it as the PCVR version but when the download finishes it always gives me an error "Sorry we couldn't install Behemoth. Please contact Meta Quest Support...".I got it installed a few days ago...
referall link not workin
hi i am trying to acept my referal link thing but it not working
WiFi constantly disconnects
My Quest 3 worked perfectly for the last year. I just moved and now my Quest 3 is constantly disconnecting from my new WiFi network every few seconds. My Quest 3 can connect to a hotspot on my phone, so the headset is not damaged. And my WiFi works p...
microphone mirroring
Microphone not cast in mirroring. Here is my problem I want to stream and therefore to put the mirroring on the meta developer cast (with therefore sound of the game microphone and video), the problem is that no microphone sound comes out, the sound ...
Disabled Instagram account
I hope this message finds you well,I am writing to formally request the reactivation of my account which was disabled recently.my username is (allbout_mo.lly) and my registered email is (maureentaitum@gmail.com). I understand that Instagram has commu...
Disabled Instagram account
Hi Instagram team,I hope this message finds you well,my Instagram account was disabled recently and I think it happened by mistake, please fix my problem as soon as possible,my username is (allbout_mo.lly( My registered email is maureentaitum@gmail.c...
Meta failed a replacement promise!
Here is the warning to anyone considering buying anything from Meta. we experienced a very common problem of Quest2 Controller experiencing drift, Upon searching on Meta’s website I found that they are offering a paid replacement for parts out of war...
I'm sorry, we cannot install Contractors Showdown
My device is PC link, Oculus Rift S, it says in the game support list that this game is supported, why can't I install it??I'm sorry, we cannot install Contractors Showdownhttps://www.meta.com/zh-cn/experiences/pcvr/contractors-showdown/6177535518960...
YouTube not working with Quest 3
Over the past week I have noticed that if I am signed into my YouTube Premium account, I get an error when watching videos on my Quest 3 “Content not available”. This happens on every video I click on.If I sign out of my account, all videos play with...
Meta Quest PC App is not connecting/finding VR headset
Hello! I really need help; I have been trying to connect my VR headset (Oculus Quest 2) to my pc through the Meta Quest Link pc App. It used to easily connect to my pc and I used to be able to play games such as VRChat or Phasmophobia. However, it is...
USB Update Mode
I just bought my Quest 3s and it is stuck on "USB Update Mode" and what ever I click it doesn't do anything. What do I do?
Game app refund not working
This support set up is super frustrating! As big as meta is and having some of the smartest people on the planet. You guys could really come up with something better and easier. With that said, I am not in possession of my quest 3. Apparently in Dece...
Facebook Login Help
I know this platform isn't for Facebook support. However, the canned responses in the help center do not help me, and there's no option to email or ask anyone else on the planet I have yet to find. It feels like being caught in a mobius loop.I locked...
Resolved! Locate stolen oculus quest2
Is there a way I can track the location of my stolen oculus quest 2 with the serial number?
Oculus Rift CV1 - No HDMI Connection
For 5 days I've been trying to get this Oculus Rift CV1 headset HDMI to work with no availI've struggled with the steps and recommendations from Oculus Support but still no luck with their help and other places online. Its been a hassle and a pain to...
This keeps happening
I keep having my controllers disconnecting and not allowing me to re connect them, the Wi-Fi is connected to both but it won’t show that it is, I need help.
Resolved! Quest pro controllers not pairing.
Just got the quest pro and everything worked fine for a few days but the subbenly the controllers stopped working. I have unpaired the controllers from my phone in the meta app and the have also factory reset my headset . I'm sure everything is fully...
Wont start tried reset factory settings and then boot nothing works anymore on my quest 2.
Wont start tried reset factory settings and then boot nothing works anymore on my quest 2.I've used this quest 2 4-6 times for a total about 6 hours.its 4-5 years old and finally i had space to play and my wife wanted to get into it.all it does atm i...
my games won’t show up on meta quest link
my games don’t show up on meta quest link for pc and i need help
