Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38594 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

BSOD OVRServiceLauncher

Hello -- I am experiencing BSOD events while connected to airlink and running MS Flight Simulator 2020. In the application events I see this error below. I have just DL's the Oculus software again, and selected repair to be pre-emptive. Please advise...

Worst support I've ever experienced.

I am honestly surprised by the lack of support on the Oculus Products. Long story short.Right controller suddenly died. > Created a ticket (5075396) > waited for response.I keep on getting emails that my ticket has been updated, but the email is empt...

Trools by Level 3
  • 532 Views
  • 10 replies
  • 1 kudos

Black Screen with 3 dots and sensor can't track headset

Recently I've had an issue with my Oculus where I get a black screen with 3 dots it was working fine a week before but all of a sudden this happenedPC Specs:AMD Ryzen 5 2600 Six-Core Processor 3.40 GHzRadeon RX 560016 GB DDR4 2666 MHZ RAM (2x8 GB)win...

Oculus can't reach the server

I am at a total loss. I have checked all the other threads with the same issue and none seem to work. My son is trying to use the "virtual desktop" on the oculus and pair it to his PC. It works on an old windows laptop that barely runs(as a test mach...

Resolved! Which driver for NVIDIA GeForce GTX 1660 Ti ?

Hello Community,Since V29, Oculus Link with Quest 2 doesn't work anymore. For those who doesn't have any issue with Oculus Link and who have a laptop with Nvidia GTX 1660 Ti video card, could you give me the driver version installed. I have installed...

r-lupus by Level 3
  • 2636 Views
  • 5 replies
  • 0 kudos

HDSLVC2 Error Code

It happened about 2 days ago, and I haven't been able to fix it. Before it happened, the headset was just straight up kicking me out of apps. At the time, I thought it was a simple issue, so I just decided to restart my headset. When I turned it back...

My quest 2 is completely unresponsive

My quest 2 is completely unresponsive. The charging light glows red but even after I tried to charged it for about 5 hours. I tried manually rebooting it but that didn't do anything either. Any help would be appreciated.

Catin_ by Level 2
  • 131 Views
  • 1 replies
  • 0 kudos

Oculus link controllers not connecting

Ok, so I just got my pc, and I’m currently using a random usb c cable to connect my headset. My headset is connected fine, but the controllers aren’t connecting to my pc. They work in my headset but they don’t work in the pc and because of that, I ca...

Friends gone

I added a friend on oculus yesterday and when I came back the next day it said I had 0 friends. I’m not sure if it has something to do with me having to set my boundary and set my floor level everytime I enter Vr . Someone help

Minsyy by Level 2
  • 231 Views
  • 1 replies
  • 0 kudos

purchased OCULUS games is not accessible on Account

My Son bought an OCULUS VR headset when he was 12, and found out that the only way that he could use it was by adding it to an facebook account, now Facebook has logged his account and now we would like to know how to transfer games and what rankings...

Resolved! Black spots

So i left my quest for about 3 weeks because not wanting to go on it because of the heat. but when i went to load it up today it has black spots on the screen? are they forever or will they pass?

Oculus quest 2 controller flat out broke

Hi there! I was wondering if my warranty is still active due to the fact that my left controller stopped working after I went to change the batteries. Is there any way I can try and save it or file for a replacement?

AuthModule returned invalid device scoped access token

Hello there, i just can't find any bugfix for the issue I can't see my profile picture at navigation panel, if I try to open any paid game it crashes and if i try to interact with the store products it returns "Authmodule returned invalid device scop...

My oculus won’t let me sign into my account.

My oculus won’t let me sign into my oculus or Facebook account on it. It still has my games on it but it puts me back in the menus when it’s loading. If some can help me please do.

Aj7335 by Level 2
  • 113 Views
  • 0 replies
  • 0 kudos

Headset not connecting to App anymore

Purchased an Oculus Quest 2 for my son on July 2, 2022. Paired it easily through the app on my phone and my son has been playing games without issue. Until the other morning, he put the head set on and it came to a screen that said Unlock Account whe...

My right controller

So one day I decide to take the black round part to fix my stick drift and now it was working until very next week it stopped working I already tried to put new battery in and I can repair them to my headset because my brothers phone is connected to ...

Refund

I recieved a successful refund for Wands Alliances but never actually got the money back on my card. Any help?

Get MAC address for Quest 2 to finish setup

Hello everyone, I want to finish the setup on my new Quest 2 but I can't because it wants me to connect to WiFi. I can't use my home WiFi because I have to whitelist the new MAC address, otherwise it won't be able to connect (no, I can't disable the ...

how to Return a oculus rift store game

i got blade and sorcery but can barely play it more than like 20 to 30 minutes if that before i get too sick playing. its not worth it for me to feel this way with the game but i cant seem to find how i return oculus rift store games.

Resolved! Unable to unlock my Oculus 2 with the pattern

HiI have an Oculus 2 which I have not used in some time and it now requires the pattern to unlock.I don't recall setting up the pattern and as such don't recall the pattern I used.The challenge I have is the android phone app also is requesting the p...

EliteBoxer Game

Hello, I let my daughter download EliteBoxer to allow her to try the game for the week free trial. Before the trial ended, she uninstalled the game on her headset. I did not realise where the in subscription button was in the Oculus app and £134.84 w...

Labels