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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3241 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 3: First Encounters wont start for me

I seem to have a problem with the demo/showcase app, where it keeps asking for me to scan the room, even if I did beforehand. So what I do is click "try again" but no matter how many times I try, the game stills show the disclaimer and wont let me pl...

Zarlock by Explorer
  • 4196 Views
  • 23 replies
  • 4 kudos

Q3 Guardian Showing in Recordings

I recently bought the Quest 3 for recording videos, however when I record, my guardian is shown in the recordings, this was not happening in the previous Quest 2 I was using and is an important issue, as the only thing anyone can see in recordings is...

MeTa-skin by Honored Guest
  • 1607 Views
  • 21 replies
  • 3 kudos

"USB DETECTED" Notification does not show up

I just got my Quest 3, I turned on developer mode via the mobile app, I turned it on in the headset, I am not on Do not Disturb and my Air link is off, The only problem I could think off is that my USB-C is bad but my pc does not have a USB-C cable s...

Issue meta quest 3

I'm not sure what category this issue would fall under (hardware/software)But last night I brought my quest 3 to my friends house to show his children. When I tried to turn the device on that evening the meta logo booted like normal, but then it stop...

Ineddie by Honored Guest
  • 120 Views
  • 2 replies
  • 0 kudos

Pair Me Up!

Meta Community Guys, Hiya' , how ya' doin'? I was just moseying by. I had a thought...how 'bout I PM you guys with my 5 digit # and you pair me up..........?...........yeah, that's what I thought.Do I understand this correctly, the software requiring...

quest 3 pc vr causing black screen

Im using pc vr on my quest 3 and when i booted it up after booting and closing acouple times due to issues with steam vr and then it flashed white for a second and turned dark and it won't turn on or do anything, it's battery is fine and i got it on ...

Is somethig wrong with my oculus 3 usb-C port?

Generaly, nothing is really wrong with my device, but lately I can't play on cable (charger), my battery instead of slowly charging ( while device is on and running a game ) slowly goes down. is that a real issue, or just my imagination?

K4niarz by Honored Guest
  • 82 Views
  • 1 replies
  • 0 kudos

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

Application keeps stopping

Hi when turning on my meta quest 2 headset it won’t load and comes up with application keeps stopping or system keeps stopping. I’m aware we can try a system reset, but will we lose all the in game purchases and data if we do this? What else can we t...

Meta.09 by Honored Guest
  • 98 Views
  • 2 replies
  • 0 kudos

Browser crash

good morning today I wanted to use the browser from my quest 3, it starts and closes immediately, I accidentally clicked on "deactivate" and now every time I try to start the browser it tells me this: unable to log in you do not have access to this f...

Leoric3 by Honored Guest
  • 158 Views
  • 5 replies
  • 0 kudos

Quest 3 controllers won't charge on Charging Dock

Hi We two quest 3 headset's and use the quest docking station.. when we try to charge the controllers all We're getting is the green/yellow flashing light on all four controllers and they don't charge.(the headset charges fine). I've tried different ...

espley by Honored Guest
  • 474 Views
  • 8 replies
  • 1 kudos

My payment method is disabled

I have had an open ticket for 7 days to get this resolved. I was originally told 3-5 days would be the turnaround time to have the specialized team review my case. The FIRST DAY I had my quest 3 my payment method was disabled. Today I tried to purcha...

Sgtlemonz by Honored Guest
  • 125 Views
  • 2 replies
  • 0 kudos

Managing multiple headsets in Middle/High School Education

We have purchased 8xQuest 3 headsets to use in our schools and are looking for the safest way to manage.Is it best to create a generic account to use on all 8 devices, or create a unique account for all? We need to be able to manage adding apps centr...

NicBat01 by Honored Guest
  • 109 Views
  • 4 replies
  • 0 kudos

Metaquest 3 - Meta support Unable or unwilling to assist

I purchased a Metaquest 3 in mid October directly from Meta (first mistake) and from mid December it started developing issues whilst charging, eventually only working on another charger and then not charging or switching on at all. Meta support init...

Account Access

So I have gotten an Oculus recently, and it was from a pawn shop. So it already had an account logged in. We used it because it had a few games on it. We were eventually going to log out and sign in to our own account, but recently, I can't get into ...

Annoying bug when logging in

i’ve been trying to log into my quest 2 and it’s telling me to go to the website and enter a code. the last time i used it i was not old enough and had to use my moms account but now i am and when i go to login on the website, it automatically goes t...

Visa not working

I have a prepaid visa gift card and when i go to purchase with it it says card type not accepted. (Australian Card)

Resolved! Quest Pro controllers giving overheating message

My quest pro controllers were working just fine for a few days. Now after about 15 mins of using them i get this warning saying they are over heating and to put them down and dont charge them for 30 mins. So i do that and in about 20 mins they do it ...

PiperHawk by Honored Guest
  • 27350 Views
  • 252 replies
  • 9 kudos

Does the casting app get audio from microphone?

Well, I tought about like streaming my Meta Quest 2 screen to my PC, soIi could show my friends. But, I want to know if the casting app/casting site ( Meta Quest App / oculus.com/casting ). Does it capture audio too? PS : Does the site need a lot of ...

kedyz by Honored Guest
  • 84 Views
  • 0 replies
  • 0 kudos

Resolved! Air link with second account

I was just trying to connect my second account to air link and noticed the games are full priced although I have sharing on and I have the game downloaded. I have tried going through files to fix this but nothing works please help.

Boxaking by Explorer
  • 349 Views
  • 13 replies
  • 0 kudos

Quest 2 oculus link screen tearing

My quest 2 has been experiencing screen tearing with most games, the screen tearing starts after sometimes not immediately, usually after a loading screen or after the game lags a bit, after that the screen tearing won't stop whenever I move my head,...

Meta screwed up and won't admit their error.

@MetaQuestSupport Meta suspended my son's account. At first they said it was because he was under 10 years old.Hi Jeeper74. Thank you for reaching out to Meta Store Support. I understand that you are contacting us about a Meta account that may have b...

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Resolved! Sharing apps between two quest 3 headsets

So I purchased my first quest 3 headset 512GB, and absolutely love it. I have also purchased several apps from the meta store and they reside on my headset. I just recently purchased another headset for my wife so that we can play the games that I pu...

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