Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus help

Whenever I turn on my oculus, it goes to the oculus symbol, but then it goes gray and then turns off I’ve tried logging out and logging back in, but it still does not function. Both of the controllers are charged. I don’t know what to do. It’s been l...

HELP! With moving to Meta account…

HELP!!I updated and restarted, 4x, but never received any prompts. Moved to my Oculus app and it stated to update to a new Meta account, so I created an account using my email. Eventually my headset showed a code to pair. When I went to the pair page...

Head set pairing

So I'm trying to pair my oculus 2 head set... On the screen it's giving me a 8 digest code with both letters and numbers. On my phone it is asking for only a 5 digest code only numbers. What code do I put and where do I find this 5 digest code?

Smanden by Level 2
  • 1 replies
  • 0 kudos

Impossible to add second Oculus account on my Quest 2

I'm having trouble adding a second Oculus account to my Quest 2.After entering my email and password, the hourglass stays on for a few seconds and then jumps back to the screen from which I can choose to log in with Facebook or Oculus.Impossible to l...

Charging/red light

My oculus quest 2 died so I plugged it in to the charger that came with it, waited 12 hrs and went to play it. There is a solid red light on but my oculus won't turn on. What's wrong

cant see in dark

when i try to play games can't play anything with dark areas I literally can't see anything brightness is turned all the way up still cant see,

com.BezbroGames.SCPLabrat-20230119-144938.jpg com.BezbroGames.SCPLabrat-20230119-144924.jpg com.BezbroGames.SCPLabrat-20230119-144611.jpg

"error occurred while navigating to the meeting room"

I have been trying to enter Horizon Workrooms since last Wednesday but with no luck. I have tried factory reset three times. All I get is an error message - ""error occurred while navigating to the meeting room". My colleagues have tried helping me b...

How do I see when I got a game

I don’t know how to check the date when I got a game. I’m a competitive gorilla tag player and I would love to know when I got the game. I’ve searched everywhere “How do I check when I got a game oculus quest 2.” I can never find someone telling me h...

TorkVR by Level 2
  • 2 replies
  • 0 kudos

Store won't open on Oculus Quest 2

I've had my Oculus Quest 2 for a bit over a year now. I haven't installed any games onto it in a long while, like 6 months. I wanted to buy a new game a few days ago, so I went onto the mobile app. I can look up games, but clicking on any of the cate...

Quest boundary not tracking

Iv noticed that my boundary on the quest has suddenly stopped working well. I'll be playing vrchat and I'll be flung around. I have reset my boundary, moved lights around in my room so it's brighter, I have restarted my headset as well only for a bri...

Why does Quest 2 HURT so much to wear???

Seriously. Quest 2 sucks. It hurts my head no matter how I wear it.I've scoured the internet and the only "solutions" involve spending more money, which I shouldn't have to do; the base unit should be comfortable right out of the box. The problem is ...

Add Facebook Account to recover games

My wife's old Facebook account had all of our purchased games. Her account was hacked and blocked, and there was no way to appeal or successfully contact FB.Since then I've created a Meta account for our Oculus, but all of the money spent on old game...

RTPugzo by Level 2
  • 2 replies
  • 0 kudos

Games crashing on oculus quest 2

Recently whenever I play a game on my quest 2 it will randomly go into a black screen for a second or 2 and then put me right back into the game where I last left off. It doesn’t restart the game or anything. This crash happens every couple minutes o...


i logged out of my account and tried my password and it didnt work so i reset it. after resetting it i tried my new password and it didnt work. i repeated like 20 time to no avail. please help thanks.

intrst by Level 2
  • 2 replies
  • 0 kudos

Please help

I bought a factory reset Oculus and I cannot get the controllers to connect to the headset. Please help me!

Video Recording does not capture my voice

Hi, as usual I have tried to record a video in HW for my IG page but this time my voice does not get captured. I am recording with the limitless front camera option (not through the 30sec photo tool which works fine) but while the sound of the world ...

Device powering off during start up or during play

Device is shutting down when powering up or lately during game play lately.1. Device is fully charged2. Choosing power on, 3 dots or the infinity display comes up, then tone sounds and powers off. 3. hold power for count of 10 to 15 seconds, same thi...

Tracking problems

I just bought a quest 2 it worked for a few minutes, charged it, then now it's bugging saying tracking issue and that message is bouncing around on my screen and the controllers just constantly vibrate I have no control over the screen. Please I've b...

How To Refund or Transfer App Purchased Today?

HiI purchased two apps while I was in Meta Quest app under Parent Supervision and the submenu for my son's thinking they would go to him, but they went on my account. How do I have them changed to purchase as a gift and sent to his account or be refu...

90$ store credit at black Friday

I bought a Headset for my son,s birthday on Christmas/ black Friday when there was an offer for 90$ store voucher but did not get any. When I contact the support person, he said we don't have any proof of such offer. What is the problem with you?, th...

How to escalate a complaint

I sent my headset ( faulty ) back around 5 weeks ago. Despite messaging and opening up a ticket I keep being fobbed off with its being investigated! Any idea how I escalate this as I am not getting anywhere via WhatsApp

Issues with customer service and referral links

Has anyone else experienced issues regarding purchasing an Oculus from a referral link, being denied the credit, and customer service having the wrong information? I purchased this product from a referral code, gave it to a person as a gift, who acti...

Meeesh1 by Level 2
  • 3 replies
  • 0 kudos

Can't launch application on ipad 12.5.6

Actually the 188.0 version of the app dosent Works on my iPad (12.5.6 ios )Even removing it, re-install it, same thing, it launch i "see" the black screen is here , but nothing more

Stefb12 by Level 3
  • 12 replies
  • 0 kudos