Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 44959 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 2 Microphone issue

Hello,I never used the microphone since I bought the Quest 2 at the end of 2021.Recently, I wanted to play with family members which recently bought the Quest 2.I couldn't make it work : I could ear them but my mic was not working and they couldn't e...

Arnapou by Explorer
  • 5611 Views
  • 11 replies
  • 1 kudos

Can't Send Gift

When trying to send a gift to my Child's account I receive the "Cant Send Gift error: Recipient cannot redeem this gift. Please select another gift or recipient."The game is "Kill it with Fire".I did allow permissions and access to the game during th...

Q3 Lens Fogging/Scratching/Blurring

Hey, fellow VR enthusiasts!It’s @therealmotorboater here, riding the virtual waves like a digital daredevil. ️Now, let’s talk about the Quest 3—the stuff of legends, the pixel-packed wonder, the headset that makes reality question its own existence...

Resolved! Ghosts of Tabor DLC Not Working

Hello,I purchased the Ghosts of Tabor DLC from the Oculus store, and it's not appearing when I launch Ghosts of Tabor. I'm running the game via PC, via Air Link. Was I supposed to buy the DLC from within the game instead of through the Oculus Store?T...

Tracking lost, Controllers will not sync

Hello! I let my brother try out my Quest 2 and it fell off his face while playing a game.Everything seems to function fine, but everything follows my head and the controllers will not connect to the headset. They vibrate like they are trying but can'...

stinkpie by Honored Guest
  • 320 Views
  • 2 replies
  • 0 kudos

Lego Bricktales not working for my son

Hi. I’ve now paid for Bricktales 2 times for my son and it’s still not working. I need a refund for one of those times and help figuring out why it won’t work on his headset. I gifted it to him, my app says he redeemed it, but he’s still saying it’s ...

Add new Meta Account

I created a new Meta account. Hoping that I could add it to become my new admin. Seem to be unable to do that. Please advise. I logged out of my mobile Meta account. When asked for a code, no code populates on my Oculus.

Resolved! Pcvr driver crashing

Heya, so I've recently gotten a meta quest 3 and I've been trying to play it on pcvr with a cable. Unfortunately, when I do that my entire PC will crash around 20 minutes into play, and often uninstall my drivers, forcing me to reinstall. I just want...

Aybil_09 by Honored Guest
  • 708 Views
  • 5 replies
  • 0 kudos

Quest 2 unable to pair

Hello, my quest 2 will not pair, Everytime I try to pair it through the app it tells me it's unable to pair to my headset, Yes they are both connected to the same wifi. Yes Bluetooth is on. Any help is appreciated 

Problem fixed link cable not detected on oculus quest 3

After hours of spending forums and trying to get the link cable working I finally did it.I am using the original link cable.When both sides connected to the headset the circle keep spinning.I turned the headset on and the problem was still there.Then...

pallevan by Honored Guest
  • 625 Views
  • 0 replies
  • 0 kudos

Oculus 2 requesting passcode or pattern

My son’s oculus 2 is requesting a passcode I never set up. For a couple times my app requested me to enter a pattern- which I also never created and it is telling me everything we enter is wrong. I’ve seen endless posts about this with the option to ...

GreenGT10 by Honored Guest
  • 586 Views
  • 2 replies
  • 0 kudos

Meta Quest 3 Controllers won't work

So I had my Quest 3 For 2 months now and it's February and my Quest 3 controllers won't work So let Me tell you what happened so today I was playing on my Quest 3 and I got a new battery pack and when I went back on my headset the right Controller wo...

Sybock by Honored Guest
  • 367 Views
  • 2 replies
  • 0 kudos

Resolved! I expect you to die not installing

Yesterday I decided to download all free trials of the I expect you to die trilogy. After playing them all I decided I was gonna buy the first game. When I was gonna buy it I saw it said “included with meta quest+” so I decided to get the 1 month fre...

Meta Quest 2 Couch mode gone

As per AliceinVRworld Meta Quest SupportRegarding "couch mode" I am currently looking into this as others are having this issue. Please whoever is having "couch mode" issues make a new post about this. What happened to couch mode? It was there until ...

Resolved! Dance Central refund

I really enjoyed this game but it hasn't worked for months now. Is there any way to get a refund? I have visited the Dance Central support discord and the developer has stated that there is no planned fix at this time.

Oculus quest 2 keeps restarting

My Oculus will start up without me touching it and it's stuck in a cycle where it'll restart wait a bit then restart again. And it keeps doing this. My game crashed a week ago and it keeps doing this over and over now. What do I do? The meta quest su...

Voice Communications Restrictions

I would like to restrict my child from talking to other unknown people in games. I’ve searched high and low and cannot figure out how to do this. I would like him to only be able to communicate with those who are in his contacts.

AVB2012 by Honored Guest
  • 313 Views
  • 2 replies
  • 0 kudos

Meta Quest Pro Controller Tracking Issue

Hello. First of all, I apologize for asking through a translator. I'm using a meta quest pro, I've already been swapped for a new product more than 3 times and these issues have persisted, so I'd like to hear a similar case to mine or a developer's o...

AC110 by Explorer
  • 1819 Views
  • 10 replies
  • 1 kudos

Referral link with a $30 coupon

Before buying my Quest 3, I heard about a referral link from a friend, which, when activating the helmet, can give us two $ 30 per account. A friend gave me a link, I opened it in a browser, and it opened the Meta Quest app on my phone, in which I ju...

Morozic1 by Honored Guest
  • 228 Views
  • 1 replies
  • 0 kudos

Language Arabic

Why is there no Arabic language? I lost 400 dollars, but after checking the VR oculus 2 does not support the Arabic language, what is the solution There are all languages ​​except the Arabic language and most of the people around me when the update w...

How to watch NBA games in Australia on Quest?

Hi there,I've been a League Pass subscriber forever, and a Quest 2 owner for a while now too. I've found there's no NBA app for Quest, and the browser says I need to install the NBA app.Is there a way to watch NBA games on the Quest, either in VR or ...

StMad by Honored Guest
  • 314 Views
  • 0 replies
  • 0 kudos

Missing store credit - no support whatsoever

I’m missing over $30 in store credit from a gift card I purchased during Christmas and after two weeks of basically no help or response from meta, and having been passed around THREE times to THREE different people, I’m literally nowhere closer to ge...

beebe3 by Honored Guest
  • 355 Views
  • 2 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels