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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

7 days without any relevant support

Hello Since 7 days when i want to order a new app or game I get the message " fonctionnalite indisponible"12 different people ( or bots ?) required me to perform bunch of tests ( from app, web, oculus, different bank accounts, different networks, dif...

pjgt by Honored Guest
  • 136 Views
  • 0 replies
  • 0 kudos

About the controller sleep function

Hello Up until now, if I set``Movement tracking → Automatically switch controller and hand to OFF'', it would not go to sleep even if I left the controller behind, but in the past few days it has suddenly started going to sleep. It happened. Does any...

Oculus account lost was told I cannot recover them.

I lost my oculus account because I was not actively using my headset, I got the run around with support who was doing the best they can with what they have. However, I still don’t have my games back, and I spent a lot of money on them, it’s not fair ...

Soap.io by Honored Guest
  • 234 Views
  • 2 replies
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Resolved! Oculus Go: Failed Entitlement Check

As the title says. Recently I get this message, "Failed Entitlement Check" when I launch the app Virtual Desktop Streamer. I have owned the app for years. I tried uninstalling and reinstalling the App Factory reset the The Oculus Even Launched the ap...

RobbyC57D by Honored Guest
  • 30921 Views
  • 135 replies
  • 11 kudos

Resolved! Sharing apps between 2 Quest 3 headsets????

I've been trying to share my apps to my wife's headset. I have her profile shared on my headset. Her headset won't let me share myself. No matter what I know how to do I can not see my apps on her headset. Does anyone know how in simple enough terms ...

Quest 3 Link and Air link not working about 3-4 days

Hello,I've tried many solutions in forums :-Factory reset quest 3-Formated PC - installed new fresh windows and quest link app-Freshly installed nvidia drivers. None of these steps worked yet. Air link and normal link cable connection is working but ...

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Arensian by Honored Guest
  • 316 Views
  • 3 replies
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Cant remove images from my mobile app gallery

I installed newest version of meta horizon and in the gallery section there is only option do download image but i cannot remove those images from gallery. I cannot see those images on my vr headset. Pls help.

Evove by Protege
  • 141 Views
  • 0 replies
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Password reset loop

Every time I try and change my password, I am getting into a PW reset loop that will never finish. The left side is after I enter a new password, and the right side is when I try and log in from a connected FB or IG account. And even if I pass this p...

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Oculus Quest 2 stuck in loop of meta logo

After turning the headset off it turns back on by itself showing the meta logo, and then continues to go black and show the meta logo on repeat.tried factory reset and sideload update and nothing works. Tried hard reset too, tried all options we can ...

Resolved! Does the Meta Quest 3S support parental controls?

I've tried to find an answer to the question on the Quest 3S product page and elsewhere, but I cannot find it explicitly stated, and I wanted to confirm it before I made a purchase.I can see on this blog post (Introducing New Parent-Managed Meta Acco...

Naxos by Honored Guest
  • 862 Views
  • 1 replies
  • 0 kudos

Resolved! Quest 2 not connecting to Meta Quest Remote Desktop for Workrooms

When i open Meta Quest Remote Desktop it says to continue with Meta account, it then redirect me to the website to access to my account, i access to my account then it redirects me to the Meta Quest Remote Desktop app, then i select in my Quest 2 the...

Joluke68 by Honored Guest
  • 10220 Views
  • 7 replies
  • 1 kudos

Resolved! OpenXR Runtime

I use Air Link on the Meta Quest 2 and, when I try and change my OpenXR Runtime to Meta I click "Set Meta Quest Link as act.." it does nothing and stays as SteamVR. I went to the beta section of settings to see if Restart Meta Quest Link would change...

killroy30 by Honored Guest
  • 645 Views
  • 5 replies
  • 0 kudos

Resolved! Quest 3 - Switch Distance has disappeared

as title says, i am no longer able to access switch distance so my screens are all small which is not how i like it. We used to have 3 notifications, the notification bell, the pass-through button and the switch distance button, as you can see, i onl...

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Black Friday sales targeted to "random" customers

I just finished my chat with someone in their support group due to not being included in their "random" selection of customers. Apparently, it's their way of "keeping sales fresh"This is extremely irritating to the point of switching my kids to the S...

Batman Arkham Shadows has disappeared and I cant reinstall

I have been playing Batman Arkham Shadow on my MetaQuest 3S, and loving it.It has now disappeared from my device and if I try to reinstall, it says I have to pay for it again.I have restarted MetaQuest and made no difference.This happened today, I pl...

Meta account deactivated

I don’t know what happened.I open my occulus, and my account is deactivated.Then when I try to login in horizon, they say : account temporarily disabled. Get back the access by login from web page. The most frustrating is that I can’t login to my acc...

Old Meta account lost to 2FA

I have an old Meta Horizions account that I have access to the email, but can't reset the password as I had formatted my PC with the recovery code and I had broke my phone with the authenticator app installed. I'm using a second account I made when I...

Deleting a Facebook page

Hello! (I would like to inform you that I am Brazilian) Be clear and objective about the issue.It's been over a year since I asked Facebook to delete my @Tonjogando page on Facebook, and as of this writing, this has not happened.I've been trying to c...

My Email Isnt getting sent anything.

I was trying to buy a new game on my meta quest and I forgot my store pin. I chose the email option and haven't been getting anything. Nothing in my spam nothing nowhere. My email just straight up doesn't work. Ive tried to attach another email but t...

KhaisF by Honored Guest
  • 126 Views
  • 0 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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