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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My oculus account doesn’t load

when I try to open games on my oculus it runs for a little then shuts off then when I go to my profile it says unable to load but my phone has my oculus account on it i really need help it’s been going on for a month

Replacement Controllers

What is the deal with the Quest 2 controllers being out of stock? I have had it set to email me when they are in stock forever and still waiting. People are selling them for $193 for one controller on Amazon right now because they have been out of st...

I am so annoyed

on the 15th September last year Quest/Oculus/Facebook sent me a ticket to return my 399,00 quest 2 DHL reported that they lost it i forward the letter to quest and reply was they will get back to me its gone above the person sitting at home minding t...


My oculus wont load my profile I have tried to rest the wifi password but nothing is working

jredd77 by Level 2
  • 2 replies
  • 0 kudos

Unable to travel in Horizon Worlds and Venues

I have been unable to travel for the the past 2 1/2 month in Horizon Worlds and Horizon Venues. Every time I try to travel, the loading screen goes by really fast followed by the sound of bubbles popping and kicks me back to lobby with the the error ...

Not receiving email for confirmation code to change user name

Hi support,I tried to change my username and was asked to enter a confirmation code supposedly sent to me by email . However, I never received the code. The same happens when I attempt to modify the email or anything else in my account. Can you pleas...

amlam by Level 2
  • 4 replies
  • 0 kudos

Screenshot while in Oculus Link mode ?

Hello,I've recently bought a Quest 2 hence my post here.I'm enjoying my experience on Microsoft Flight Simulator 2020, but I'm wondering how (if possible) could I take a screenshot while being in Oculus Link mode ?Is there any shortcuts, or is it pos...

Cast not working

Both my iphone and Quest 2 are set to the same wifi, I select cast on my quest and select my app from the menu and on my phone is says it is now casting but I see nothing. Anyway to fix this because it's a serious bummer that I can't play with my fam...


Why is my real name being displayed when I log in I have never typed in any personal information and it’s really creeping me out. I’m honestly contemplating on deleting my account now. How did they even get my information????

I cant see my tickets

Been trying to contact meta support for days with no luckKeep getting emails about my request have been updated.. what to do

Pokerstars Vr Mic

My mic works in parties.My avatar's mouth moves in app avatar editor when I speak.I am not in a party.Have uninstalled and re-installed.App has permission to access microphone. Mic is not muted. WHY CAN NO ONE HEAR ME?

Oculus 2 not showing account & games

Hi everyone, My oculus quest 2 is connected to the wifi , connected to my phone but will not bring up my account, it just says try again later ?any ideas ?

Gavin_P by Level 2
  • 3 replies
  • 0 kudos

lost oculus 2 controllers

Almost a month ago i lost my oculus quest 2 controllers but i still have the headset. Is there any way i can locate my controllers with like bluetooth or something?

Quest 2 stuck in some kind of loop.

My quest 2 is dead. i plug it up to charge it and it flashes red in the led 3-6 times then itll turn on and the oculus logo will pop up, then itll stay on for a random time sometimes short sometimes longer. more long than short, butt it'll just cut o...

Resolved! India payment issue

My friend is unable to make purchases in the Oculus store with her Quest 2. She signed up for 7 days trial of FitXR and the trial has ended. Also the payment for this isn't going through. Is there a work around? I've gifted many games/apps, but not s...

M_i_c_a by Level 4
  • 2 replies
  • 0 kudos

Resolved! Qeust 2 Battery obsolescence issue

Hello, It may be lacking because it is a question through a translator. Please understand.My Quest 2 battery, which has been in use for a year and two months, has had a problem.No matter how you use it, it doesn't charge more than 56% and you can onl...

Quest 2 won’t reset

Hi, we have tried the factory reset through the headset and also through the phone. Neither approach works. The reset doesn’t load a reboot screen and the phone can’t find the device because it won’t charge. We are using an oculus charger purchased t...

Help me

When I go onto my oculus and try to access my account it says unable to load please try again later but its been going on for a day and I was wondering how to fix it.

New Parental Controls

So I got the parental control setup but when I request access on my guardian's phone it never came through and I've done it multiple times and waited and nothing happened I'm just trying to get a game-Swordsman VR

Resolved! Not Getting a Reset PIN Email

I'm trying to reset my Oculus PIN because I don't remember it, so I did every thing I was told to, typed a new PIN and my password, and now I'm supposed to get a code from my email to continue. But the problem is that I am not getting an email! I've ...


I can't download horizon only allows me to add to waitlist and says coming soon....

Mishlei by Level 2
  • 1 replies
  • 0 kudos

Nothing opening or loading fully

When I start up my quest, it shows all of my games are there, but when I press them, and load into them for a few seconds, it kicks me out of them and sends me back to the main menu. When I click on my profile, it just says “please try again later”. ...

Oculus quest 2 account won’t work

This has been going on for about a week. I turn on my oculus and all my apps show up but when I open them it works for a couple second then crashes. I can’t access anything, my profile icon is blank but when I press switch accounts it says I’m still ...

SpeedQB by Level 2
  • 4 replies
  • 0 kudos

USB 3 "unknown device" in Computer Manager

Hi, i just bought the Q2, the air link works perfect to my PC, but when i connect via the link cable (made for q2) i got "a new hardware was found" but then i got "unknown USB device" so i can not connect my q2. I have disabled te powersaving for the...

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