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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


my oculus account wont work i have played on it wor some month now and now my account just wont work i cant go to the store on the oculus or play some of my games

Resolved! oculus Home

how do i change my Entry Point Or Even Change It Back to Default? cause its Not Loading The Room Up Since i changed the location to somewhere else


Quest 2 glitching out for no reason on Link

When i try to use link, it glitches out. I cant do anything with it. On my pc, everything is fine but the graphics on the headset is buggy, and a while after that link crashes. Does anyone else have this issue?My hardware for my laptop is unsupported...

Unable to login to my profile on Quest 2

I am not sure whats is going on, a simple task as running any app I am getting error, because I cant login tomy profile on the quest2 for the second day now, despite being connect on the mobile app and its running fine on the mobilebut my profile is ...

Aymito2 by Level 5
  • 3 replies
  • 0 kudos

App Lab

I purchased Blade and Sorcery on my Quest 1 off of app lab, but the problem is, the button you push to play it is stuck on loading icon (the spiraling circle). It says that I purchased the game but it won’t let me download it or play it at all. I tho...


I accidentally denied my computer the permission to communicate with my quest 2 when i had it connected via usb cable and now i get fatal errors on the pc app whenever i launch the link. I also get an error on the quest 2 itself saying it needs to re...

Email needs changing to new one

I want to sign in on oculus app on laptop but I have to enter code sent to email. The email address is no longer working. It’s an old tiscali one and has been discontinued. How do I change the one used for logging in. I can do it on phone cause the v...

Can’t reset password due to “ merged Facebook account”

Every time I try to reset my password on my laptop it says “You merged this oculus account with a Facebook account please go back and log in with Facebook” but when I log in with face book it tells me to log in with oculus but I can’t remember my pas...

I can’t sign into my oculus account

I can’t watch some of my synced videos so I came here and it told me to uninstall and reinstall the app but when I try to sign in it says since you merged the oculas account with face book that I need to sign in with Facebook but when I sign in with ...

Oculus factory reset support needed

I was wondering if I have downloaded games over from my main oculus account to a secondary one for free, and I factory reset, does my secondary account now own these games? Only wondering this because I cannot log into my main account anymore.

Controllers are dead

My left controller started drifting backwards extremely heavily, then it went dead, then my other controller went dead. Neither controllers are operational, and wont even pair to the headset. I've only dropped them around 10 - 15 times in the year I'...

Quest 2 , no audio from right side of headphones

Hi all,I bought quest 2 like a month ago, since then I was playing mostly using headphones for better immersion and sound. I had my session yesterday, everything was ok but today I can only hear sound from left side of my headphones... I dont know wh...

Oculus Quest Left Controller Stick Drifting Backwards

My left controller stick keeps on drifting backwards, which makes it harder to move on games like Pavlov and Rec Room. The controller stick also drifts down on the Home Screen. I can’t find out how to recalibrate it. I tried cleaning the control stic...

Horizon Worlds - Is it a farce for developers?

I'm signed up with a developer account because I'm an XR developer. Are you saying only Americans and Canadians have the right to develop for Horizon Worlds? By not rolling out to people working in this industry, you are making the content exclusivel...

v4rsh by Level 2
  • 0 replies
  • 0 kudos

Resolved! "Unable to Load, Please Try Again Later!" Error

So my Oculus was working perfectly fine up until today. I haven't played it much and just recently put a standalone version of Minecraft on that headset and I was playing that this morning. When I went to play about 30~ minutes ago my profile, store,...

'Losing hands' in all Steam VR games

I've had the Oculus for 6 months and til now have barely used it due to the challenge of getting any of the popular games working through Steam VR.Every game I play loses touch functionality within a few minutes with Skyrim being the latest, all my s...

Resolved! The referral link doesn’t work?

I have once clicked the referral link from my friend and clicked accept and browse the products intro. a few days ago, but when I click the link again and prepare to purchase the Quest2 today, however, the message says that I have already accepted hi...

w51687 by Level 2
  • 3 replies
  • 0 kudos

Head stuck on screen saver floating balls and soft music

I set up my new headset ( meta quest 2)the menu won’t load. I only see slow moving floating balls and hear soft music. I have restarted the headset several times. the balls start after I set up and confirm the area circumferenceThen there is nothing ...

Oculus won’t turn on

Hi my oculus won’t turn on. My cousin gave me the oculus and I factory reset it. I downloaded the app, I downloaded some games and allowed it to reinstall. I need help because it doesn’t turn on at all. It will flash 3 dots loading and turn to black....

Danger0 by Level 2
  • 1 replies
  • 0 kudos

Referral link didn't work

Hello, My nephew told me about the Oculus and sent me a link for referral, however it returns an "Can't Accept Referral - This Facebook account has already been used to activate a Quest 2." That is true, I did set it up but didn't see anything indica...


I have found out that the hand controllers are a bit slippery and I’m constantly trying to get a good grip when using them. I googled for grips and saw a few of them. Will I have to remove the grips when placing them on the docking charger ? Also loo...

Setting up controls for Alyx

I am trying to simply turn on continuous movement instead of instant turn. I see in the bindings I have continuous on when "USE AS JOYSTICK" but instant turn on "USE AS DPAD". How do I switch between the two? There are bindings for both and I cannot ...

Left controller analog stick drifting

Hello, I bought an Oculus Quest 2 not long ago, received it in the mail two weeks ago and I’m already starting to have really bad drifting problems, It will just drift downwards. I don’t want to go to the extent of pulling it apart due to the fact it...

Cant log In

Hi we cant log in. Is there a way to reset the whole oculus?

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