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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 54453 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Serial number

The serial number on my headset doesn't match what's on my account on the website. The serial number in the mobile app matches what's on the headset. How do I change the number that's on my account to the actual serial number on the headset? Where di...

Massacher by Heroic Explorer
  • 880 Views
  • 9 replies
  • 0 kudos

Referrals from quest+ disappeared

I've had about 60 usd worth of credit that I was going to receive from quest+ games and its gone. I've referred some people for some of the games from my quest+ subscription and now I don't see it. I saw that the option for referring quest+ games was...

nevok11 by Explorer
  • 256 Views
  • 0 replies
  • 0 kudos

Oculus I bought is paired with another account?

I bought an oculus off ebay and I factory reset it.It told me to pair with the meta app but when I try to, it says "already paired with another account"..what do I do? I've reset it over 3 times this is super disappointing

midoreeya by Honored Guest
  • 280 Views
  • 1 replies
  • 1 kudos

Resolved! Zipper on the case broke in less than 24h

Hi!I bought a bundle with Costco and the zipper of the carrying case broke within 24h. Do you know if i can get a replacement case from Meta so I don’t have to return everything with Costco?

Dance Central on Quest won't save

Hello,i bought Dance Central on my Quest, but it seems that it won't save any progress... everytime i have to restart from 0.I already tried to unistall and reinstall the game but it just won't save.I also have Beat Saber on it and my scores and prog...

FuReSy by Honored Guest
  • 11606 Views
  • 34 replies
  • 6 kudos

Resolved! cant download meta quest+ games

i have recently gotten meta quest+ subscription and trying to download games on it and i cant download them? its on my mobile app libaray

glooppii by Protege
  • 3142 Views
  • 30 replies
  • 3 kudos

App doesn't work

With my Meta Quest 3 I got Meta+ for free, which works with the headset without any problems. However, when I redeemed the new games using the mobile phone app today, it didn't work. Although it is redeemed, it is neither displayed under my games nor...

Davio05 by Honored Guest
  • 256 Views
  • 2 replies
  • 1 kudos

Headset overheating

I own a mobile gaming business and own multiple Meta headsets. This is the second headset that I own that has overheated and started to melt. After a quick Google search I can see that this is a common problem. I have some real safety concerns about ...

Meta migrating

I got an email to migrate to a meta account yet in my account center it says Facebook, meta horizon and Instagram as 3 synced accounts but its says my account will be deleted next month, what do I do?

Meta Quest App in login loop

Hello,I am trying to setup my new Oculus Quest 3, but it needs the Meta Quest app to be able to login. However, when I open the app to login, I am met immediately with this screen; I have tried several times with Facebook and Email- I do not have an ...

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rosamel by Honored Guest
  • 793 Views
  • 5 replies
  • 1 kudos

Black screen with audio

I noticed that I was getting a grey screen (black with backlight on) after powering on and leaving my quest 2 to charge after having it turned off for some time. I have tried multiple resets, including multiple factory resets from the Oculus iphone a...

trchad by Explorer
  • 988 Views
  • 8 replies
  • 0 kudos

facebook et instagram suspendu

Bonjour, Mon compte Instagram et Facebook ont été désactiver sans raison, voici le message que je reçois lors de la connection à Facebook? Nous avons suspendu votre compteVotre compte a été suspendu car votre compte Meta associé ne respecte pas nos r...

iris.00 by Honored Guest
  • 508 Views
  • 0 replies
  • 0 kudos

microphone ia not working with Discord

Why doesn't my microphone work on Discord while im on Virtual Desktop? We have tried everything that we thought could be a problem. And Google did not help that much. So if anyone knows how to fix this can you then try explaining to me how I can fix ...

Rapidly Flashing Light on Quest/Meta 2 controller

Ok, for starters I'm not a licensed technician just a weekend hobbyist. So I encounter the dreaded controller drift that we have all come to LOVE. I bought a repair kit to replace the joystick. after my botched repair the controller would flash rapid...

Purchase History

I made an Oculus account back in 2020 and made some purchases back then. When I had to switch to a Meta Quest account I was trying to find my old purchases, however, I can't find any of my old purchases at all.

Bigtorng by Honored Guest
  • 371 Views
  • 2 replies
  • 0 kudos

Quest 3 v62 can't add a second account

It prompts no Wi-Fi connect. I can't login, can't exit this interface. I can only reboot. But this bug doesn't appear on Quest 2, and Quest 2 has an exit button.   

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vvvvilens by Honored Guest
  • 245 Views
  • 1 replies
  • 0 kudos

iPhone 15 Wont Sync Regular Videos to Q3

I can sync my spatial videos on my IPhone 15 (updated to the latest iOS) to the Quest 3 (also updated to the latest), but it will not allow me to sync my regular 2D photos and videos. How do I do this? Please keep in mind, I do NOT need to sync spaci...

Mofessor by Honored Guest
  • 368 Views
  • 2 replies
  • 0 kudos

Quest 2 not turning on and not charging

HiI've read through a lot of similar threads and troubleshoot guides, but do not seem to find the help I need. Sorry if I've missed something. I'm trying to get my son's Quest 2 working. It doesn't seem to charge and cannot turn on. Yes, I have tried...

Take a Screenshot on Meta Quest 3

I'm wondering how to take a screenshot on a Quest-for-Business-connected Meta Quest 3 headset outside of Quest Link. Two suggestions I came across were:1. Press the Oculus button on the right controller to open the menu, then press "Share" (arrow ico...

Resolved! I don't have a type-c port on my PC

Hello everyone! I'm planning to by a Meta Quest 3 but I don't have a Type-C port. Is there any problems if i buy adapter to connect it through USB 3.2 Type-A adapter?

R3sp4wwn by Honored Guest
  • 543 Views
  • 2 replies
  • 0 kudos

Question about the avatar codec that's being worked on.

I don't have the meta Quest 3 yet but I will be getting it soon. But first I would like to know something about the "Avatar codec" that's being worked on. I currently make videos as a content creator and just wanted to know if there will be some kind...

AzaryahS by Honored Guest
  • 369 Views
  • 1 replies
  • 0 kudos

Resolved! Meta account warning!

My Meta account was hacked along with my WhatsApp,I think it was a Vietnamese guy according to the logins

Key bindings / menu button replacement (Quest 2 - SteamVR)

Hi ! My left controller has a broken menu button: being out of warranty I opened it up and noticed some green stuff that didn't eat the button's solder, but ate some copper nearby. I am fairly certain this malfunction is caused by sweaty hands and co...

Homtoh by Honored Guest
  • 357 Views
  • 1 replies
  • 0 kudos

Oculus/Meta HMD's have had this problem for 6 years!

I've had this problem with Oculus Go, Quest 1, 2 and now 3. It's ridiculous and it drives me absolutely mad. I've read A BUNCH of complaints here and there over the years from people that can't simply watch a Youtube clip or especially a movie becaus...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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