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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 44683 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Are the support agents all bots?

I've been trying to contact support for an issue I (and many other users) have been having for years now with the display port constantly disconnecting. This is not the first time I've contacted about the issue and it NEVER gets resolved, it just end...

Suspended account

My acount was sespended yesterday Maybe someone use it? Pls help me, im so lost I have this acount 17 years

Help, headset restarts constantly

Our headset won’t connect to phone app and keeps restarting over and over. It flashes a super quick message about storage space but doesn’t show any information or allow you to do anything. Has anyone else experienced this problem, what did you do to...

DLC App Sharing

When can we expect to share dlc content? I don't understand why this isn't a feature since you can app share full games.

Sarge134 by Honored Guest
  • 1562 Views
  • 4 replies
  • 5 kudos

Pairing advice

I need to install a new controller for my son’s metaquest 2. However, I can’t seem to pair my phone and headset to them be able to pair the headset and the controller. Can someone point me in the right direction please? both headset and phone are up ...

Resolved! quest 3 random tracking loss

sometimes while on the quest 3, i noticed it'll lose tracking for 4 seconds where my head just flies off somewhere, i get "tracking lost" and then i'm back. i already screwed up on a beatsaber map because of this, i bought my quest 3 in 2023, like 1-...

Right controller not working

My son’s quest 2 is only 6 weeks old. Right controller has suddenly stopped working properly. Have tried unpairing and repairing, changing batteries etc.Sometimes will connect for several minutes but unable to use properly as cursor doesn’t go where ...

Deliveries to Mexico / Envíos a México

¿Alguien sabe si puedo pedir unos Meta Quest 3 y que me lleguen a México?Does anyone know if I can order Meta Quest 3 and have it delivered to Mexico?

Tabgo by Honored Guest
  • 604 Views
  • 1 replies
  • 0 kudos

Spatial video

I just tried the new Spatial video on my quest 2, and it needs some workI know it looks like an old projector screen with a nice 3d video in it,but I had to look up at it it wont move down or any direction,with out a status bar I had no idea how long...

Anonymous by Not applicable
  • 507 Views
  • 3 replies
  • 0 kudos

Age Issue.

Hey there, I have been experiencing the following issue for almost a year now, and I was never able to get any help with it. Every time I attempt to turn on my Oculus (Q2), I am alerted with a message saying "You may not be old enough for a Meta Acco...

Lezentoa by Honored Guest
  • 339 Views
  • 3 replies
  • 0 kudos

How to switch from Roomscale to Stationary and vice versa?

I set up my Quest 2 for Roomscale and now want to use Stationary mode. I found a Meta article saying to switch: ".....But you can always switch between Guardian modes or redraw the boundaries. To do this, press the Oculus button on your right Touch c...

Resolved! Pavlov Shack Pre Order

I pre ordered pavlov shack a few days ago and now that it's came out I've not got it. I don't know what to do and don't want to buy it again cause I'll not get the pre order skins and I was charged for it.

Can't login in my meta quest app using facebook or email

Whenever i try to login into my meta quest app i enter everything correct and when i try to it asks me if it is me and i click yes and then nothing happens. If i click again all it does is say oops something went wrong. Just tried to log out because ...

App share issues

My info = Current Alias/Username = CaptnRoboto Support case # that went nowhere = Case #06601350 I once owned a different headset that was defective and had to return to the store. The RETURNED headset has app share still on somehow so I can turn off...

No Buttons working on any controller

If you're stuck on the "pull tab from controller" screen after the reset, try waiting on the screen for 5 minutes. This should advance to the controller pairing screen where you should be able to finish pairing the controllers. I have tried above ste...

Lilykilna by Honored Guest
  • 300 Views
  • 2 replies
  • 0 kudos

People app

When people enter the application, a 1 second loading occurs, then the application turns off

SMG_GANG by Honored Guest
  • 306 Views
  • 2 replies
  • 0 kudos

Lone Echo impossible to buy

Hi,I'm trying to buy Lone Echo / Lone Echo 2 games. Every time I'm using the following link, I can't buy it. Did meta stopped the support of Rift games ?Link : Lone Echo on Oculus Rift | Rift VR Games | Meta StoreBug seen (Error textes in French beca...

Lone Echo bug.png

Resolved! Quest 2 not a business account

I bought a brand new Quest 2 about a year ago and all was well until about a week ago. It started turning off after just a few seconds and I ended up doing a factory reset. Once again, all was well. Until today when my children wanted to use it, but ...

Quest2 not shiping

Hi. I ordered quest 2 and it suposed to be delivered till 8th of February. Checking my order its showing that is not even shiped till now. Where i should contact about my order. Thanks

boot menu wont show up

Im holding down the volume down and the power button at the same time but the boot menu will not show up

Arik.200 by Honored Guest
  • 229 Views
  • 1 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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