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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Instagram account disabled

Hello, I am writing to express my deep concern regarding the sudden deactivation of my Instagram account, associated with the username : instagram.com/citations2.fille . I have always carefully adhered to Instagram’s Community Guidelines and have nev...

I got my account stolen, how do I get it back?

I fell for a scam and they got my account ,whats app, backup code and my instagram backup code. I tried getting my account back by the msm and email but when it says my correct email the code doesn’t get to me.

Disabled Instagram Account - Account Reactivated & Then Disabled

I recently reactivated my instagram account after deactivating it for a few days to focus on my studies. Within a few hours of reactivation, my account was disabled for violating terms. When i tried to appeal, I received a message stating that this t...

Meta browser zooms in to textboxes

Bug:Meta browser zooms into textboxesSteps to reproduce:Go to a website with a textbox (ex: codepen.io ) (most websites have the bug, some dont), then click on it, click off, then click back on and the browser will zoom in.As a coder, this is really ...

Unable to add Payment Method

Please help I really want to buy stuff with my cash app card

Warranty

I attempted to warrant out my device in January but was sent a shipping label with the wrong return address on it then had a difficult time getting back in contact with support

Unable to set up child’s profile on meta quest 3 device

We just got a device for my son and I created my meta account and then a child account for 10-12. I go to horizon app and see my profile and try to add his profile which is listed but we keep getting error-failed to add profile. Try again later. Very...

Erroneous "Meta Quest 2 Not Set Up" message

I am currently getting all of a sudden an erroneous message, both on the website when I try to purchase an app, and in my mobile app when purchasing an app or trying to connect to my Quest 2, that reads "Are you sure? It looks like you haven't yet se...

Resolved! Urgent Help Needed – Can’t Access Facebook Account

Hi Team I really need your help to access my Facebook account.I was using Microsoft Authenticator for MFA (Multi-Factor Authentication), but when I switched to a new phone, I lost access to the app and all my codes. Now, I can’t log into Facebook bec...

Major Issue Running American Truck Simulator in VR

Please help me. I've just spent the better part of 8 hours trying to get American Truck Simulator to work in VR. Somehow I got it to work once using the Meta Link in wired but I tried again the next day and it crashed. I can occasionally get it to ru...

2FA Process Issues

Dear Meta Support Team, I am writing to seek assistance with my Meta account. I am unable to log in due to the two-factor authentication (2FA) process. Unfortunately, I cannot use the Authenticator app and do not remember my recovery code. For this r...

Resolved! (Resolved) Meta Quest mobile app disables Oculus Go. Setup stucks at "Health and Safety".

Update March 27th: The build 260 is available.https://apps.apple.com/us/app/meta-quest/id1366478176-----------Update March 25th: Meta Store support told me that the latest mobile app Version 259 was released with a fix to resolve the issues described...

Oculus Rift S Left Stick

Hello! I have a problem with my left controller on my Oculus Rift s. It hasn't turned on since I last used it and I can't use it. I've done every possible procedure and it doesn't recognize the battery. I bought several different batteries and it sti...

child account suspended

hi i cant get live support or an email address or phone number to get my childs account unblocked ,can anyone supply me with any of the above ,thanks gar

Resolved! Bad image quality on pcvr

So, i've built a new pc recently with a 5070 and a ryzen 7 5700x3d with 32 gb of ram, i thought that it would run with a nice quality on my quest 3(i play with link cable) but the image and the fps on the oculus is sooo bad, on my pc it looks great a...

My VR won’t record game audio

Every time I record on my quest 3, it records my voice audio and whatever I say, but it doesn’t record a SINGLE sound in my game, so if I record a game of blade and scorcery, it records my voice audio, but you can’t hear what I’m doing in game, and I...

Claiming gift cards

So I know there's a daily limit. But today I bought 1x $50 and 1x $100. I claimed the $50, and when I went to claim the $100, I tells me, "try again tomorrow" what the heck? Ive claimed $200 before I just don't understand what the problem is. Can som...

Population one not working

Hi, I just bought a quest 3 after owning a quest 2 for a bit. I redownloaded my old games and I hopped on pop one and it won’t allow me to play. It takes forever to get me to the main menu, then it won’t search for a game and it won’t load my charact...

Instagram account locked by 2FA & I need my data.

Hello, so essentially what happened was I received a notification about suspicious activity and then was promptly locked out of my main instagram account due to security reasons, meaning I have to go through to factor authentication to get back into ...

Resolved! ERROR when purchasing - “Request Not Completed” Meta Support will not email me back.

I cannot purchase with my Debit Card Meta Pay, Quest Cash, or Gift Card. I can’t resubscribe to my Quest+. Every time I try I get the same error. I’ve removed my card and added it back. I’ve tried different payment methods. My bank says it’s Meta and...

Left Lens screen will flicker then go black

I got my quest 2 on Christmas and enjoyed it for one day before the left screen started flickering for a few minutes then went to black. I contacted Oculus customer support and made a ticket. Turning it off and leaving it for an hour or two would fix...

Cannot log into my meta quest account because of a old phone number i cannot use.

Hello everybody,I'm having trouble with logging into my Meta Account on the Horizons app and in general.I changed my phone number and haven't used my VR in a while, so once i wanted to log in once again on my new phone with a new number, i couldn't s...

Fake Meta Accouny

A fake Meta account was set up using my information and it tied to my FB account now. This fake account is tied to an email that is not mine so I cannot remove it as I cannot get into the account. Short of deleting my FB acocunt, how do I fix this?

Error con todas las tarjetas de credito

Hola, desde que adquirí el Meta Quest 3 no puedo comprar juegos con mis tarjetas de crédito; ni con PayPal, aunque con este último método de pago pude hacer una primera compra y a partir de la segunda compra me lanza error y que vuelva a intentarlo.....

Resolved! FOV cut off in Recordings on Quest 3

I've noticed that whenever I record anything on my Quest 3, the fov is cut off in the video. I've checked all the settings, and there's no way to adjust it. This makes content creation very difficult. I upgraded to the 3 because I thought it would no...

My left controller is not working

Hello there. Unfortunately, my left Meta Quest 2 controller has stopped working again. No lights, nothing. I already tried cleaning the connectors, replacing the battery, etc but nothing seems to be working. I am sick of this and I would like a repla...

warrenty

Hi, so I have a Meta Quest 3 headset and have a warranty with it. Now my cousin broke the original right controller. Simple enough, get it replaced, right? Nope, they apparently don't ship to UAE, and I have to get an address in Japan because that's ...

new update makes it hard to play games

the new navigation update makes playing any competitive game impossible with notifications letting you accidentally pressing them mid game same with the recording ui and call ui letting you press all pop ups mid game please add anything to fix this

Warrenty issues

Has anyone been mucked around by Meta Oculus with regards to warrenty? Our headset was faulty was sent back . They sent a replacement that didn't even turn on. Meta sent shipping documents to return thame replacement. BUT for the past 4mths have refu...

Resolved! Cant add my prepaid visa giftcard

So. I recently got an oculus quest and I got a $100 prepaid visa giftcard. So I tried putting it into the Oculus app many times now, it always says theres an issue with the zip code! So I put the same giftcard into my Xbox One after, and it worked. T...