Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Link not recognize the 3.0 usb

Since yesterday, and the new V41, my quest 2 it's not recognized withe the 3.0 usb and the menu lag a lot. I've try to all reinstall, I've all reinstall in my quest 2, but still not working.. Solution please?

nicodhr by Level 3
  • 5 replies
  • 0 kudos

Resolved! Some kind of error loop on start?

It just starts up, shows the home for a fraction of a second, then everything goes black and it stops tracking. Then it goes black, showing only the guardian before going to the loading symbol and starting all over

Oculus pin Issues

We forgot the pin to our oculus account and the email we signed it up with was deleted a few years ago. Unfortunately without the pin we can’t purchase any games and without the email we can’t change the pin. Any suggestions on how to reset the pin.

Broken Graphics on cable link

The graphics just turn into large pixels and bars and are completely blurry, cant even make out a symbol. Ive tried changing ports, cables, settings, graphics, refresh rate, restarting every service and area, cant seem to fix it.

Unable to load my account

My oculus was working fine until I logged on this morning and I tried to start a party with my friend and it said that I needed to log in with Facebook and when I logged in I got the message “login required you must be logged in to do this, so I went...

Error code

My quest two won’t let me play games or delete games and when I go into stir I get the error code HDSLVC2

New Oculas quest 2 app won’t accept emails

The oculas quest 2 app won’t accept any emails at all, an error message pops up “something went wrong”, have tried three different FB email accounts.the head set is brand new, fully charged and set up with WiFi etc, also it won’t connect on Bluetooth...

auto turn off display when ?

many days ago i found a problem with automatic turning off display while wearing vr headsetwhen i don't move controller(actual when almost sleep) it will automatic turn off display?how should i do?

poompk by Level 2
  • 5 replies
  • 0 kudos


Charger port melted any help with that?

Cannot enter system after reboot

After I reboot my Quest 2 device, the system just stay at the status that show the external environment that capture by camera. In normal case it should ask me to setup play area, but it didn't happen in my case. I tried to restart the device several...

Robinson the Journey won't start

"Sorry, something went wrong, please contact support." I downloaded Robinson today but it won't start, I keep getting this message. I contacted support but they don't respond... I deleted the game and reinstalled it but that didn't work. Any advice? ...

jvds85 by Level 2
  • 5 replies
  • 2 kudos

Not being able to do anything!!

I have been browsing the forms to see if anyone else has had this problem but no luck so far. My oculus says it is not signed into my account when it clearly says on the search area when you turn your headset on that I'm logged in because I can see m...

horizon world horizon venues

Hello. i used the horizon venues now i can't use the app anymore because veneus went to the horizon world and it's not available in my country! I live in The Netherlands! I'm having a blast with this can't meet my friends now i got the oct 2! my ques...

klaasho by Level 3
  • 1 replies
  • 1 kudos

content review for 360 videos/ connected facebook page

Hi, I am sorry I posted in general but maybe here is the right place to post-Can I please ask how long is the content review for 360 videos meant to take? I submitted content 5 or 6 hours ago.And also do I have to have the video published on my faceb...

I have/had two problems connected to each other

This was like four to six months I just never fixed it until recently, one of my apps (pop 1) had an update but it was stuck on “installing” and I couldn’t cancel it. That caused all the other games that needed an update to be stuck on “queued” so I ...

Quest 2 won't pair with PC via air link

So, i wanted to turn on Air Link, but i can't. When i go to the air link thing, my pc is there but under the name of my pc is " not connected ". Does anyone know how to fix this, or what does it mean that it's not connected?

Games not loading

Several of my games wont load pn my ocules quest 2. I get a message that says failed to acquire entitlement check. How do i fix this? Already tried restarting headset, already tried loading game from the app on my phone and even tried deleting game f...

Install Failed on Quest 2

I've had zero problems with my quest 2 since I bought it. Today I purchased Body Combat. On my quest 2 it says install failed. I retry it, nothing happens. I tried to uninstall it, nothing happens. I've powered off then back on. My wi-fi has an excel...

Discount code OCULUS30 not working correctly

Hey,I received my discount for oculus shopping, so I wanted to complete the purchase of walking dead: saints & sinners (which isn't on any discount, all of these conditions are met) with 30% off. After entering this code there's a discounted price in...

oculus wont turn on

hi my son is very upset the oculus will not turn on it has the rd light we've been charging for 30 minutes we've tried holding power button,hold volume and power button and different cables please help cant afford another one

Screen zoomed in, fisheye-type in oculus link

I bought my oculus quest 2 a few days ago and i started to suffer about a screen problem that i dont know if its a hardware or software problem. When i start my oculus link i can play normally, but after a few minutes my screen get zoomed in and the ...

AirLink Internet Question

Okay so, my Oculus Quest 2's internet is diffrent from my computer's internet, and I cannot connect my computer to the same internet as my Oculus 2, so can it still work without having the exact same internet connection?

Koren63 by Level 3
  • 3 replies
  • 0 kudos

Meta quest 2

My oculus won’t except any of my cards and I don’t know how to fix it.

Top Kudoed Authors