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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38943 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

New Quest 2 Air Link Three Dots

Hello, I am having trouble connecting my Oculus Quest 2 with my PC. I connected with the application through pairing but when I hit "Launch" I see three white dots and the application on the PC has a popup "oculus isn't working correctly please see s...

Can’t link oculus to Facebook account again

Hi,my son was at a friends house and changed onto their Wi-Fi. He is now home and can’t get into the account (linked through Facebook). Last time this happened we lost the games and had to re-purchase.please help,Thank you

Left controller issue

This is my 3rd left controler in the matter of 13 months. From what I gather this seems to be a big problem for a lot of people.. My left controler laggs when going forward. No other direction but forward. This controller is now doing it as well afte...

Is Apple Health Sync started?

Hii read on lot of articles, oculus move can been synced with apple health but I no see the option. Has the feature released yet?

PLEASE HELP

hi i can’t play any games that require internet as it says authmodule return invalid device scoped access token and it’s really getting on my nerves i really want to play a game and can’t i’ve tried everything and used all the responses from other pe...

Left controller not working

So I got my oculus about two years ago and I loved it and I still do but randomly one day I got on to play and my left controller was not working so I changed the batteries and that still did not work so it sits in the corner of my room for a little ...

email change cant log on devise

hi. My facebook was hacked and after getting account back I changed my email. Now quest headset wants facebook logon but email is fixed on old email and i cant change it. I have changed email on occulus ap/browser account but how do I change on heads...

emoeba by Level 2
  • 115 Views
  • 1 replies
  • 0 kudos

Oculus Wireless Remote with alternative usecase

So since I don't really have a use for the Wireless Remote, but really like the feel of it (shape etc), I wanted to know if it is possible to use it as a remote for PowerPoint (for example). I haven't found any infared lights on it, hence I am assumi...

Re haptic support

Hi is it possible to pull input information directly from Quest 2 controllers to a 3rd party haptic peripheral via Bluetooth or WiFi? I can see a lot of haptics are triggered via individual apps SDK files but I was wondering if there is a more genera...

Falan by Level 2
  • 113 Views
  • 0 replies
  • 0 kudos

Resolved! Quest 2 causes other network devices to lose connectivity

Hello. I've had connectivity problems with the quest 2 and other devices (iphones and computer) after turning on my quest 2. I started pinging another site using the ping -t option to ping continuously and immediately on the quest 2 connecting I star...

How do a cancel a refund request

I bought a game today with a using a promo code but only later to find I bought it with a parents account and then refunded it only to realise I could have just transferred the money to that parent but now I'll have to pay full price and I can't affo...

Games not working on my Oculus

Some games are not working, it tells that I need to downloaded again, I tried to downloaded but it doesnt work it just saying it is working but never happened. Also it tells that I need at software update but it never works too.oculus quest 2.

My oculus is connected but I can't do anything.

I have my oculus connected to the internet I just can't access anything. The moment I try to get on a game it either kicks me out or doesn't let me connect.Our wifi did go out a few hours ago and I just tired to get on my oculus. Yes I've tired reset...

Wi-Fi issues

I will go to my girlfriends house and it will connect to the Wi-Fi right away. But when I go back to my house it will say “connected but but Wi-Fi” does anyone know how to resolve this problem?

Lost everything

My Facebook was stolen and the email was my jobs email and I no longer work for them so I don’t have access I had to creat a new email and I just want access to all my games

Assosa by Level 2
  • 66 Views
  • 1 replies
  • 0 kudos

Left controller broken?

My left controller have been working fine for 3 years now or something like that I have never been hard with the equipment and always used it with care but this day my left controller won’t connect or start the led won’t even turn on and yes I have t...

Yellow scribble on left eye

I played my oculus regularly like usual last night then this am I turned it on again and there’s now a yellow scribble in the left eyepiece. I didn’t go outside and I’ve owned my oculus less than one month. I’ve only played it a handful of times.

Replace left controller

I need to replace the left controller because the plastic “ring” broke near where the arrows are showing how to take the battery cover off and the controller no longer works properly. Can someone advise the best way to do this?

WorkRooms not updating room logo to other users

Hi,I uploaded a logo to a few rooms and set it to be active. From my view, everything looks fine, but other participants don't see the new logo. They only see the same as me when we are using the built in logos.If they try to change to the logo I upl...

kavn by Level 2
  • 275 Views
  • 5 replies
  • 0 kudos

Account Not Working

Hello, yesterday I updated my Facebook account Birthday date, and since then i cant play any oculus games, and when i try to view my profile it says: Unable To Load, Please try again later.Also, when i try to open the oculus phone app the will just c...

Larror by Level 2
  • 182 Views
  • 2 replies
  • 0 kudos

Resolved! Game not installing! Wont uninstall either

Hi, I recently bought Resident Evil 4 and was installing it, on my oculus quest 2, when it suddenly stopped installing. It gave me the "retry" option on the game icon but when clicked on nothing happens. What can I do to resolve this issue? Any help ...

iMac 2017 (Radeon Pro 580) and Boot Camp (Windows 10 Home)

I bought iMac 2017 (Radeon Pro 580) few days ago and tried run Oculus Rift CV1 on Boot Camp (Windows 10 Home).But disturbed video displayed on headset and "Your computer doesn't meet Rift's recommended specifications" message on Oculus Home.Radeon Pr...

fukazayo by Level 2
  • 7866 Views
  • 20 replies
  • 0 kudos

My left controller stop working

Hi my left controller is just blinkning all the time. Tried to unpair and pair it. But still blinks and do no shows when I start. It looks like it’s paired and I have new batteries but then nothing. Any suggestions?

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