Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 55049 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! How to use my wifes Quest 3 on my Oculus PC VR account

Hi, I run a Quest pro via link cable for PC VR flight simming. My wife recently purchased a Quest 3 headset, she uses this standalone for VR gaming and apps and has started her own account to use it with.I would like to try the headset on my PC, to c...

Cannot set Oculus as the default OpenXR runtime

I get this pop up every time I open Oculus app. I can't seem to get it to go away even after trying to click it to set it as default but nothing happens. I cant't seem to launch apps from unknown sources like Roblox and it won't get recognized either...

image (6).png
Fluffzy by Honored Guest
  • 6640 Views
  • 7 replies
  • 0 kudos

referral credit not appearing in account

Just purchased Meta Quest 3 yesterday and used referral link (code) from a friend. However, the referral credit does not appeared in my account. There is a recommendation to factory reset and try again, which I have tried, but still didn't work....

BHSK.8216 by Honored Guest
  • 312 Views
  • 1 replies
  • 0 kudos

Referral credit not received

Did not receive the $30 dollar referral credit from my son after activating my new Quest 2. Got the following message: Unable to accept referral There was an issue accepting this referral. You may not be eligible because the country or region is not ...

Walt1358 by Honored Guest
  • 389 Views
  • 2 replies
  • 0 kudos

app referral credit not received

I have referred a friend of mine to buy 2 apps, both of which he did but I never received either of my credits. My friend also referred me to a game and he has not received his. We are new to the VR world and plan to buy a ton more games, is this goi...

LoughRife by Honored Guest
  • 484 Views
  • 1 replies
  • 0 kudos

asgard's wrath 2 coffre inaccessible dans le desert

bonjour ,en parcourant la carte dans asgard's wrath 2 je remarque un coffre ne nécessitant pas de pouvoir particulier , et pourtant impossible de l'atteindre.par exemple dans le désert (sous le grand pont qui fume) proche du pont que l'on déploie ave...

Metwurcht by Honored Guest
  • 204 Views
  • 0 replies
  • 0 kudos

7th guest quest 3 - ball stuck in game

I'm in Dutton's bedroom, playing the final game with the safe. It's the one where you find all the dials, then you're trying to open the safe. My ball got stuck and it won't move. Is there a way to reset this game so I don't have to start the entire ...

Steering wheel for Oculus

Hi ThereJust got our Oculus, and loving every bit of it!!Found Dirt Rally, and absolutely love the thought of driving this in the Rift, but with the rift I just cant seem to even consider driving it with the Xbox controller. Doesn't even seem like a ...

BJERG by Honored Guest
  • 26384 Views
  • 15 replies
  • 1 kudos

Resolved! Many issues with Quest 3 that can't be solved

1) On Quest 3 from PCVR. I run airlink, and then sometimes I can't start steam VR. I press it and it pretends to load, then I'm back at the library screen.I have run it once and it worked. No idea what's different.But I can start the steam VR game fr...

marolious_0-1701836158339.png

Wrong gender of VR avatar

TLDR: After changing my avatar's hair color to pink, the avatar automatically changed body type to female and there seems to be no coming back.I understand the idea: ""The Meta Avatar does not have a gender. You can specify masculine or feminine feat...

Quest 2 - Controller pairing issue

So, in December my wife bought the Occulus 2. In mid January my wife was using the system and noticed that the right controller battery was dying. She replaced it and we could never get the controller to pair. Contacted support through chat and now b...

Help

What is the email for meta support or help?

passthrough transition is bad

as of recent, the transition from passthrough to app and vice versa became nothing. and back to app just has flashing on the ground. outside of apps its fine

Quest 2 left controller faint light

Whenever I put my battery in and tap buttons I get a very faint light for a couple moments till it doesn't even show up. I've tried every solution I could find aluminum, different batteries ect, and still faint light and then dies out. Although my ri...

apperr by Honored Guest
  • 417 Views
  • 2 replies
  • 0 kudos

Quest 3 booting into USB Update Mode

Hello community. I am new to quest and when I turn on my headset it shows a screen that says USB Update Mode and has the options of... Boot device Device info Factory reset Sideload Update Power off How do I get back to my reg screen?

Enter code

Headset tell me to enter code know where on website to enter code please help

Money has been taken but no game.

I have just paid to buy a game on meta quest app. The payment has been made by PayPal automatically and I just lo9ked up my bankaccouny. The money had been taken but the game has not been perchased and I can't download it. I had look on my library an...

Oculus software not recognizing USB 3.2

I have an Alienware R15 i9 with RTX 4090 Graphics card. Every USB port on this machine is USB 3.2. On the front faceplate is a USB C 3.2 port. I am plugged into that with a brand new official Oculus link cable. The other end is plugged into my fully ...

Purchased Meta Quest 2 at Walmart(Bad Idea)

I purchased a Meta Quest 2 at Walmart(Bad idea.Do not buy at Wlamart), went in today to exchange it for a Meta Quest 3 and they told me my serial numbers do not match so they wouldnt exchange it for me. I have my reciept, all new packaging etc. Walma...

Submit an ID

to upload my ID so my account won’t get suspended but it keeps rejecting it, Meta can you help

Not able to open headset settings

 When I try to get to my headset settings in the oculus app it’s grayed out and won’t let me access the settings, I’ve already uninstalled the app although it didn’t work.

IMG_2507.jpeg

PTC v63 issue with multiple apps

When I open an app, I am in the wrong location to start. In marineverse cup, I was in the water not the boat. In Mondly, I was at a great distance. In Supernatural, I was below the platform. It happened in several other apps as well. I restarted the ...

DarleH by Honored Guest
  • 458 Views
  • 2 replies
  • 0 kudos

Can my PC run Meta Quest Link with the Quest 2?

Before I buy the amazing meta quest 2 I just want to make sure it’s compatible with my pc specs since it doesn’t really say on the website: Ryzen 5 5500, RTX 3060 12gb, 16gb ddr4 3200mhz ram all I need is a yes or no answer or if there is just one th...

harry.c05 by Honored Guest
  • 390 Views
  • 2 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels