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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Buying games

The oculus app nor oculus will let me buy games. It keeps saying purchase failed.

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moving dot with head in browser

when I go into a vr video in browser, I have to move my head to move the dot then select it with the controler, it controler use to move the dot now its my head, why, and can we go back to the controler

upo7 by Level 2
  • 1 replies
  • 0 kudos

Game refund

I sadly purchased echo combat but now realise I can’t play it on Quest. When I request a refund it says no if I’ve played it for more than two hours or purchased it over 14 days ago. I purchased it 10mibs ago and cannot even play it on Quest but it s...

Cloud Backup Not Working???

Hi, I have cloud backup enabled, i have used cloud backup previously, the last time was April. I have since tried backing up again a few times in May and nothing shows up on the website as backed up although i have been playing lots and getting to ne...

Roky360 by Level 4
  • 7 replies
  • 2 kudos

Controller issue

For some reason my left controller doesn't want to connect. I was playing pavlov and my controller disconnected I took out the battery I put in new ones but nothing worked I updated the headset think old firmware was the problem but it made it worse ...

referal credit

hi i sent a referal request to my son when he bought a quest 2 this was 3 weeks ago i have sent a message too but had no reply over 2 weeks ago can someone help please

Unable to cast from Meta Quest 2 to PC

Hello, I am unable to cast my Quest 2 to my PC. I can cast from my quest to my phone perfectly fine. But when I select Cast< Computer < My computer, it gives me an error saying "unable to cast/livestream failed". Both my PC and Quest 2 are on the sam...

Meta Quest Pro Quest Link cable to laptop

I'm trying to use Meta Quest Pro USB C Quest Link on my laptop, but when I do, it can't find my laptop I'm connected to. When I put it in Air Link, it finds it fine. But, I want to use the cable it came with instead. All drivers are up to date and la...

Resolved! Stuck

Oculus quest 2 is stuck on loading screen. Restarted multiple times but nothing works. The meta logo just fades in and out. Anyone have this issue and how do we fix this?

I dint get my refferal link

I logged in my mobile app and when I went to the menu there was ni refferal link and I want to know wht I didnt get one

NDLTX by Level 2
  • 2 replies
  • 0 kudos

'First Steps' Demo on PC is Missing

Hey, I noticed that the First Steps demo is missing from my PC Library and the Oculus store. Also, owned titles don't show up in the PC library by default. I have go grab them first off the store page...

Cant find my purshased game with my facebook account

Hello my account is facebook, and i purshaed from that account some games. Why now you forceme to create a new meta account, i dont get it. This is a shame, i want to login with my facebook account, now i log with meta and cant find anything on my li...

Hardware requirements not met

Hi,I just upgraded my GPU from an RTX 1070 to RTX 4080 and when updating the Oculus app I got a message saying my hardware do not meet the minimum requirements. The gpu is the only change to my system, so I'm not sure why I would be getting this mess...

The Walking Dead: Saints & Sinners download problem!

I have the Quest and I've been using it linked to my pc. I purchased the new walking dead game but cant get it to down load. Not sure if i've caused the problem. I normally use the oculus desktop pc app the buy games and then install them on my pc wi...

Payment method error

I cant buy any game on oculus quest 2 I tried different cards, prepaid gift card using the app on my phone, the pc and through the oculus it self, i even tried using different area code nothing works, it keeps showing the same message, it doesn’t acc...

Right Trigger Sticking! Rift S

Hello! My Rift S controller is sticking. It is only my right trigger. Ive seen other people with the same problem, the right trigger sticking. I would like to know how to fix this problem.

Unit761 by Level 2
  • 1 replies
  • 0 kudos

Pairing MQ2 headset to app not working

The headset won’t pair to mobile app but I can see headset as paired on phone. Please provide some guidance on fix. I’ve removed and reinstalled app, factory reset headset. Practically sitting on top of router. Driving me nuts. Thanks

How to get back to home screen

Any app I open or any time I open the browser, I have no idea of how to get back to home screen. I have tried to press all the buttons but nothing happens. I am stuck on the app or browser I open and I just can't see how to get back.Thanks.

Password Will Not Update

I am having trouble staying logged in to my account. I have changed my password several times but when I log off to sign into the app it doesn't recognize my email and password. Then when I try to log on again from my laptop, it rejects my password a...

Referrals haven't worked since before christmas

Hi allReferral system hasn't been working since before christmas. I've mailed support, i just get information that the request has been updated, but no information on the update it self or a link to where to read this information.I've also been in di...

kimemax by Level 2
  • 5 replies
  • 0 kudos

Resolved! OVRServer_x64 fails over and over again

Hi,I have a PC with Windows 10 which passes all hardware tests to install the Oculus App and the Oculus Rift S VR.I have updated all drivers, softwares and uninstalled all potential softwares that could interfere. I have completed numerous successful...

Oculus app messaging lagging?

So I've been experiencing issues with the conversations in the app. When I type it lags. It only does it in the app. Not really sure what to do. My phone works fine, the app doesn't need updated. What should I do?

Sub account

Hi. I set up a sub account on my sons quest 2 and I had to factory reset. Now when I log back in only his main account is there and my sub account has vanished. I have tried the email and password combinations I use and it only ever brings his bedroc...

Refferal Problem

I sent a referral to a friend. She just messaged me that it came to her as "attachment unavailable." Not sure what to do.

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