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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

System requirements for Workrooms

We want to run a pilot test with workrooms in a corporate environment. Really difficult to find system requirements for this. We are planning a pilot set up with three Oculus Quest 2 headsets, two being run on a regular business PC laptop and one on ...

Cant log in

After I tried to login with facebook on oculus app, a window pops up which says: To comfirm your facebook login, please switch to default web browser now. I have waited a good couple of minutes and nothing happend. It did not log me in.

VR Work space

I recently come across a feature where it allowed me to outline a desktop in VR how do I get back to that location to finish set up I thought it was called VR workspace but I miss mistaken

Spuco64 by Level 2
  • 2 replies
  • 0 kudos

VRChat not working even after reinstalling

So I've had this problem that, even after reinstalling it 3 WHOLE TIMES, It still crashes at the login screen. I've tried everything I could think of and No one online has the same problem or even a solution. It's a brand new headset not even a month...

Air link VS Wired link

Hi all. Only had my quest a few days. I've enabled Air Link and been playing Half Life: Alyx for about 7 hours or so this way - with no issues at all - as such. Also been playing Ragnarock (what a fun game!!) My question is though - would the game lo...

X99MYKE by Level 3
  • 5 replies
  • 0 kudos

Oculus Rifts S App lag

hey guys, need some help with my rift s app. My Vr works normally on the Quest 2 menu and such. When I hop onto the Oculus Rift 2 app, it is super laggy and stuttering. This impacts steam vr and vrc as well. I need some help cause it works fine/smoot...

ToxicTM by Level 2
  • 2 replies
  • 0 kudos

Oculus Quest 2 apps fully crashing after 20 minutes

Hi hi! I've switched from Airlink VRC to plain ol' Quest 2 VRC, however I've noticed something a lil funky. I read a few reviews that were relatively recent (as they were made within the month) about launching the game, playing for a good 20-ish minu...

Purchasing game but needing to sign up

Hello!I am new to Oculus. I purchased $60 worth of games. They showed up in my library, but they are asking me to ‘sign in’ to get full access. What am I signing in to? The game itself? I’m already signed into Oculus or the games would not have showe...


I've been trying for 2 days to update poker vr and it is taking so long. I went to work and came back to it not being installed. It's going to take 10 or more hrs at the rate it's going today. What am I doing wrong?

Pair new controller

we ordered a new controller. However when we go to log in the app, it says the password is incorrect. When we try to reset. It says a Facebook account is merged, when we log in with Facebook it does not give us option to pair a new device. Username i... by Level 2
  • 1 replies
  • 0 kudos

video rotation

Hi im looking for a way to keep a non VR video staying in my focus on my quest 2, i dont really want to turn my head and have to refocus. is there anyway to keep it centered?

Controller not working

So recently I was playing a game and out of no where the left controller disconnected that’s weird I said am I went to put in another battery till evntuly I wouldn’t turn on I went through the setting up process and pairing controllers but it won’t w...

Black screen after Oculus logo

I just got a brand new Quest 2. I fully charged it until the charging light was green and now I want to set it up but when I hold the power button I see the Oculus logo and then it immediately goes to a black screen, but the white indicator light sta...

Supernatural App Crashing on Start - Scoped Access Token Error

Hello. This app is crashing whenever I start it, and when I try to view the store, I get the Scoped Access Token error. I've tried reconnecting to my Oculus apps on multiple devices, as well as restarting the Oculus. So far, only the Supernatural app...

GavinJF by Level 2
  • 3 replies
  • 0 kudos

Changing start location in Home

Can't decide if I'm being dense not seeing how to do this, or if its not possible, but how do you change the position you're standing in when Oculus Home loads? I want to be staring out at the grand expanse of the universe, not looking at the wall wh...

vfrhawk by Level 4
  • 3 replies
  • 0 kudos

AltspaceVR crashes constantly on PC

I purchased a good mic so I could use it on Altspace for karaoke and open mic sessions but,whenever I use Airlink or usb cable, Altspace crashes, first sign is my hands blinking on and off, then there are no worlds or friends in the main menu. It wil...

Video Sync Issues

Hello there, Captured a screencast recording within Meta Quest 2. About 3min / >120MB file. File sync on. Mobile bound to Met Quest device, all same network. Click sync - popup sync begins. Been trying two days but file is not appearing. Tried a test...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Suddenly cannot access any apps or screens with Oculus Quest

As of now, I can no longer see the home screen, the app screen, the store, or any of my app icons. I have an Oculus Quest 64 GB. I purchased it new in April or May of this year and have had no serious issues with it until today.First appearance of th...

PC connection to headset, but not putting me in VR mode

I have tried both Steam and on Roblox, and both platforms register me as in VR mode, but my headset goes black when the game opens up/won't change at all, and the game will still play as if i wasn't using a VR headsetGPU: NVIDIA GeForce GTX 1050CPU: ...

Unable to add payment method

Whenever i try to purchase a game or app it says i need to add a payment method even though i had one i no longer see one there and now it says unable to add payment method when i try to add a new one.

Horizon Worlds Won't Boot Up Properly

Since the last couple of days, whenever I boot up Horizon Worlds, I am greeted by a blue endless void with messages varying from saying I can't travel to worlds, or endlessly waiting on "Entering Horizon Worlds..." I contacted support but they tell m...