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Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Ghostbusters Rise of the Ghost Lord - Son Can't Access Servers, No Multiplayer
I wanted to follow up with this issue and concern that I've been working with Meta to resolve. What has been disappointing, is that for a few weeks in December 2023, my son was able to play Ghostbusters Rise of the Ghost Lord with me (his parent). He...
Error Deleting App, cant Reinstall App
I had to remove "Gods of Gravity" app to save some space.The Quest shut down due to battery depletion during the delete request.Now I cant seem to remove the App, it does not start, it also does not delete, I cant even redownload the app!I tried to r...
Disruption during game play and vr environment
Hi there, while playing any game my headset goes blank and then shows the boundary parameter and comes back to the game again. During this time the controllers disconnect. It also happens sometimes when I am in a vr environment. Its goes into walk th...
Resolved! Dual units
My grandkids always fought over who got to use the quest 2. So I went to Best Buy and asked if I bought another unit,could we access all the purchased games and apps on new unit so both could play and was told yes,to sign in with original acct. But w...
Resolved! Boundaries not working correctly since updating to v63
Hello,My Quest 3 is having issues detecting/creating boundaries since I updated to v63 (Same room / same lighting conditions) It starts off with incorrectly detecting the floor level (which wasn't a problem before) so I have to resort to manually set...
account suspension problem
you see you suspended me so i was like what did i do to you? so pls unsuspend me
Meta quest 2 startup
I have some kind of issue, and I have tried everything in my power to fix it. For about a week, my quest 2 would start up as normal, bit get stuck on the logo and spin. Now, it spins for about 2 - 4 rotations, then goes all black and powers down and ...
v64 (missing Lying Down Mode and 120hz)
Installed my v64 on my Quest 3 last night. I went to check the experimental features and to my surprise, lying down mode wasn't there. I've seen others complain about it in the v64 threads missing in the official v64 release.Also, 120hz mode seems to...
Resolved! Meta Quest 2/ 3 "Lying Down Mode"
What happened to couch mode? It was there until update to v53.
Stuck on updating.
Since a couple of days ago I am stuck on updating every time I turn off my quest 3. It just keeps says updating and never finish. Does anyone know how to solve this? I have turned off the update automatically in order to shut down the headset. Otherw...
quest 3 audio input latency?
on an app that allows you to do multitrack recording.recording audio from microphone to existin track / metronome / click track.with quest 3 the offset seems random.with quest 2 everything is in sync.any ideas? what is different about quest 3?
Resolved! Quest 3 Left Controller not working
It was working fine and then suddenly stopped. It tried to do a firmware update and it will make it to 66% …. does this 3 times and then fails.Tried all of the “fixes” in the forum ( unpair and pair, factory reset, try different brands of batteries) ...
Wrath asgard Wrath.
Dear Meta Quest Support community,I hope this email finds you well. I am writing to seek assistance with an issue I've encountered with my new Meta Quest 3 headset. Upon purchasing the device, I was delighted to learn about the inclusion of a complim...
Resolved! Continuous boundary settings since past updates
I am having issues with my boundary settings in my OQ2 since the last 2 system updates. In WW 1 Warplanes, I am constantly having to stop playing in order to readjust the boundary settings so that the steering stick in the game isn’t stuck in my stom...
Resolved! Quest 3 Need to use USB hook up to PC
Hi Everyone, So I am thinking of purchasing the Meta Quest 3 and upgrade from the Quest 2. The Quest 2 requires that I use a USB hook up to my PC from the Quest 2 for many games. With the improved memory of the Quest 3 I'm wondering if that's still n...
Can't Buy The Game Ballista
For some reason I cant buy the game Ballista. Does anyone know why the option to buy this game is not available ? https://www.meta.com/en-gb/experiences/1611681078875316/
Resolved! Referral code
Hello, I just got a referral code for FNAF VR HW for 10%, and submitted it, but now I got one for 25% and can't use it. what can I do to use the 25% code instead of 10% ?
Changing child’s account age
I try to change my child’s account and keep getting this message “we aren’t able to update child’s birthday please contact support”
Resolved! Orientation resets very often
Sometimes when I turn on my Meta Quest 3, it will sense me clicking buttons, but it won’t track the controller itself. Whenever I try to play any VR game, I have some fun for a few minutes before it starts to reset orientation as if it is pressing an...
Movement not registering in Les Mills Body Combat
Upper cuts and hooks not registering is les mills body combat. Used 5-6 times no problems
Left Touch controller Thumbstick Jittering in one direction.
My left Touch controller has a issue with the Thumbstick, where any motion that would push the thumbstick down (not pressing it in, just moving it down) causes a short signal of it being pushed down all the way to be sent, before continuing as normal...
Headset freezing on startup screen meta logo.
So this has been happening for a couple of days now, and I've scoured the internet trying to find solutions. So far I've found that if people let it die on its own and factory reset, and leave it alone, it'll work, but I've done absolutely everything...
Low Resolution in Vr
We have an Oculus Quest 2 and we are trying to use if for real-time rendered walkthroughs of houses. The program is Revit with Enscape. While looking in the goggles the resolution is incredibly low and pixelated compared to how the image looks on the...
Device powering on and off
I keep receiving an error message that says system utilities keeps stopping and then the device powers off and back on. I am unable to factory data reset the device because when I go into the app from my phone the device is there but some reason not ...
Boot menu not working
I held down the power button and up volume button to go to the boot menu but every time i open it I'm greeted with no command found I've been having problems with freezing especially when using air link my screen will just freeze completely and I was...
Sairento VR Screen jumps around
Sairento Vr the screen jumps around & Snap turning constantly makes it unplayable. I got Quest 2 64 GB, My PC is RTX 3060 OC 12GB, Asus B-450M, Ryzen 5 3600, DQ750, 32gb Ram & 500MBPS Fiber Internet so no reason on my end that the game should do this...
Hello. I'm having a issue with my quest 2 error: generate a new device code
My Quest had the main account and a 2nd profile. I can connect with the 2nd profile but am unable to connect with the main profile. error message: something went wrong generate a new device codeAnd when I click on generate a new device code the same ...
Tsuro on quest 2
Hi Trying to do a multiplayer on quest 2 for tsuro.cant see how to do it, please help!Have tried clicking live game, but it says can't connect to cloud (am assuming this is hiw I should be able to invite?) TIA
right lens issue
Hi,I need help with my metaquest 3, the right side looks damaged, it has different coloured lines through it the left side is fine as shown in the pictures enclosedleft eyeright eyeright eye at startupAny help on how to fix would be great Garry
Can't get past blue meta logo
I've tried to factory reset my device numerous times and it does not solve the problem. I get the green loading bar, which goes back to the blue logo. I can't use the headset settings from the iPhone app because it will not connect to the headset. It...
