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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 56356 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Games Won’t Update

My mobile app says I have updates ready for almost all of my games, but when I try to update them they won’t update. I’ve gone through many different solutions and even a factory reset to no avail. The weirdest thing being that Gorilla Tag says an up...

DC_Nick13 by Honored Guest
  • 350 Views
  • 2 replies
  • 0 kudos

Quest 3, Quest Link cable & bad Steam performance

Hello!I have an RXT4080, i9-13900HX, and 64GB RAM and just bought a Quest 3. I'm using a wired connection with the Quest Link cable, but when I go to open, e.g., Steam games, I get horrible stuttering seemingly ONLY when I turn my head, not when I tu...

Having issues with headset not connecting-

The occlus we just got just started saying headset can't connect an it won't let us do anything at all. I've powered it off I've taken the battery's out an everything nothing is working at all. I factory reset it an the screen won't even come up for ...

Joelle121 by Honored Guest
  • 291 Views
  • 2 replies
  • 0 kudos

Accidental extra headset - can't return

The situation is that I ordered a Quest 3 from Meta on launch. It was lost in transit, I was refunded and purchased a replacement headset locally. Two weeks later the missing headset arrived. I contacted support, asked as a hail mary to keep the head...

Resolved! Casting screen too high

When I cast my quest 3 through chromecast to my TV the screen shown is too high and does not show the lower portion of what I am viewing. Since I am using the cast the teach friends to fly in VR I need to see the lower instrument panel more than the ...

Resolved! "Frame dropped due to encoder backup"

Every once in a while when running a particularly intensive VR game (DCS), I can suddenly get massive screen-tearing and the spamming of this message in the oculus console. Once it starts, it will never fix itself and go back to non-teared frames or ...

encoder backup.png
MoleUK by Protege
  • 19488 Views
  • 31 replies
  • 5 kudos

Oculus quest 2 shutdown issues

Hi, whenever I turn on my oculus Quest 2, it shows the blue mega quest logo for a few milliseconds, then shows a gray screen, then finally turns off. This happens in the span of about 4 seconds. It just does the same thing weather you hold the power ...

FD2014 by Honored Guest
  • 391 Views
  • 0 replies
  • 0 kudos

Ghosts of tabor not in library after preorder

Hi. I preorderd ghosts of tabor on my quest 3. And i only now had time to install and play and when i preorderd it said i could download and play on february 8th but i still do not have it in my library but in recent bought stuf it says i did indeed ...

Screenshot_20240216_115328_Video Player.jpg
Lukeh953 by Honored Guest
  • 606 Views
  • 4 replies
  • 0 kudos

The helmet does not work oculus rift cv1

Здравствуйте, у меня проблема, программа Meta Quest Link постоянно перезапускает драйверы шлемов и не может ее обнаружить (шлем oculus rift cv1). Подскажите пожалуйста что делать?

Resolved! What's the easiest way to transition from Rift to Quest 2?

I've been using an Oculus Rift for years now. I'm considering replacing the Rift with a Quest 2 since the Rift is no longer supported with no replacement parts if something breaks. The Rift works fine on my PC that exceeds all hardware requirements. ...

RobaireX by Honored Guest
  • 1210 Views
  • 4 replies
  • 1 kudos

unable to register a new payment method

For the last 2 days I was trying to register a new payment method, but the app did not accept my card (which I already used here before) So I can not do any purchase now. Did anyone face a problem like this lately?

Magnetic charging adapters for Quest 2 and 3

I'm looking for anyone who has used USBC magnetic charging adapters. These are the two little magnets that attach to the port of the mask and the other end to the charging cable. The design allows for quick connection and disconnection of the chargin...

Unable to login to Oculus App on computer

When setting up my oculus app on my laptop, it sends me to the login page on the app. Here, I tried to login with meta, and it send me to a page saying to go to your default browser, with no further explanation of what to do when I get there. I Then ...

TThomasTT by Honored Guest
  • 226 Views
  • 0 replies
  • 0 kudos

Resolved! Oculus PC app won't login

I bought my quest 2's before oculus became meta.Now my son got a new PC so trying to get it all setup to play Alyx on his PC.It seems to require the oculus app, problem is it won't let me login. It either tells me to use my browser to login (which I ...

browser without support Chinese language

The system lacks support for Chinese input methods and does not provide voice input functionality, which makes it very inconvenient for me to search for information or connect to YouTube using the browser on Meta.

Quest 3 multitasking improvement help

Hello, I was just curious of anyone knows of any apps or ways to make the multitasking on the quest 3 any better? The fixed positions of the 3 windows you can have open aren't great viewing angles to me. I just want to be able to use the same 3 windo...

Resolved! Warranty information not showing up on account

Basically what happened is i was on a trip and my brother wanted to use my quest 3 but he said he’s mods weren’t working on the game he was trying to play so i found out the mods don't work on secondary accounts only primary accounts and then i said ...

AdoreZach by Honored Guest
  • 529 Views
  • 4 replies
  • 0 kudos

Gorilla Tag Refund

Hey, I recently bought gorilla tag on PCVR and would like to refund it but I don’t know how, please help because I would just like to play on standalone quest,Amythist_Gtag.

ID verification still broken.

@MetaQuestSupport For the past month, I haven't been able to login to my account for the past month, due to the silly ID verification. It always says they aren't able to verify my id. Each time I send a very clear picture it just doesn't work. I've c...

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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