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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Tracking Lost Loop

whenever I turn on my quest 2, it shows the meta symbol, then shows th "tracking lost" notification. If I press "continue", it shows my home for a split second, before going right back to the "tracking lost" screen. Has anyone else had this problem r...

anizez by Level 2
  • 3 replies
  • 0 kudos

Can’t Change Email Address

I have been trying to update the email address on my developer account without luck. I get to the screen where it says a verification email was sent but I never receive that email. I can’t seem to find an email address to contact support for help. I ...

Where’s my money?

So I ordered a left hand controller in March. I received an email saying my order was received, paid for, and ready to be shipped April 1st. As of June 1st I have no controller and I still don’t have my money back AND I have a game system that so inc...

Resolved! Oculus quest 2 won't show apps and games

The headset won't work it's running normal but before I restarted it had acted up in vr chat and other apps and the store won't load even still and the store error code pops up as error code hdslvc2 please help

Debit card

I keep clicking payment methods and it doesnt show debit card and i can do only debit card because i live jn the netherlands anyone got something for me?

Monitors go black after I launch a game using Oculus link

Hi everyone,I got a quest 2 a couple months ago and a third party cable for oculus link. I can get oculus link going and get the the link home but when I launch a game from my desktop my pc monitors go black but my pc stays running. In my quest I go ...

Oculus quest 2 replacement

Returned a defective unit to Meta and they received that device on May 16. Three days to process and send me the replacement was what I was told. Now it’s June 1st and still no replacement! I’ve sent numerous emails and always get the same response…w...

Oculus Link on Mac M1 Macbook Pro

I recently got a new 16gb M1 Chip MacBook Pro 2020. And I would like to use it to play games on my Oculus Quest 2 through steam. I have steam VR downloaded, but I can't seem to find the Oculus link app available for mac. Please let me know how I play...

problem with the quest 2 startup

Hello,I have a problem with the quest 2 startup. everything works fine but at the end, when I get a screen telling me the setup is complete and I press the "oculus" button, nothing happens except the screen refocusing. I never get to the menu.I did a...

Resolved! Oculus Quest 2 stuck in getting the latest update while initial setup

I am setting up my new Oculus Quest 2 and it is stuck at “Getting the latest software update” in the initial setup after connecting to wifi. Support team is saying this is known issue and hard reset the VR controller and re-install the app. Didn’t wo...

Oculus Black screen Rift S

I have a black screen on my Oculus Rift S during the setup step where you are told to put on the headset to continue the setup process. I have tried to reinstall Oculus. plugged all the cables out and back in and restarted my computer. I have had no ...

Resolved! Oculus Account Unresponsive

Logged into my oculus yesterday and booted up Elixer. On the screen it says it needed a Entitlement Check. I tried going into setting a but my account wouldn’t pop up so I restarted the oculus to see if that would work. i log back in and notice all m...

Horizon Worlds Snap Bug

Snapping continually stops working within Horizon Worlds. It will continue to appear to be on for the selected object, but points will stop snapping to grid references, or corner points of other objects, no matter how you adjust snap settings. Closin...

Resolved! Games won't launch. Help?..

Hi everyone,So after a whole drama with Oculus software and PC updates, drivers etc, everything is working fine. Except.. my games will not open. I have Ripcoil, Minecraft, and G2A Land (purchased after I found out they sell grey market keys  ), I t...

Quest 2 - Oculus Link crashes after launching VR games

I've talked about this issue a few times recently and it's only getting worse over time.Recently (i.e. 2 weeks ago), I started having an issue where whenever I try to launch games on my PC via Oculus Link, they simply refused to work or outright cras...

Getting started with a companion app?

Hi. Please point me to resources for learning how to build a companion app for a quest app. I'm looking to build a remote control app for mobile and desktop so a 3rd-party can monitor and control an app running in the headset. Ideally it'd be both a ...

Sensor between the eyes

The sensor is constantly saying I'm not using the headset and will power it off. We have cleaned the sensor and now believe it's a firmware issue


I deleted the Rift s USB hub in the control panel, and now nothing has been working the USB never works works when I plug it in. It just tells me the USB connection is not working, is there anyway I can recover it.

BLORO66 by Level 2
  • 4 replies
  • 0 kudos