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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 not Charging via USB C even with adapter

Recently Im having problems having Quest 2 battery being up for longer periods of taking via PCVR. My first 3rd party link cable did keep battery up pretty well, but started having connection issues so I decited to get C-C cable. Cable works fine to ...

Oculus Rift CV1 won't turn on No light orange

Sorry for the bad English. My Oculus Rift Cv1 does not turn on as if it were broken, the orange light does not turn on as before and no matter how many times I connect it to other usb ports it still does not work. I tried everything... remove the cab...

Referal credit?

Hi, so today a friend of mine convinced me to buy oculus meta quest 2, and i used her referal link to register and to set up my VR. But we both haven't got our credits.. This is her referal link Accept Referral. | Oculus Can we please both get our cr...

How can I check my warranty

I recently have had 2 messed up controllers left hand has controller drift and right hand has controller drift is cracked and has major tracking issues. I was wondering if my oculus quest 1 still has its warranty activated so I can get replacement co...

Kadne by Level 2
  • 1 replies
  • 0 kudos

Pin Reset Request

Hey so I tried this 3 times and I waited 15 minutes each time and never got the email any help?

Oculus Link. USB Device not recognised, Driver Problem?

Uninstalled and re-installed Oculus software plus the PTC, and also the USB Hub and Root Hub Controllers, plus disabled Power Management. Disabled the 'Thunderbolt' in the Bios, so USB-C ports act as normal USB 3.2. ALL MB drivers have been updated, ...

Stuck in "Please continue for important updates" loop

I got stuck in a loop of constant "Continue for an important updates". I am using Oculus account, and looks like it wants to merge it with Facebook account, and if i try that i would get "Sorry something went wrong" error.Oculus desktop app would sta...

Screenshot 2022-05-31 235901.jpg Screenshot 2022-06-01 002803.jpg Screenshot 2022-06-01 000120.jpg
hhrvoje by Level 2
  • 0 replies
  • 0 kudos

Mapping Oculus controller buttons to PC keyboard keys

I am using the Oculus Link desktop feature where I can view my desktop in the Quest 2. The default configuration allows me to use the stick to scroll up in down in windows and the triggers act like a mouse click.I would like to map the other buttons ...

DefKnol by Level 2
  • 3 replies
  • 0 kudos

Customer Support Lied about Windows 11

I was having issues with linking my Quest 2 to my PC. One day the (official) link cable worked with no issues, the next day it wouldn’t linked. The oculus pc app wouldn’t even recognize it’s own cable. I contacted customer support via chat. “Shy” sai...

Horizental lines showing

hello i have an issue with my brand new occulus quest 2 128GO after playing for few minutes the horizental lines comes in at the bottom, here what all i have tried before : - the occulus tray tool- occulus debug tool- the open xr dev tool kit- uninst...


Oculus Rift Headset - Broken Headstrap Connector Mount

Hi, was wondering if any of you had a workable fix. I have been so careful with my Oculus Rift headset, never pulling it off like a helmet of a motocross dirt racer ;-). Baby it to death.. However, after two years one day I went to put it on and noti...

Guardian grid orientation cannot be defined [Quest 1 and 2]

So after hours of trying i cannot find a way to correctly orient the guardian grid on my quest 2 neither on my quest 1. It is VERY important if user can orient the grid, because when drawing a maximum size play area (10mt x 10mt on Quest1, 20mt x 20m...

TheTonaZ by Level 5
  • 12 replies
  • 5 kudos

Quest 2 unreliable for workouts?

I'm waiting for my 3rd Quest 2 to arrive this week (first one arrived half december)My first 2 broke within a week I noticed a few hours AFTER a workout that there were severe screen distortions (rasters and lines). This got worse over time - as I c...

Elite Battery Strap Drains with Headset Off

This has been a known issue ever since Oculus released the Elite Battery Strap, where it continues to lose power even if the headset is at 100% and shut completely off. The strap will eventually lose all of its charge after a few days. Everyone with ...

Visual Malfunction

I'm not entirely sure if anyone else is having the same issue as me but I'm getting a visual malfunction, if I were to describe it, my screen has lines flickering randomly and it happened randomly and I've tried everything, powering it off, restartin...

Air Link says check internet but all my settings are correct

When I try to connect air link to my pc, connected via ethernet or wifi and still says to check the internet. I have a very high internet speed (150mpbs) and a good stable connection as well as a new router, I verified both my oculus and pc are at th...

I can't get a referral link

So my best friend is getting a quest and I want to help him get his first game by referring but I can't seem to get a referral link, I tried following the steps on the mobile app and the website but it just doesn't work, please help ;(

Tracking lost loop

Hi, to whoever out there can help me, my Quest two has been experiencing a tracking lost loop. I will turn it on along with my controllers and my quest will keep saying tracking lost create guardian and will lose tracking over and over. Also I am not...

Horizontal lines like colored scanlines

Hi,I know some users have already talked about this but I wanted to open a topic again on the issue of horizontal lines like scanlines that seem to affect many Quest 2s.I had a 64 GB headset which worked fine.I bought a 128 GB one and it is affected ...

VRSEB72 by Level 5
  • 14 replies
  • 0 kudos

Referral credit not showing up

So I bought a Oculus Quest 2 and I accepterad a referral link from a friend 1 day earlier. Now egen I have everything set up I can’t see any credits and not my friend either.

Setup suddenly missing options

My quest 2 has gotten into an odd state. Various setup menus are missing options. I’m using v40. Among missing options is the one in About that shows the version number and checks for updates. I tried doing a restart but it didn’t help. I also no lon...

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