Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 15475 Views
  • 73 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Extreme Stuttering in Oculus Link

So I have extreme stuttering when i load into Oculus Link. When I go to dropped frame capture it shows this after recording for a minute .I have a rather unique setup with a laptop and an e-gpu but here are the specs anywaysCPU- Intel Core I7 1165G7R...

MurkyBubbles727_1-1703605216568.png

Meta Quest 2 Works Properly Only in One Location

I had been using my 1-week old headset in a couple different locations and noticed 2 days ago that, while working out in SuperNatural, one of my bats had become improperly aligned with my hand controller by the end of the workout. Since then, it's go...

Zoeetal by Honored Guest
  • 674 Views
  • 7 replies
  • 0 kudos

Rift S crashes when streaming on discord

Whenever I click the share screen button on discord to stream my VR display, the headset instantly starts freezing and eventually crashes. every time. I have a ASUS rog strix 3090 and a ryzen 7 5700x 3d with 32 gb ram. I just want to be able to strea...

J-Raaaad by Honored Guest
  • 352 Views
  • 2 replies
  • 0 kudos

Oculus gallery quest 3

So oculus gallery was working before the v60 update. When I went to go show someone the gallery, it will not open. There is a black flash of a line then nothing. I have tried resyncing thw quest 3 with the app. Logged out of the app on my phone and l...

Gift card added to wrong account (new account made)

Why is it so common and easy to apply gift cards to the wrong account? Considering the fact that this can not be undone, there needs to be systems created to confirm that a card is being credited to the correct account. In my case a new account was a...

How to get second 50 credit added?

Two quest 2 were purchased. How do I gain the other $50 credit? I made an account then my kids quest was added to my account but without the other rebate. Any thoughts on how to gain the credit before the sale ends? 樂

The climb 2 not connected

My WiFi is strong yet the game keeps saying 'not connected to server' , and doing a search it seems a very common issue yet I've found no fix for it. Anyone help?

Resolved! Oculus Rift S audio ticking

Recently, I turned on my Oculus Rift S to play a game, but I only heard a strange ticking noise from the speaker. I thought something might be wrong with the speaker, but even when I plugged in my headphones, the ticking sound was still there. It got...

Noud100 by Honored Guest
  • 1811 Views
  • 5 replies
  • 0 kudos

Resolved! Linking with family kids account

Hi. I have two kids with under 12 accounts. We are trying to link them to their cousins who are also under 12 but we get a message that these accounts must be private and profiles cannot be shared. How do we get these kids connected? We have quest 2 ...

hensl82 by Honored Guest
  • 282 Views
  • 1 replies
  • 0 kudos

Power Bank for Quest 3/Game Suggestions

HiSo we were new to the VR world and absolutely loving it. Having only played the Quest 3 since yesterday I appreciate I cannot comment fully but I do have one major criticism; the battery life is appalling!Now I had read similar prior to purchasing ...

Meta Quest 2 wont turn on or charge

I've had my VR headset for almost a year now and it hasn't been working for the last two days. When I press the button, nothing happens but the controllers work just fine. Charging won't work either and I feel like I've tried almost everything I coul...

jahzara13 by Honored Guest
  • 257 Views
  • 1 replies
  • 0 kudos

Resolved! redeem diffrent promo code

hi therei want to use a friend referral to buy asgard wrath 2 but it seems its locked on the 10% code rather then the 25% probably due to a miss click along the wayhow do i remove the current code from the system ?nothing was used nothing was purchas...

redra by Honored Guest
  • 369 Views
  • 1 replies
  • 0 kudos

Avatar Headwear

Me and my family regularly change our Quest 2 avatar's clothes just because it's fun. However I've recently discovered something that might be a glitch.Unlike eyewear, piercings, hearing aids, makeup and most of the other optional accessories, there ...

KKindle69 by Honored Guest
  • 1145 Views
  • 2 replies
  • 1 kudos

Accessing the Data Folder within the Headset USB/Data/Read-Only

I am a developer for an app that uses DLC.When I am developing DLC content, I need to make the DLC file and put it on the headset and then test it. Sometimes I immediately see I need to change something, make another build and test again. This is the...

Aeromixx by Expert Protege
  • 1013 Views
  • 0 replies
  • 2 kudos

Resolved! Child does not have an email account

My child does not have an email account. I do not want my child to have an email account. I have used my email address to create a meta quest account.I am now trying to create a child’s account but it will not let me without entering their email.Is t...

Asgard's Wrath 2 Redemption - multiple devices

For Christmas this year, my three children have each received a Quest 3. As we are coming from a shared family device, the Quest 2, all 3 devices were set up using the original shared account. We then created new individual Meta accounts for each of ...

Resolved! Referal code not working

My cousin has bought a Quest 2. I set it up for her using my Referal code and we both have received nothing. My sister who also boutght one last week I received the Referal money straight away. What could you suggest is the issue? Both have been setu...

WASL2010 by Honored Guest
  • 905 Views
  • 10 replies
  • 0 kudos

Meta Quest 3 is broken

My husband's Meta Quest 3, bought from Amazon on Oct. 12, is broken. It stopped responding to the right controller. I rebooted, changed the controller's battery, and did a factory reset with no results.I contacted Meta support, they determined that t...

Resolved! meta gift card

Hi,When I purchased my meta quest 3 it came with a gift card to the meta store. When I try to redeem the card in my wallet in the meta quest store by entering in the code it gives me the error: something went wrong. please reset the device and then r...

azorad by Honored Guest
  • 420 Views
  • 3 replies
  • 0 kudos

When will meta support rx 7900xt gpu?

I have this error "does not meet the requirements" everytime i open the app.When will my gpu get the support or meta just gave up on pcvr?!Cause I see most of nvidia cards have support but not the samething with amd.

Oculus Quest 2 Elite Strap Broke

One moment I’m taking my Oculus off my head and the next moment I hear a cracking sound. I look at my Oculus to see that the Elite strap has snapped in half. Can I get a refund for this?

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Solution Authors
Labels