Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 45192 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Stop background music in Air Link?

As soon as I start up Air Link, high-pitched 'space-age' music, basically just one fluctuating high major chord. Even though it is fairly soft, it is by now becoming very irritating! When I close Air Link, it stops. Anyone know how to silence it fore...

Time in VR completely wrong

Hi, struggling with parental supervision as the time spent in VR is way off the actual time being used. As in, it says 6 mins when it’s been hours in reality… any ideas?

l.451428 by Explorer
  • 1334 Views
  • 13 replies
  • 0 kudos

Resolved! Tired of Constantly Creating My Space

Since the recent update, my Quest 3 has stopped recognizing my space and keeps asking me to create boundaries almost every second time I use it. This is really frustrating.I have two playing zones in one large room: one is near the couch (standalone ...

ne1y by Explorer
  • 520 Views
  • 4 replies
  • 0 kudos

left meta quest pro controller doesn't want to pair [ quest 2 ]

My Controller Was Like Disconnecting every 1 sec so I unpaired it and now I can't pair it I rested my whole quest but nothing when i try to pair the blue light pops out for 25 also I have to hold down the menu button + Y button for 25 secs and nothin...

N0xer by Honored Guest
  • 285 Views
  • 1 replies
  • 0 kudos

Quest 3 Asgarth's Wrath 2 Redeem

Looking for help... Case #06532368 I am trying to find out how to redeem the Asgarth's Wrath 2 game with the purchase of the Quest 3. I have tried through email or direct message support on this forum but keep getting the generic info. With no help o...

Quest 3 wired quest link not working

Whenever I try to run quest link on my quest 3 I get into a game and It will work for 1 second and then the screen will freeze, when I look left and right its black with glitchy white lines. I have usb 3.0 cable and the oculus app says it is fine, I'...

quest broke 2.jpg quest broke.jpg

Mic not working with airlink

so i have been using airlink for like a month now, and suddenly yesterday the mic stopped working, i have tried reinstalling drivers, and all that stuff. But it still wont work. Has somebody got a fix?

flashiivr by Honored Guest
  • 3724 Views
  • 11 replies
  • 0 kudos

Headset stuck on spinning logo

My vr has been stuck on the spinning logo for about a week now and it won't stop and I've tried everything to get pass it I've made sure it was charged and I did a factory reset but it's still on the spinning logo.

Resolved! Add account stuck on Health and Safety

Hello, I am trying to add my account to a family-shared Meta Quest 3 and I get stuck on the screen that says "Finish setup on another device" "Go to auth.meta.com/device and log in to review important information about your health and safety..." I go...

JCat280 by Honored Guest
  • 1597 Views
  • 6 replies
  • 1 kudos

Meta quest 3

Nothing I do is working the meta sign stays on the screen, if I do a factory rest then all of the games will be lost??? What do we do to fix this? It is also in usb mode??? It was bought in November and it is still under factory warranty plus a 3 yea...

Resolved! I need my money >:(

I refunded a game a couple days before the ability to refund it expired and I never got the money my account is breydoon and the game was hand physics lab meta pls give me my money

Breydoon by Honored Guest
  • 436 Views
  • 2 replies
  • 0 kudos

Dark Screen even after factory reset

Oculus Quest 2. When it's turned on, it shows the infinity logo then 3 dots then goes black. After a factory reset, it does the same thing. On the About screen when factory resetting it says state: Locked?

eezZzee by Honored Guest
  • 1132 Views
  • 7 replies
  • 1 kudos

Account verification

I created an account for my child because it says if I share my account do so, but after few days, I got the same notification again and asking to do the same thing. But this time I can't creat another child account because the email I'm using is alr...

Game sharing file issue

So I noticed that with game sharing, you can't access any files on any of the accounts accept for the admin account. Is there any way to fix or work around it?

D-jboy8 by Honored Guest
  • 316 Views
  • 2 replies
  • 0 kudos

Resolved! Hands DOES NOT WORK!!!!!

I am new to VR. I got the quest 3 and no matter what I do, I cannot get the hands to work. It’s like my front camera won’t read them or something. I’ve even gone to quick settings and where the directions say you’re supposed to have the option of “ha...

Resolved! Quest 3 PCVR Stutter

I recently bought a Quest 3 and the specs on the thing are great but whenever I try and play PCVR titles I get random microstutter. This happens both over the oculus link cable as well as using Virtual desktop over a dedicated router. I've tried ever...

agentdb by Explorer
  • 1457 Views
  • 4 replies
  • 0 kudos

Resolved! Blade & Sorcery: Nomad developer mode needed?

Hi,I purchased this game Blade & Sorcery: Nomad for my son who is almost 13, but when he tries to play it, he gets a message that says he needs the developer mode. Since he is on a child account, i can NOT turn on developer mode for his account.No wh...

Resolved! Oculus app won t load

why my oculus horizon page won't load i have this problem today it won't load what i can do?:( please somebody help im stuck on horizon 

Screenshot_20231203_004223_Meta Quest.jpg
Hbxgt by Explorer
  • 526 Views
  • 4 replies
  • 0 kudos

SteamVR with Meta Q3 is horrendous

Hey all,Trying to get some assistance on an issue with my MQ3 when playing Ghost of Tabor on steam VR.I Experience Significant Frame rate drops when Launching the game via SteamVR vs Occulus native.Rig is a2022 ASUS ROG STRIX SCAR17w/ RTX3080 with 64...

natas522 by Honored Guest
  • 1172 Views
  • 3 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels