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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Oculus Link Cable

So I don't have a USB 3 port on my PC, so I got a mini adapter that helped for sometime. Now it's saying that I'm using a USB 2 cable when I am using the Link Cable for Oculus, I have tried everything that I can try. Any suggestions?

No email link for Beat Saber

Hello, I just bought my quest 2 today, and when I go to the store to activate Beat Saber it says to click on an email or notification to redeem my copy of the game but I have not received an email or notification on my headset or meta quest app.

Can't buy games

Every time I try to buy a game I get this error code.GraphQL server responded with error 1383118: We noticed something unusual and, for your security, this request couldn't be completed

Unable to stay connected in Beat Saber online play

Every time I try to play Beat Saber on my Quest 2 online or in multi-player I get a message saying Client disconnected, disconnected server timeouted DCR-3. This is very frustrating and I have spent a lot if time trying to figure out how to fix it. H...

lesaros by Level 2
  • 9 replies
  • 0 kudos


what is an alias its in polish

Ostafin by Level 2
  • 1 replies
  • 0 kudos

Link cable doesn't work and doesn't connect to the app.

My link cable is not connecting to the oculus app when I plug it in. I've tried everything. Suspend power off, air link off, device manager updates, everything. I just can't seem to get it working. It worked when I plugged it into my brother's comput...


Resolved! Link Cable isn't connecting properly

Hi, just got a Quest 2 yesterday and the link cable I'm using (link cable in question) doesn't seem to work as intended: I launched the Oculus app on my PC, and under devices I picked Link Cable as my connection as choice and when I connect the USB A...


Anyone No who to contact my left controller isn’t working properly & if I factory rest my headset will I be able to sign back in & keep everything I purchased eg games & in app purchases

Quest 2 won’t pair or factory rest

I bought the quest 2 off a work friend who is moving away. I have the quest 1 already. I updated the software and it’s requiring his Facebook and email logins now and won’t let me add my account until I do. I can’t pair it to my phone it just endless...

Beat saber

Just bought meta quest two and it still had me purchase beat saber is there a fix for this?

Oculus Lenses Not Turning on

I can't find anything about this. My lenses won't turn on. I don't have a "black screen", I have no screen. But everything else works fine. I have audio. I can even use the controllers to interact with the menus, I can still hear the cursors interact...

Resolved! Quest 2 useless after update

My Quest 2 updated yesterday to version update system version 4988289019200150Ever since then, the height perspective keeps changing unexpectedly by itself.Whether I am in a game or in between games in the environment...

Ziziri by Level 3
  • 2 replies
  • 0 kudos

"Solo" mode in Venues?

Under the old version of Venues, there use to be something called "solo" mode; where I can essentially have the whole place to myself. Is this still possible in Horizon Venues?

wuzp by Level 8
  • 2 replies
  • 0 kudos

Resolved! Game referral issues / questions

I was going to send a game referral to a friend and when I go to my referral section in the mobile app and go to the App Referrals tab it only has one game I can choose. The one I want to send a referral for is Walkabout Mini Golf. I have not seen an...

ssquard by Level 2
  • 8 replies
  • 0 kudos

Wrong time zone

I factory reset my oculus quest 2 with the headset and it shows the wrong time. It does not show the year 2037 for me, instead of showing the normal time, it show one day and a couple hours ahead.

Casting admin only

Hi my admin account can cast to tv via (mirror on my iPhone) but my son who shares the same headset is unable to do the same. We get the code to connect but it doesn’t work. So basically if my son wants to cast he has to do on my profile and not his ...

Factory reset and oculus won’t connect to phone

I factory reset my oculus because the environment glitched and ui wouldn’t let me use the oculus. I’ve tried to connect the oculus to my phone with the code but my oculus and phone seem to be having trouble. Would like to know if there’s anything I c...

8 digit code?

Every time I log into my oculus now, it gives me a eight digit and letter code to put in my phone to log into a meta account. I have a meta account and an oculus account AND a Facebook account. When I put in the code into my phone the screen will say...

Resolved! Quest 2 Audio Jack Broke

My Quest 2 audio jack broke and has stopped connecting to my headphones. This is my refurbished headset that I got about 2 months ago to replace my old headset from meta. I have been using my same headphones "Astro A40s" since I got my 1st headset 2 ...

Customer service

Okay bottom line.The charging port has gone into the headset and can't charge unless the the cord is at a stupid angle, I am in Australia but the headset was bought in the US from a company that I purchased it from I was promised a replacement and to...

Resolved! Oculus Quest 2 suddenly not connecting

I’ve been playing on my Oculus Quest 2 for about a month with no issues. I’m completely signed up and have even paid for and downloaded a few games. Suddenly today when I turned it on, it wants me to sign in with my Facebook information. I thought th...

removing account from quest 2

so i got my quest 2 second hand a few days ago and i paired everything was fine and all but i wanted to use sidequest to play more free games so i made a new account (this was dumb since i could have just turned developer mode on my orginal account) ...

Cant use free trail

I was told and shown how to use free trail for games, but when I try to check my app it dosent say free trail anywhereDoes anyone know why, and how to fix?

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