Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Refund problem

I tried to refund Among us Vr, and it says the refund was approved, but I did not get my quest cash back. Does any one know why?

Meta quest 3 not picking up USB 3.0

As the title suggests, when I plug in my quest 3 it always chooses a 2.0 port instead of a 3.0 port. I have confirmed that the USB port I am putting the cable into supports 3.0 and confirmed that when a USB 3.0 device is plugged in it works as a 3.0....

Cannot set up boundaries

Have had boundary issues from day one. Was initially able to set up two boundaries. After those two, it began glitching and not accepting boundaries. I tried resetting the system, now I cannot get past the initial boundary setup screen. It keeps kick...

BilboVR by Honored Guest
  • 253 Views
  • 7 replies
  • 0 kudos

Can't save progress on Shooty fruity

Just played shooty fruity for the first time but when I went to play for the second time my progress was not saved and I was back to the beginning. Is there a save button I'm not seeing? If not why didn't it save? Thanks.

isaac_w44 by Honored Guest
  • 888 Views
  • 7 replies
  • 0 kudos

Resolved! Spatial video played back on Quest 3 looks inverted

With my iPhone 15 Pro Max, I have taken a 15-sec spatial video of my puppy.After uploading it to Quest 3 using Oculus Quest app, the movie appears in the "Spatial Videos" section of Files app.When I click on the movie, it begins to play back, however...

yizumi by Honored Guest
  • 503 Views
  • 6 replies
  • 0 kudos

Age problem

Meta is saying I’m not 18+. I’ve tried joining a couple of friends in horizon and I keep get a message saying unable to join or your not 18+ when I’m well over 18. 31 to be exact. I’ve been on the oculus for bout 3yrs now and never had any problems u...

yg_reefa by Honored Guest
  • 80 Views
  • 2 replies
  • 0 kudos

Quest 2 Applications Keep Crashing

So whenever I open any application it runs smoothly for like 10-20 minutes but then it freezes and crashes. Does anyone know any way to fix this? Thanks

Alol600 by Explorer
  • 6716 Views
  • 12 replies
  • 1 kudos

Having trouble with my meta quest 2

So I'm having problems with it, as I said before. When I tried to play an hour ago. I got this message saying "System Utilities stopped responding" and "TV storage stopped working" and I waited, but it auto restarted. This time, it just restarted rig...

Kris.1610 by Honored Guest
  • 134 Views
  • 2 replies
  • 0 kudos

¿Any way to repair or ask for support in México?

The other day when i was playing Blade & Sorcery i saw a detail on the screen that appeared for no reason, it was like purple and green lines at the bottom of the screen, i didnt noticed till i looked down, i thought it was a temporary error so i tur...

Pin saying not correct even though it’s correct

So I tried 10 pins to buy shiny rocks in gorilla tag and they said All incorrect on my oculus quest 3 and I resented my password and factory resetting. What was happing with my headset before I did the factory reset?

Birb1533 by Honored Guest
  • 117 Views
  • 3 replies
  • 0 kudos

Black screen

I let my sister use my oculus quest 2 (125 GB) and she said it stopped working I took a look at it and it said tracking lost and the screen was frozen I factory reset it and when I booted it up I was just a gray screen it was on but didn't load anyth...

Factory Reset Headset, Now nothing works

So I’ve been playing VR for about 5 Years at this point (Quest 1 and Quest 2). Usually about every 5-7 months I factory reset my headset as it usually helps keep things running smoothly after I’ve been using it for quite awhile. Well this time was no...

Quest 2 stuck on logo screeen

Whenever I try turning it on it gets past the meta logo but when the password pops up I cant look around. Its like the password screen follows where i look and I can't put in my pattern. I don't know if its the tracking or what

susohio by Honored Guest
  • 88 Views
  • 1 replies
  • 0 kudos

VR Videos not playing correctly

Hello,I tried playing some VR videos using the Meta browser (had only used the headset for games thus far) and it worked great once. Since then, none of the VR videos play correctly.Things I have noticed and done so far:I believe the menu that shows ...

Resolved! Meta Quest 3 not working and only blowing wind

Hello guys.Today I got a surprise from my Meta Quest 3. After I woke up I heard some noise. It turned out it is coming from headset. I cannot turn on the headset and the noise is coming maybe from fan(??) coz when I put my hand on headset I feel smal...

dzak90 by Honored Guest
  • 7640 Views
  • 20 replies
  • 0 kudos

No sound when casting to any device - Quest 3

I don't get any sound when casting regardless of which device I cast to. TV, PC, or mobile app, all the same. Actually, I do hear sound when casting to the mobile app, but I can't get the sound to play through a connected speaker (bluetooth or otherw...

pairing issue (kinda)

so i was just wondering because i have been having problems pairing i was wondering if not being the admin on the quest 2 would stop bluetooth from working on the non admin acc

npl by Honored Guest
  • 60 Views
  • 1 replies
  • 0 kudos

Buffering

So I want to watch 2160s videos on YouTube on my meta quest 3 but the videos are constantly buffering how can I fix that? Btw I just bought the headset a few days ago

Resolved! Charging/red light when charging

My oculus quest 2 died so I plugged it in to the charger that came with it, waited 12 hrs and went to play it. There is a solid red light on but my oculus won't turn on. What's wrong

Allybugs by Honored Guest
  • 53650 Views
  • 43 replies
  • 3 kudos

Rift S Controller

So I was cleaning my Rift S Left Controller joystick to decrease the chance of drifting without actually touching the joystick, there might be a chemical solution inside the actual controller I'm not sure but I did the same thing to the other control...

Facebook disabled after Hacking

Hi. My facebook account was disabled (I received no notification) after it was hacked. Can anyone advise what to do. I've written to UK, Eire and USA Meta, plus emailed appeals but had no helpful replies other than being told to write to the Legal De...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels