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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Facebook support

My business Facebook account got permanently disabled for violating their guidelines. I post everything for the business on Instagram, Facebook and TikTok. I have not received anything on the Instagram account that says my content is violating the gu...

Resolved! Quest 3 won't load games

I have the Meta quest 3, I haven't had it very long and it's having issues. It's not wanting to load games. The main ones it won't load are Pavlov and ghosts of Tabor. Pavlov will load then go black screen and nothing else. Ghost of Tabor will have t...

Bonelab mods not working at all

I've owned bone lab for over 2 years and i love the game, I haven't played it in a while so I decided to reinstall it and found all of my old mods from a while back. I then went onto mod.io and downloaded some new mods to refresh the game. I extracte...

Resolved! Cannot Make Purchases. "Request cannot be completed until further actions"

Basically when i wanted to make a purchase, I couldn't, and this message kept popping up saying "Request Cannot be Completed until Further Actions." Probably because I entered my pin incorrectly like once or twice. But Now i can't buy games on my a...

My vr isn't charging

Recently I have been playing my VR and all of a sudden it stopped charging and is dead when I attempt to turn it on it shows the meta logo but quickly switches to the dead battery icon I have tried everything and it's not charging I can't reboot or f...

Can I send my Controller in for Repair?

I have an older Quest 2 (2-4 years old), the left controller started experiencing horrible drift and erratic movements. I ordered a new joystick to replace it. The replacement was going fine until I accidentally broke off the ribbon cable that connec...

Quest 3 controller misaligned - points outwards - since 2 years and nobody at Meta cares

The controllers are misaligned, you know it, fix it. Nobody will ever recommend your headset when you cant get sh.t done and it simply hurts my wrist to play shooters with it.To specify: the controller points outwards although they are pointed straig...

Security breach—- Unconnected from WiFi but someone else’s hands appear in be passthrough.

I believe my meta quest 3 has been fully compromised after factory resetting the device and disconnecting from all internet sources I recorded a clip of going into passthrough and having my hands in front of me ANOTHER PERSONS fists appear and “punch...

HOW do you uninstall/disable WORLDS ?

I do not use Worlds , it uses 2 gigs , and clutters up my library, HOW DO I get rid of it ?? Mete chat help was useless.

Resolved! Quest menu bar and menu tabs disappearing and not reappearing after some short time.

Hello! I have discovered a problem with my Quest 2 where not only is the device taking a longer amount of time to load up to the menu, but I simply cannot play anything because everything in the Quest 2 home disappears after a few minutes and nothing...

Quest 3 not booting up properly and won't effectively restart

Last night i had took my headset off and came back to a black screen so i forced restart but it would sit on the logo screen not booting up. Then i waited to see if it would boot up on its own and that's when i got the screen its doing a software upd...

New VR headset

Hey guys, I have a quick question. I have not been on the VR for close to a year because I thought my version by one of my kids, but I found out that it was actually loaned out to one of their friends and they happen to move out of state so that VR h...

Resolved! Error Occurred: Generate new device code

I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to www.meta.com/device to put in the code it prompted me with. I put in the code, and i...

quest pro controllers stuck at 0% updating

i got the quest pro controllers today and they’re stuck at 0% updating, i waited for over an hour for them to update but it just stayed at 0%.

Resolved! Provide your account details or account will be suspended

When I follow the link in the email (or from the Meta Quest app), I am taken to auth.meta.com, I login and am simply presented with my Account Centre details. I am not given any options to verify my account. I can provide DL or passport to prove my n...

Childs Account suspended do to age restriction (dec 21st 2024 email)

My daughters account was disabled due to me not seeing the meta email stating that her account would be disabled unless we Go to auth.meta.com/verify and log in to get started, or go directly there by clicking the “Get started” button.Well I missed t...

Advertising account restricted help

Thank you in advance to anyone who can help me with my case. Our Facebook Business Advertising Account has been under restriction for nearly 2 years, and unfortunately, no one from my team knows what policy or rules we may have violated. I gained the...

2nd faulty quest 3 controller

We first had a controller issue in September 2024, it was replaced in October with a refurbished unit. This has now gone faulty again and does not even turn on. I done all the trouble shooting and nothing works. I contacted online support and was tol...

We noticed something unusual and for your security, this request couldn't be completed.

Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told t...

My Instagram account got hacked using meta now I can see hacker s email ID in my meta account

I tried removing his account but code is asked which goes to hacker s email that’s not my email ID . Please help me to remove hacker s email ID

Submit an ID

to upload my ID so my account won’t get suspended but it keeps rejecting it, Meta can you help

My Meta account was hacked and my email was changed.

I placed two tickets to Meta Quest. My account was hacked and I lost ALL my games including upgrades within the games. I’ve lost hundreds. These hackers changed my email address for the account so I can’t get in. Meta keeps saying it’s a Facebook pro...

my account was scheduled for deletion?

my account was for some reason under 13 so I tried to fix it Friday with my driver's license because I'm 14 (learner's license) but now it's saying my account is getting deleted (my other account) the account that's getting deleted is my oculus accou...

Error with parent account

I set up our 3s with my account. Then added my (nearly) 12 year old as a child, paid $1 to verify. Worked fine til today. Suddenly now two things:1) I got an email saying due to an error with my account, my son's account will be suspended in a month....

restricted ad account but Account overview page shows no outstanding issues

I'm unable to run ads on Meta even though my Account overview page shows everything is fine. Because there is no outstanding issue, I cannot contact support or request a review. However, when I try to manage my FB page and IG page (which are connecte...

Resolved! Does 4070 TI super work with oculus link? Or any 4000 series GPU?

I built a brand new pc this week with a 4070 ti super, i7 14700k, msi z690 unify motherboard and 192gb of ddr5 memory.The issue I have is when I connect to oculus link I get a usb kernel error and a cannot write video (access is denied) to a specific...

My Son's Name can ask another parent to manage their Meta account... Email - Why?

My son recently purchased himself a Meta Quest 3S, and we just got him all set up. He's 12, and he has an account supervised by me. And, just now, I got an email as follows:Subject: "*My Son's Name* can ask another parent to manage their Meta account...

Meta Quest Remote Desktop: Something went wrong please wait 2 - 5 minutes.

I am unable to login to my Meta Quest Remote Desktop, I have tried numerious things mentioned here on the forums. I need help. It appears as thought is is trying to use auth and connect me to my meta account but this is not allowing it too.

Controller and hands showing all the time on game on secondary profile since v74 update

Hi all, I've been having a weird issue with my son's Quest 2 since the last update. I'm the device owner, and he has his own profile on the headset with app sharing enabled. The problem is that no matter what game he launches, the controllers and han...

Resolved! Oculus Go - Stuck on 3 Dots after migrating account to Meta

Hi Guys,I have been receiving warnings to complete an upgrade of my Oculus account to Meta prior to the 01st-Jan-2023 or lose access to purchased apps on my Oculus Go.Today I followed the instructions set out on the oculus go screen and migrated my o...