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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 97 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Elite battery strap not showing up on Quest 2

Ever since the last update, my elite battery strap does not show up on my oculus quest two no matter how do you restart plug it in still does not acknowledge the battery pack. Please help.

jimmm59 by Honored Guest
  • 1 replies
  • 0 kudos

Stuck on meta logo oculus 1

Hi. My oculus 1 is stuck on meta logo (blue). Tryed all i can find in the internet and can’t fix it. Tryed reboot, restart and with and without charger and nothing works. How can i get help? Best regards Kjell Øverby

Oculus Link Shaky-Did Factory Reset issue persist

Today I did a factory reset... Nothing has changed... Games work fine a bit but after some more heavy load the camera movement suddenly changes and becomes shaky, the image loses stabilization... I even tried tweaking the guardian to see if that help...

Quest 2 with Elite strap not powering down

Just recently my Quest 2 with Elite Strap started power cycling after shutdown and won't power down properly. Most of the time I have to unplug the Elite strap, at which time it boots, shut it down only on the internal battery, then re-plug the Elite...

Controller not tracking properly

My left oculus controller randomly stopped working. The buttons still work when I press them but it doesn’t track. I don’t know what to do. Can someone help please?

Resolved! The under presents asks for WiFi connection

WiFi works fine with oculus quest 2, but “the under presents” keep on asking for WiFi connection. Tried reinstallation, tried reset WiFi router. Did not help. please anyone could shed some lights?

dellair by Honored Guest
  • 4 replies
  • 1 kudos

Meta Quest 2 constantly updating

So I recently started using pcvr with quest link for meta quest 2. My quest have not updated from in a year or less i also have an early version the quest 2 as i have gotten it before oculus changed to meta now as i have been trying to play pcvr it w...

Stuck at install-Iron Man game

Hello, I purchased a game (iron man) and had to delete most of my previously purchased games due to storage. It said the game only needed 9 gb, but still wouldn’t install after clearing up to 15 gbs of space. Well now the newly purchased game is stuc...

Controllers glitch

Controllers keep glitching I’ve updated it already and controls keep glitches any other ideas

Dena2021 by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! Pairing headset with meta

I had to go with meta, and now I can’t pair my headset to the met account,the Mets account gives me four code boxes and when I look into the head set to get the codes, the headset gives me A 8 code number, I’m at my wits end!a,

Downloads always interrupted at certain progress

Now that my Quest 2 is connecting, I am encountering a new issue: Whenever I try to download something more than 100 MB, it always interrupts. If the file is large enough, it will always interrupt at precisely 1.09 GB. If the download is smaller, it ...

My right controller's battery is draining faster

Hi im having an issue with my sons oculus quest 2. His right controller drains battery quicker than the left controller, the charging pin inside the right controller is showing signs of corrosion. The oculus is just over a year old.

Headset Strap Connectors Breaking

So I've had my Quest 2 for nearly a year now, and about 3 months in my connectors for the strap (on the side of the headset, not the strap itself) started to crack. Overtime, they've nearly broke in half. Where can I get new ones for when they finall...

Casting error through phone

I'm trying to cast to my phone and I keep getting an error that reads "Unknown error while trying to connect to your headsets local stream". I have no idea how to fix this. It'll work one day then this will happen for a week. Makes no sense. Please h...

Meta quest browser isn't allowing me to download games

Hello meta, every time i get on the meta quest browser and go to applab to download a game, i click on the game i want but after that the games doesnt download and then i just get brought to a new tab but the whole tab is white and blank so can i ple...

Enter VR not working on certain websites

Oculus Meta Quest 2:When selecting "from the web" on the meta quest browser I am able to enter VR fine. When trying to enter VR from a certain website not listed under "from the web", the screen is black. I've already updated the device, tried factor...

Headset charging issue

i've had a problem with my headset recently where it doesn't charge while plugged in, i've tried plugging it in the other way, i've tried plugging it into a different outlet etc, and ontop of that, whenever i try charging it, it'll turn on randomly f...

Parental controls

Me and my dad have been trying to set up parental controls on my oculus quest 2 so that he can play an 18 on my account. However every time we get to the final part of setting a password for him it says to week. This is no matter what we put in, incl...

Haven’t Received Email to reset pin

I clicked forget pin so I can reset it but I never receive an email to do so. I did my part on my end and notice a lot of people are having the same issues online after searching. It’s been how long now since this things been out???? Makes no sense a...

DAEKiD by Honored Guest
  • 1 replies
  • 0 kudos

My Oculus desktop app is not working. Pls help

hello my current problem right now is i've downloaded oculus the app on my laptop and im trying to sign in and when i click on signing it goes to a page that says "sorry something went wrong" and i uninstall the app and reinstall the multiple times n...