Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 76 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest won’t sign into games

When trying to sign into a game some kind of error will occur. This happens with every game I’ve signed up using my oculus account. Meta Support hasn’t been too helpful. I’ve been emailing them for a month and they keep forwarding me to different peo...

7a8fac99f996454a9c491fb7379ee15f.jpeg 29a2658126e541fea2626f8344bff940.jpeg

Quest 3 Black screen but headset works

When starting up, a logo and animation appear, but then a black screen, while a melody plays. Reacts to sound adjustment, a menu appears. When you turn it off, the shutdown menu appears, but the cursor stands still, as if the gyroscope is not working...

photo_5199521588343593865_y.jpg photo_5199521588343593968_y.jpg photo_5199521588343593866_y.jpg photo_5199521588343593867_y.jpg

Resolved! Quest 2 Oculus button not bringing up the menu

Apologies in advance if this has been answered elsewhere, I haven't managed to find a solution anywhere. On my quest 2, for a few months now, I haven't been able to bring up the oculus menu in a game with the oculus button to quit or capture content....

Resolved! Can't delete Quest software files on PC

im trying to delete all of the quest software files off of my computer, and i looked through the local disc section in the files explorer. in local discs it says i have a bunch of quest files, but when i try to delete them it says that theyre in a di...

Resolved! connection to the rift (quest link)

i'm playing oculus 3 by cable and when i connect it now it shows all green screen and says that it's connected but when i go from oculus to rift it's not connecting. i tried to follow all the steps on meta website and reconnected the device few times...

Games won't run on multiple Oculus Go headsets

I have a dozen of oculus go vr headsets for several years (it’s my business). Since yesterday, certain games won’t run IN ALL OF THE OCULUS GO HEADSETS at the same time (after running perfectly for years). On the other hand, other games are running s...

Meta Quest Link closes and restarts every 5-20 minutes

This have been happening for 3 weeks now and I've updated/reinstalled everything that I can and nothing changed. Nothing but the Meta Quest Link is "crashing" the headset can be unplugged and it still happens. When I'm playing a game and it happens, ...

trueSLOTH by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! USB stick with OTG Adapter on Oculus Quest 2

Hi Guys, I've recently bought an Oculus Quest 2 64 GB and currently trying to watch videos on my USB Stick via Big Screen and Pigasus VR Media Player on the headset. I've got an USB-C to USB 3.0 OTG adapter which I use to connect the USB stick to the...

Quest 2 has black screen, even after charging

I have plugged in my oculus for 12 days and it has still not charged. Is says it is charged so then I go on and it is just a black screen and i hold the on button and it still does nothing. Oculus if you can fix this, please do.

Quest 2 loses Wi-Fi connection when starting up steam link

I got a quest 2 for christmas of 2023 and it worked fine then I shelved it for a while due to work stuff not allowing me the time to play but when i went to use it again it suddenly has a new issue where when I start up steam link to play war thunder...

Alternating lights / not charging

I haven’t been on my oculus quest 2 for months, and I recently plugged it in to play but noticed it isn’t charging. The light will be orange for a few seconds, turn off, turn red, then turn white and the display will show the battery sign with a ligh...

Cam1008 by Honored Guest
  • 2 replies
  • 0 kudos

Can't buy games - "Something went wrong"

Why won't you let me spend money omg fix can't buy any games Oculus Quest 2 some reason I'm not able to buy games on the store. I tried two different cards from different banks on the Oculus itself, the app and a desktop computer and none of them wor...

Kisuketu by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Asgards wrath 2 controller calibration doesn't work

Hi I’m new here. I just downloaded this game and loading ask me to extend arms and use right controller to calibrate. I did this and nothing happens after that. Stays on the same screen. Has this happened to anyone or can I get some pointers please?

Dcamboss by Honored Guest
  • 13 replies
  • 0 kudos

Referral code

I sent my cousin a referral code but did t realize he needed to accept the referral for us to to get the referral credit. He activated his headset and created his account before realizing that he had to accept the code for us to get credit. Can we st...

Resolved! Entire PC lags when using Link

As you've most likely seen from the title, I've been having a major problem with Link. If Link is active, no matter whether I am playing a game or just in Dash, as long as my headset is plugged in and active, every second or so, my entire PC freezes ...

Supervised Accounts have disappeared

We've just set-up our new quest 3 with supervised accounts for our 2 kids. Today the accounts have disappeared from the supervised accounts list. Has anyone else had this issue? Did you get it resolved?

Vtan by Honored Guest
  • 2 replies
  • 0 kudos

View jumping everywhere

Now after the factory reset, my view just jumps everywhere. I start up the headset and it logs in. then my view just jumps everywhere and i'm sitting still. I can't even play quest games now, much less my pc games because airlink won't stay connected...

Wraithss by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Gorilla Tag wont install

Something happend with gorilla tag that wouldn't let my play so I tried Uninstaller then reinstalling but won't let me install it again. And the weird thing is my sister's account has gorilla tag just fine but mine doesn't and I have the owner accoun...

5 digit code

where do i find the five digit code for pairing my oculus to my phone

18LNash by Honored Guest
  • 16 replies
  • 4 kudos

Quest 3 guardian floor not resetting

So walked up the stairs with vr as too move rooms with the quest 3 off, and no matter what I try (guardian reset, resetting guardian history, changing floor height) it still thinks I’m at the original floor height even though I told it too clear guar...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest