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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Having problems pairing headset to phone after factory reset

I had to factory reset my Meta quest 2. But now it won't pair with the app/account on my phone. I put the 5 digit pairing code from the headset into the app. Then the app says I am already connected but it still doesn't pair. So please if anyone has ...

ELLIOTVRt by Honored Guest
  • 175 Views
  • 1 replies
  • 0 kudos

Hacker added fake meta account to Facebook

Hello, A hacker has created a fake meta account with my Facebook and credentials. They also added an authentication to it. I can't remove the fake meta account, the email, or log them out of devices nor can I add my own meta account to my Facebook. H...

Locked account

Hi!I have 2 accounts, 1 from my old job and 1 personal and now my work account is locked because when setting up the headset I set my age to 8 years. I have tried to validate it by using my credit card but I only get a JavaScript error on that page. ...

enirtac by Honored Guest
  • 158 Views
  • 0 replies
  • 0 kudos

Age Confirmation Issues

Hello,My wife has made a mess of my son's account, she has changed his name from his to hers and it has been locked to verify his age. Sending various messages for support and evidence is not helping, please can you advise on what I can do to revert ...

Cancel a Service Request

Very recently my controller was being dodgy, turning on, off, on, off Etc. I made a request to get it fixed (EG the problem) However now it’s working perfectly fine, and I need to cancel the Service Request but I dont know how.

JZ40 by Honored Guest
  • 194 Views
  • 0 replies
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copying data from a suspended account to the new one

Hi yall, (sorry if my english grammar is bad)yeah i keep having problems cuz i keep getting suspended by meta after someone (AS A JOKE) changed my birthday date to his and if i try to appeal, moderators don't accept it cause the name is not right. ye...

Meta Quest 2 not pairing

I've had this quest 2 for around 1-2 years now and I've factory resetted it to pair it to a new phone, however, nothing is working, Bluetooth is on, they are on the same WiFi network so I have no clue why it refuses to pair.

bestdj300 by Honored Guest
  • 146 Views
  • 0 replies
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Resolved! Annoying spiky lag

I tried using the wifi and a cable to be able to play games like beat saber and such on my PC but there are super annoying lag spikes. The kind that sorta freezes before everything (paquets) rushes out. When it lags and you turn your head, you can se...

Luminyae by Honored Guest
  • 6795 Views
  • 6 replies
  • 5 kudos

Quest 3 USB C Earphones

I saw that the Quest 3 does not support microphone input from the 3.5 mm jack, but I've been eyeing Samsung's AKG USB C earphones with a built-in microphone, my question is, would the built-in microphones on the earphones work with the Quest 3? Keepi...

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Omaroka by Honored Guest
  • 333 Views
  • 0 replies
  • 0 kudos

인스타 그램 관련적으로 문의해볼려고 합니다

인스타 그램 관련적으로 문의해볼려고 합니다재가 인스타 그램 자동화 행동해가지고 메타 고객센터에 상담원 문의해 볼려고요언재까지 자동화 행동 금지 기간인지 언제 팔로우 하는 사람들한테 뎃글 할수 있는지그걸을 물어볼려고요 메타 고객센터에 어떻게 문의 해야 되나요문제신고 답변이 안와서요

ki.6921 by Honored Guest
  • 323 Views
  • 0 replies
  • 0 kudos

Yet again, utterly useless 'Support Staff'

I honestly don't know how Meta get away with being so completely utterly incompetent. It took me two months to get an account restriction lifted and when I asked to log a complaint, it seems Meta do not accept or reor complaints. The staff are utterl...

SenMallin by Honored Guest
  • 182 Views
  • 0 replies
  • 1 kudos

Resolved! Redeem issue

Hi I bought a 3 month supernatural subscription through Target.com when I go to redeem it says error performing query I tried everything why is this so hard?

Impossible de jouer depuis des mois

Impossible de jouer depuis des mois car je ne sais plus connecter mon compte sur mon casque, mon application demande un code à 5 chiffres que je dois trouver dans le casque mais le casque veut que j'insère un code de 8 lettres dans l'application.Je s...

Resolved! Referral not eligible

Hi, i got a Quest 2 recently and i wanted to get the referral code from a friend in the Netherlands, but i am in Czech republic and i get the error. "Ineligible CountryYour country is not eligible to use Referral at this moment. Please ensure you're ...

Quest 3 - Right lens displays doubled and distorted image.

I purchased the device today, and after an hour of use the right lens began glitching out and flashing. I restarted the device and it didn't help. As I was trying to navigate through settings to figure out a solution, the problem changed, and now the...

Gristle by Honored Guest
  • 553 Views
  • 2 replies
  • 0 kudos

Accounts Center - can't remove account

I have an issue where I have connected the wrong Meta VR (not this one) account to my accounts centre and need to have it removed. The meta account I linked has a typo in the email address so when I go to remove it I am unable to verify the account, ...

Meta quest 2

Hello, I have a problem that I have been having for months, when I bought the VR I created an account to be able to play and I paired it with the meta quest app and months later that account failed and one day it did not let me access that account fr...

Forced Factory Reset - Meta App Not Pairing with Headset

I picked up my Meta Quest 3 headset after about 2 months , and when i turned it on i was presented with "Corrupt files.. " error and I performed a factory reset on the MQ3. After it was complete, i followed the update & setup steps (connected to same...

VRdave586 by Honored Guest
  • 243 Views
  • 1 replies
  • 0 kudos

Link cable stuck loading

Every time I try to use a cable to use pcvr it is stuck on the loading screen. Air link does not do this, but a link cable always does do this. I have had this problem for a few months now, but it didn't always happen. I haven't gotten a new cable or...

Casting 2.0 mic issue

I recently started playing around with the casting 2.0 feature in the developer hub. I was going to use it to record content inside of streamlabs. The oculus mic shows up in and works fine in streamlabs until In start a game, then the mic signal is j...

2 Factor Authentication

2 Factor Authentication has ruined everything, I've now lost my account due to it.. There has to be some way I can deactivate 2FA, I've tried for months and nothing has worked, I spent a lot of money on this account just to lose it, I know the passwo...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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