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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 69 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

beat saber not being recognized in Steam VR

I have a problem with my Meta Quest 3. When I launch beat saber (whether in VR or on the computer), beat saber only starts on the desktop, but not in VR. In VR there is always only the loading screen. I've already tried reinstalling the game, Steam V...

Fbc2 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Oculus Quest 2 Widows 11 Compatibility Update

Why are so many Windows 11 users being insulted by Meta's making so many EXPENSIVE Games unusable without any sense of urgency? All new PCs come pre-loaded with windows 11 so not only are the lifelong users of the Windows OS being ripped off after pu...

ZedStar by Honored Guest
  • 23 replies
  • 25 kudos

Refurbished Oculus 2 Pairing Stuck

Good morning,I'm getting frustrated with the refurbished glasses I received from Meta.I've been trying to solve the issue of pairing the controllers with the glasses for 2 days, and it seems impossible to me.Searching online, I read that this is a pr...

New Set up - says need business login

Hi there - my son was just gifted a Meta Quest 2. We are trying to set it up and the log in on the headset directs to the meta work login and asks for a business account. I've created a login at the Meta website but it doesn't appear to coincide with...

Resolved! Can't access my Meta Quest 3 standalone library

I've had my new Meta Quest 3 for two. I expected a significant qualitative leap from my Quest 1 but my experience has been quite bad. When pairing the device with my account, everything seemed to be going well until, in the end, I found my library em...

uftar by Explorer
  • 12 replies
  • 0 kudos

Meta quest 3 games

Recently got the quest 3, my teenager has his details on as owner of the device with his birth date ect which I can't edit, hence I cannot download any games over his age. Also downloaded wrath 2 which is free with quest 3 at the moment but I can't o...

BABS2023 by Honored Guest
  • 2 replies
  • 0 kudos

Meta quest 2 wont set a boundary

Does anyone know what I can do here? I turn on my device and it prompts me to find a boundary or set one up. But when I click set up it will not let me draw one. I’ve reset it changed remote batteries powered down. Any ideas?

Bilbo3425 by Honored Guest
  • 21 replies
  • 0 kudos

Oculus locked me out of my facebook completely

I am completely suspended from my facebook because I added my 10 year old son to my account and now facebook thinks I'm a minor. Even when I put in my number or email it says it can't find me at all. What do I do??

Please Help with purchase PIN

I have been given a Meta Quest voucher, which you put into my wallet on the app BUT when you try and but something, it is asking me for a four digit code.....What is this please and where do I get it?

Gra1008 by Honored Guest
  • 2 replies
  • 0 kudos

My speaker broke

So my quest 2 side speaker broke off and I tried to glue it and now I don’t know what to do I’ve had this thing since 2021 (it’s messy cause i tried super glue) 

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Audio Not working

Hi, this is my first post. I have looked everywhere on the internet to find a solution but all the ones I've tried haven't worked. My problem is that whenever I put on headphones I can only hear out of my left ear. I've tried without headphones and b...

Maybes2 by Honored Guest
  • 1 replies
  • 0 kudos

Cable Link and Air Link not working properly

Having trouble with AirLink and Link with cable.Few days ago, cable link was working fine, while air link at least connected to PC (my wifi router is not so good, but at least it could see my PC via Air Link, as PC was connected via cable)100% sure t...

QKysh by Honored Guest
  • 1 replies
  • 0 kudos

Referral not working

Hello all,My friend has sent me a referral link to buy a Quest 2 for the bonus we both get.When I click it I get the following message:"Unable to accept referralThere was an issue with accepting this referral. You may not be eligible because the coun...

SpiraTech by Honored Guest
  • 5 replies
  • 0 kudos

Oculus Install Software not installing all content

I'm trying to install the Oculus Software so I can airlink my Quest 2 to my pc. The problem is that the install setup I get from the Official meta website is only installing 3.44 Gb instead of what I've seen which is normally around 10 GBs. I don't w...

Meta account can't download game(s)

Hey there, I just got the VR QUEST 3 yesterday. My 13-year-old son set up the account in his name, and now I'm facing an issue where I can't download the WRAFT 2 game because it's tied to his account. To resolve this, I decided to create a new accoun...

KRESS01 by Honored Guest
  • 2 replies
  • 0 kudos

Quest 3 screen black and frozen!

Hello, I have the meta quest 3. Since I bought it, the quest 3 freezes and the screen goes black. It always happens if I pause any game or leave it in sleep mode. I need to know what's happening

Atmx by Honored Guest
  • 2 replies
  • 0 kudos

Error performing query

Since three days I’m trying to purchase games from Meta Store for my Quest 3, but i keep getting the error performing query.Tried reaching out to Admin through DMs but no response at all.Tried restarting, factory reset, changing payment method, nothi...

sumi114 by Explorer
  • 4 replies
  • 0 kudos

Two troubleshooting questions for vr

So I've been actually trying to see if I can get my VR working in time for the Normal Expedition, and I've ran into two roadblocks.1st, My controls don't register if I don't have Elite maximized in full-screen, and when I do that the frames tank.2nd,...

yuktaondi by Honored Guest
  • 1 replies
  • 0 kudos

Meta Quest 2 not turning on at all

I haven't used my Quest 2 in a couple of weeks. Went to use on December 17th and realized there are no indicators and headset won't turn on. No lights when plugged in directly to charging cable and only an orange intermittent blinking light when plug...

Tommer1 by Honored Guest
  • 5 replies
  • 0 kudos

16 digit code gift card

Meta gift card bought in amazon has 16 digit code but we need 25 digit code to redeem it. Still no solution?

Krokr1 by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! Asgards Wrath 2 walk direction issue

Hi,Im having a strange issue since I changed the preferred hand in the settings from right to left. After I tried that one I went back to the original setting. But now the walking direction doesn’t change when I change the view direction. If I change...

HuberDe by Explorer
  • 3 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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