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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Bonelab gets stuck on loading screen that says "Active XR Loader Open XR Loader"
Im on PC using the meta desktop app.Anytime i launch Bonelab (on patch 4 only) it gets stuck on this loading screen forever. I tried everything. I changed installation path, removed all mods/addons, asked reddit, asked the SLZ discord (they just gave...
Meta Quest 3 menus have never appeared - even after full headset reset
I have a Meta Quest 3 and the menus have never appeared, even after a factory reset. I need to know where I can send the headset for repair.
Resolved! Quest 3 with Elite Strap battery drain while powered off
Since getting the Elite Strap with Battery it now notice that the external battery discharges ~40% in one day when the headset is powered off. Is this a defect?
Resolved! No "Allow access to data" prompt when connecting link cable
Whenever I plug in my Quest 2 to my PC (which I know is through USB 3.0), there is no prompt that says "Allow access to data". In nearly every video I watch, this prompt is mentioned. Additionally, my headset isn't even detected in the first place an...
Can’t connect to any internet servers?
My Meta Quest 2 won’t connect to any internet at all. I’ve tried two different servers with correct passwords and it won’t cooperate. I don’t know if it needs an update but I still can’t update it without internet connection. I’ve gone into the setti...
Secondhand oculus go
I’m having trouble setting up my oculus go. It’s says it is already linked to another account. How do I factory reset?
disabled meta account
So I wasn’t able to confirm my meta accounts age months ago for reasons, but when I try to confirm it now I’m unable to as it was ‘permanently disabled’ and I need to know if I can get my account back? And the only way I can find is to log in and con...
Gorilla tag wont work
Basically my gorilla tag will go to the loading screen and then it will crash and people on YouTube are saying don't have more than 4 files in data but I have NONE! 沈 and also I factory reset my oculus.. but it still DONT WORK
Add Account to Meta Quest 3
I have read answers to the SAME QUESTION, but it is not working. There is no HEADSET SETTINGS on the Meta Quest 3. I have factory reset half a dozen times. There is a account, called FAMILYCLARK. Now, I want to add my personal account. Email sent. Cl...
Gorilla tag
Hello My son is playing Gorilla TAG, and can’t join private servers. Anyone know how to fix it? It’s been like this for weeks. It never worked actually.
Having problems pairing headset to phone after factory reset
I had to factory reset my Meta quest 2. But now it won't pair with the app/account on my phone. I put the 5 digit pairing code from the headset into the app. Then the app says I am already connected but it still doesn't pair. So please if anyone has ...
Hacker added fake meta account to Facebook
Hello, A hacker has created a fake meta account with my Facebook and credentials. They also added an authentication to it. I can't remove the fake meta account, the email, or log them out of devices nor can I add my own meta account to my Facebook. H...
Locked account
Hi!I have 2 accounts, 1 from my old job and 1 personal and now my work account is locked because when setting up the headset I set my age to 8 years. I have tried to validate it by using my credit card but I only get a JavaScript error on that page. ...
Age Confirmation Issues
Hello,My wife has made a mess of my son's account, she has changed his name from his to hers and it has been locked to verify his age. Sending various messages for support and evidence is not helping, please can you advise on what I can do to revert ...
Cancel a Service Request
Very recently my controller was being dodgy, turning on, off, on, off Etc. I made a request to get it fixed (EG the problem) However now it’s working perfectly fine, and I need to cancel the Service Request but I dont know how.
copying data from a suspended account to the new one
Hi yall, (sorry if my english grammar is bad)yeah i keep having problems cuz i keep getting suspended by meta after someone (AS A JOKE) changed my birthday date to his and if i try to appeal, moderators don't accept it cause the name is not right. ye...
Meta Quest 2 not pairing
I've had this quest 2 for around 1-2 years now and I've factory resetted it to pair it to a new phone, however, nothing is working, Bluetooth is on, they are on the same WiFi network so I have no clue why it refuses to pair.
Resolved! Annoying spiky lag
I tried using the wifi and a cable to be able to play games like beat saber and such on my PC but there are super annoying lag spikes. The kind that sorta freezes before everything (paquets) rushes out. When it lags and you turn your head, you can se...
Quest 3 USB C Earphones
I saw that the Quest 3 does not support microphone input from the 3.5 mm jack, but I've been eyeing Samsung's AKG USB C earphones with a built-in microphone, my question is, would the built-in microphones on the earphones work with the Quest 3? Keepi...
Instagram account got hacked, can I just get it disabled willingly?
Hey, my instagram account just got hacked. I don't mind too much since I don't really need it and it doesn't seem to be too pervasive of a hack but I don't want my account to be used to hack other people. I've already got a few friends and family mem...
인스타 그램 관련적으로 문의해볼려고 합니다
인스타 그램 관련적으로 문의해볼려고 합니다재가 인스타 그램 자동화 행동해가지고 메타 고객센터에 상담원 문의해 볼려고요언재까지 자동화 행동 금지 기간인지 언제 팔로우 하는 사람들한테 뎃글 할수 있는지그걸을 물어볼려고요 메타 고객센터에 어떻게 문의 해야 되나요문제신고 답변이 안와서요
Yet again, utterly useless 'Support Staff'
I honestly don't know how Meta get away with being so completely utterly incompetent. It took me two months to get an account restriction lifted and when I asked to log a complaint, it seems Meta do not accept or reor complaints. The staff are utterl...
Resolved! Redeem issue
Hi I bought a 3 month supernatural subscription through Target.com when I go to redeem it says error performing query I tried everything why is this so hard?
Impossible de jouer depuis des mois
Impossible de jouer depuis des mois car je ne sais plus connecter mon compte sur mon casque, mon application demande un code à 5 chiffres que je dois trouver dans le casque mais le casque veut que j'insère un code de 8 lettres dans l'application.Je s...
Oculus Rift CV1 not showing anything in the headset when connected
So I got a new computer and everything else, but for some reason when I plug it into the computer and launch up the meta quest link app, one of my desktop screens goes black before turning back on. But my headset on the computer detects it's connecte...
Problem with the left speaker oculus quest 2
The left speaker rattles in games, and sometimes it doesn’t, has anyone encountered this problem? How to solve it?
how to get scaned room name my metaquest3 in unity?
거실, 침실, 사무실 등 여러 개의 방을 스캔하고 사용자가 어느 방에 들어가는지에 따라 이벤트를 트리거하려고 합니다.
Problem with the left speaker oculus quest 2
When I play, there are times when the left speaker rattles, sometimes there are no such sounds at all. Has anyone encountered such a problem? How to solve it?
Resolved! Referral not eligible
Hi, i got a Quest 2 recently and i wanted to get the referral code from a friend in the Netherlands, but i am in Czech republic and i get the error. "Ineligible CountryYour country is not eligible to use Referral at this moment. Please ensure you're ...
