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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


I know I'm not alone in this: The Oculus desktop app overrode my wireless bluetooth headphone's drivers and it doesn't let me re-enable them. I have the HyperX Cloud II Wireless headphones and until I figure this out they're useless now.

Resolved! Account issues when renting a device (Meta Quest 2)

A friend of mine in Japan is developing a Meta Quest application. Since Meta Quest devices are not yet widely available in Japan, They are planning to rent out the devices so that an unspecified number of people can use them, but there is an account ...

Can’t do anything on account

My little brother’s friend was playing on his quest 2 and now his games are gone. I’ve tried logging out adding an account but i cant do anything involving his account all i get are a bunch of errors and i cant connect it through the app to reset it ...

Cannot add a payment method

Hello i have tried all these options to add a payment method on my account and nothing worksRecently made a successful online purchase from a US merchant?Check to see if the financial institution placed any restrictionsTry another network connection ...

khilex by Level 2
  • 2 replies
  • 0 kudos


I would like to know if my oculus is still on warranty because my controllers the joystick are bad

Goat001 by Level 3
  • 5 replies
  • 0 kudos

Just got oculus, can't use steamvr suddenly?

I just bought a Oculus Quest 2 yesterday, and was able to get airlink working with steamvr and played beat saber and superhot. Today I try to load it up and Airlink refused to work. I would open up the Airlink screen and try to connect to my PC, but ...

Resolved! Help with referral

My friend referred me and it said I accepted it but it did not give us the 30 dollars why is it doing this?

Peekz02 by Level 2
  • 1 replies
  • 0 kudos

cannot install rift software on windows 10

I have tried fresh installs of windows 10 pro and home on my PC and connected only a keyboard and mouse, disabled defender and firewall, tried installing on a non C;\drive. In short I have tried everything suggested in this forum but the Oculus softw...

No answer from support

I wrote 3 tickets to support in last week to oculus about drift on my controller. I got info that they gonna answer me in 1-2 days but they didn't.

Quest 2 - My nose keeps hitting the lenses...

I've found unless I adjust the lenses to the furthest setting apart or use the glasses extender, that the bottom of the lenses actually rest on top of my nose, which is kinda uncomfortable, especially if I ever swing my head around and the hard surfa...

Still cannot install oculus software please help

I have tried fresh installs of windows 10 pro and home on my PC and connected only a keyboard and mouse, disabled defender and firewall, tried installing on a non C;\drive. In short I have tried everything suggested in this forum but the Oculus softw...

USB 3.0 "Connection Required"

So yesterday I was playing fine with the VR the next day I come up with this problem. "USB 3 Connection Required" It's like the oculus app doesn't even recognize my usb 3.0 being plugged in my desktop and I made sure it's in a 3.0 port. I've plugged ...

Brand new Left controller does not work

When i try to pair my out of the box meta quest 2 Left controller,- the right controller vibrates once,- then it blinks every second with a higher intensity then the normal 'pulsing' blinkOn the mobile app, i see the right controller with the battery...

khilex by Level 2
  • 2 replies
  • 0 kudos

Oculus Quest 2 Finger Tracking Issue

Hey there. I can't find someone with the exact same issue.So I bought the Quest 2 a month ago and it worked pretty well for a while. After a week or so, I played VRChat with the Link first and my gestures were kinda "stuck"(The thumb won't come up ag...

Mafyyy by Level 2
  • 4 replies
  • 4 kudos

Rift S shutting down after some time of gameplay

I've posted this post on reddit, but no response so i want to try this forum now.I could play for some time(sometimes one hour sometimes cannot evet launch the steam vr in time is shuts down)So, what happens is I play and then i loose tracking, i see...

Compatible Games - Rift vs Quest 2

Hi, I'm new here and I have a big question. Are all oculus rift games compatible with oculus quest 2?I ask because on steam only the oculus rift appears in the list of compatible devices. Thanks.

Games and Apps Keep Crashing On The Quest

Hey, I am unable to play games or apps for not that long at all before they crash and return me back to the main menu. Sometimes the game will start to slow down and lag before it quits and other times, it's instant. It seems to be gradually getting ...

Payment Failure

Every time I try to buy a game payment failure and update payment method or whatever. Contacted Oculus support and got no answer except for in being reviewed but its been for 2 weeks now and I emailed for any updated and just got the same automated m...

So Rift is no more?

No more support, no games, nothing but a redirect? I have an original, a Rift S and a Quest 2. The Rift S is the only one not sitting in a closet. I payed a lot of money just a couple of years ago for it and now as far as any new development or games...

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