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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

metro not showing up?

So I was looking on the the store and for some reason I can't find the Game Metro awakening and for some reason it's not popping up on the Oculus but only on my phone is a way to fix this. So how do I do this?

feature unavailable error in buy

I wanted to buy Among Us VR using a gift card, but I got an error saying "feature unavailable". Later, I regretted and wanted to buy butt-coin in yeeps: hide and seek, which gave this error again. Then I tried to buy on mobile, meta quest and meta si...

Meta Quest 1 Link/air Link black screen/Infinite loading

PC specs:CPU: i7 4790 GPU: I have Integrated, and an RX6400 ( low profile ) RAM: that i recently upgraded to. 32 GB ddr3Storage: 1TB SSD Whenever I launch Air Link, it connects to my computer, but as it launches, it just has 3 dots, and after a while...

Meta quest link constantly crashes and restarts

while attempting to launch meta quest link on pc the application crashes and restarts constantly without allowing any interaction causing my monitors to flash black. I've completely uninstalled the program and relaunched it, i have also ensured all m...

ミラーリングについて

・ミラーリングで見ている人が設定を触ることができますか？・ヘッドセットをつけている人と別の人がコントローラーを使って設定を触れますでしょうか？

MY INSTAGRAM ACCOUNT WAS PERMANENTLY SUSPENDED

Dear meta I hope this message finds you well. I am writing to earnestly request a review and reinstatement of my Instagram account, @xyz.j4ck which was recently permanently suspended. I understand and respect Instagram's community guidelines and term...

Permanently suspended Instagram account

Hi there,my Instagram account @xyz.j4ck Sukhrajsinhvaghela@gmail.com , I received a message saying my business Instagram account was suspended, and honestly, I was stunned. The message didn’t give any specific reason, just that I’d somehow violated t...

Account mistakenly permanently suspended for weeks

My Oculus account was permanently suspended about 3 weeks ago. This message told me to contact Meta support. No reasons given for the ban. No emails from Meta on the subject. I recently bought a 2nd hand Quest Pro from the original owner and played f...

Resolved! Can child accounts add contacts & followers now?

I've read all the complaints in this forum about not being able to add contacts/followers even same house/wifi contacts/followers like parents or siblings on child accounts, even though this help page tells you exactly how to do it, though it doesn't...

Transfer a picture

I’m trying transfer a picture off my laptop to my quest 3 and use it in one of my worlds can some please help me and tell me what to do and use

Can't reload some games

I had to install a new hard drive in my computer. So a had to re-install Oculus software. After trying to download my purchased games. Some would not re-install. See list below: Digger: Trench ExperienceLoading HumanMind - Path to ThalamusNevermindTh...

Can't log into headset

I have logged into my account so I can put the eight digit code. Put it ask for 5 digit code. How do I log into so the headset will work?

Resolved! population one

im trying to play population one on my oculus pc but it says i need to buy it but i already bought it on oculus so do i have to buy it again on oculus vr ?

Problem with my VR

Hi! I have a problem with my Quest 3. It started today. When I play a game (Any games), sometimes my vision turn from 90o and my hands in game have some misery to follow my headset at the same time and turn crazy. I tried a lot of things that doesn’t...

The replacement controller hasn't arrived for over a month

I am a VR player from Japan.The controller of my Quest 2, which I use regularly, broke, so I requested a replacement and received an approval email on September 18th (Case Number #07339623).I trusted the statement that "you will receive a shipping no...

Cannot pair headset

I cannot pair my headset through the app the buttons to CONTINUE overlap the NOT NOW button. I've tried uninstalling the app and reinstalling, but it's still does not function properly.So if I can't pair the headsets, I may have to return my Meta S3

Facebook Support/Help 🙏

@MetaQuestSupport Dear Sir or Madame, I'm sorry to bother you, but I'm desperately looking for help with my Facebook account.  It was deactivated by Facebook (apparently because of an intellectual property infringement), although only links to publi...

Meta quest 3s resolution

Hi everyone, with my quest 3 I could watch videos in 8k is it possible to do it on the quest 3s?

Issue with graphic card compatibility with Oculus software

I have a brand new high end Dell XPS laptop with a RTX 4070 graphics card. The Oculus software however gives a message that my graphics card is not compatible with the Rift S software. How do I fix this. I know my graphics card is more than capable. ...

Stuck on pull tap screen

I can not bypass the pull tap screen after factory resetting

Black screen

Idk what’s going on but randomly my screen goes black completely and I can’t even see the screen to shut off and it’s maybe 5-10 minutes into playing and if I don’t play anything it’s fine but if I play any game then it goes black and I can’t even he...

Content on Google photos

I think it's extremely necessary to have an app that enables viewing VR photos and videos stored on Google Photos.I want to see my photos and videos stored on Google photos without have to download them to handset.

Compatibility with Logitech wireless headset

When I am using my Quest 3 with the pc link cable and I put on my Logitech Pro X wireless headset, my Quest completely freezes up. Almost like there is some sort of interference. Any one else have a similar issue?

Resolved! No Computer Audio in HORIZON WORKROOMS

I am using a MacBook Air 13 (just before the M1 sadly) and have the Oculus Destktop Remote working smoothly other than for audio. The image is perfectly clear and has very little to no lag. My only issue is the no computer audio coming out of my head...

My brother's account got suspended need help.

Hello, My brother who is 11 years old owns a Meta Quest 3 and he has been playing it as a 13 year old or older kid. But one day when he got a notification about entering his birthday he put his real birthday and now his account is suspended. The acco...

Resolved! Default virtual screen distance

Hi all, new Q3 owner, how do I adjust the default placement of the virtual screens when I start the Q3? I know I can drag them further away but they start up 3 to 4 feet from me whereas I'd like them a perceived 6 to 8 feet away? Thank you.

NVIDIA GeForce GTX 1650 Ti Compatibility

Hi there,I just purchased a $300 Meta Quest 3s, just to find out my PC's GPU is incompatible with Oculus Link. Mind you, I didn't even check beforehand because my PC is cracked... but clearly the GPU is way outdated compared to the rest of it... this...

Unable to add payment method

This is ridiculous. I can't add my payment method I have tried three different payment methods, 4 different Wi Fi's and 3 different devices. The oculus support chat doesn't even help me at all. I am sick of this. I bought Beat Saber and Blade and Sor...

Meta quest store

Hi when my son is sending me add ons to his game to pay for or a new game when I go to pay for it all it says is page isn't available the link is broken or been removed so since he has had his meta quest 3 hasn't been able to buy add ons to his game ...

Hand Tracking not working for right hand

The headset isnt tracking my right hand it only works fot the left one.I tried turning hand tracking off and restarting the headset but still doesnt work.Is this a headset issue or just a glitch???路