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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 34120 Views
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

captured video not syncing to mobile (iPhone)

I conducted a long interview in in the Oculus and took the same steps as I did before to sync the clips to my iPhone. But now its not working. When I turn on syncing then go to the three dot menu, there simply is no sync option that shows up. Now the...

AkJak by Level 2
  • 232 Views
  • 1 replies
  • 0 kudos

White and multi color dot on quest 2 screen

 ive had my quest 2 for about a year now and this never appended before and ive tried rebooting it and factory reset ive posted the same post on quest 2 topic hoping im going to have a quick response

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Boneworks black screen. (How to solve the Problem)

I had a problem with Boneworks not working with my Quest I tried many things to try and fix it and everything I could think of and find online, I tried so many things I forgot a lot of them and can't mention them all, at first I got an error code whe...

Logon Issues

Just started my Oculus today, and while it's saying it's online, nothing is accessible - all my apps disappeared, I can't browse the store, I cant 'explore' or browse. IT looks like this problem happened in the past for others, basically the same iss...

Resolved! Oculous quest 2

Do I need a playstation or pc for oculous quest 2 or can I just buy one and use it to play beat sabre .

Oculus link

I have the 3 dots issue where it’s just a black screen and the 3 loading dots forever after I click on enable for oculus link. I swear I have tried absolutely everything to fix this, and sometimes it has been fixed but the problem comes back like a w...

darfuka by Level 2
  • 116 Views
  • 1 replies
  • 0 kudos

Multiple headsets for one owner

I am going to start teaching VR. I want to buy multiple Quest 2 headsets to use in the class. Facebook only allows one account per person. How do I setup an account for each headset when I am allowed only one account?

[Oculus Rift S] - Audio-Issue: Volume too low

Hey,I've got a problem with my Oculus Rift S. The volume is way too low in games and in the Oculus Home App. The Windows Sounds though are very loud on 100%. I already checked the app-sound-settings in Windows. Everything at 100%. My Playpack device ...

Nikst3r by Level 2
  • 2877 Views
  • 2 replies
  • 0 kudos

Changing pin

I forgot my pin to my oculus i went to their website to change it and got the email to change it when i click on their link i type in the new pin and when i click save it says that the link has copied and pasted wrong or something like that and i tri...

Revolutionary Power Switch

I just had a brilliant idea about the Quest 2 and future Quest models, however, it is so brilliant that I insist you immediately redesign the Quest 2 and provide free replacements for anyone who bought a Quest 2 that suffers from your lack of insight...

Resolved! does the 1050 ti meet the minimum requirments? (desktop 4gb)

ive been looking for a straight foward awnser for a long time, and i will be greatful if somone awnsered this in the form of yes or no, will oculus show me the "gpu dosent meet minimum requirments" banner if i have a 1050 ti?

FairBoi by Level 3
  • 622 Views
  • 17 replies
  • 1 kudos

Can I still get referral code?

Hello, I bought the Oculus Quest 2 from a retail store in Thailand. It's December 2021. I am suggesting my friend to buy a new quest 2. So I would like to send him a referral code. I tried to generate the code from both the Oculus App and website by ...

How to tell if an Oculus Quest 2 is refurbished or not?

Hello, We got a Quest 2 from a retail store and it had some marks on the front of the headset, as if it sat on a dirty bench and someone pressed on it. I didn't know what to make of it at the beginning, because everything else seemed ok, but I just f...

Horrible Resolution on the Oculus Rift S

To start off, yes, I am aware that a vr headset will never be the same quality as your monitor, although I am experiencing some issues. The graphics themselves look fine, but the resolution is horrible. I have a 20 dollar vr headset similar to the go...

Erlxnd by Level 2
  • 519 Views
  • 2 replies
  • 0 kudos

Late Oculus Replacement

I shipped my Oculus Quest 2 on April 15 and It arrived at their facility on April 19 and they told me to wait 3-5 business days and today is the 6th day so I emailed them and they sent me this email "After checking back in our system, I do see that t...

Rift-S framedrops/stutter/micro-stutter in all UE4 content

Hi, I've been through Oculus Support with this and they replaced the HMD. However, the problem exists on the replacement, so I guess the one I sent back was in a working state. In every Unreal Engine 4 game or content I am having very poor performanc...

reb1rth by Level 4
  • 2178 Views
  • 12 replies
  • 0 kudos

oculus quest 2 64 gig is heating up

when i play my oculus quest 2 64 gig it over heat and i have to shut it off and i had to factory reset it a few times for it to start working again and it still doing this and making me upset and i cant use it and its burning my face after 2 mins of ...

Changing Facebook Accounts

I reached out to Oculus support to ask if I am able to change what Facebook account my son's Oculus is linked to as I want to deactive my Facebook account that is linked to his Oculus. I have another Facebook account I can link, but I am being told I...

can't login instagram account

Can you verify my instagram/facebook account? it says i have to upload my document. I did it, multiple times. But you keep rejecting it.What can i do to get in touch with HUMAN support?

Facebook/Instagram account was hacked and then disabled

Hi there, My FB and Instagram account were hacked and then later disabled. I've contacted Facebook several times without any respond. They are simply ignoring my request. This account had dozens of Oculus games associated which I've basically lost. A...

Minor but annoying Oculus Move Bug...

I use Move to track my exercise time. I have goals set to 5 days/550 calories/55 minutes and since I bought the quest have never had a weekly average under 6 days with at least 700 calories per day and at least 60 minutes... and I only had 6 days twi...

Dave-JK by Level 3
  • 313 Views
  • 3 replies
  • 1 kudos

RMA for replacing my left quest 2 controller

Menu button on left controller stopped responding and I sent it to oculus for a replacement as it was still covered by the warranty around late November. I got the confirmation that oculus received it early December and that's when I stop hearing thi...

Customer service problems!

I am beyond frustrated with customer support! We purchased two of the Quest 2s for our kids for Christmas. 4 weeks later the left controller on one stopped working. I emailed back and forth for a week with customer service to finally get told it was ...

venma by Level 2
  • 312 Views
  • 1 replies
  • 1 kudos
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