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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 35 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Unauthorized charge

My card has been charged 28.99 a month from Facebook technologies I did not authorize this and checked fb and do not see any subscriptions. I want it to stop and be refunded. Please let me know how this can be rectified

My meta quest 3 Doesn’t utilize my safe spaces

I have scanned my room, set up furniture and saved the spaces Countless times yet, the device asks me to create a new boundary every time I put it on. All the rooms I’ve set up are well lit with daylight pouring in the windows.

Quest 3 turns off when adjusting headset

My quest 3 shuts off when my headset moves around on my head. I use my quest 3 to work out often and if the headset moves slightly the screen shuts off and doesn't turn back on until it is readjusted. I have tried a hard reset and it was not helpful.

Resolved! Installing Quest App on a MacBook?

It's weird: I found the Quest app on my M2 MacBook Pro in the Apple App Store and installed it a few months ago. It looks like it's running the iPad app (no Mac native version) (Version However, I went to install it on my M3 MacBook A...

App stuck downloading

Every time I try to download an game it will get stuck around 0.15Mb away from the finish of the download. I have Factory Reseted my Oculus Quest 2 two times!! I don’t know what is going on and it’s definitely not okay! I’m just trying to play on my ...

Quest Link not working

I've had my quest 2 for years and just recently got a PC and Quest Link only allows me to connect to my PC about 75% of the time, and even when i do, there is no audio. This has been a problem for months now, am i doing the steps wrong? or is this ju...

its.Lando by Honored Guest
  • 2 replies
  • 0 kudos

Friend refferal code 25% off

Hi, so I just got my quest 2 recently and wanted to buy blade and scorchey and beat saber. So I asked my friend to send me a refferal code link to get 25% off and I clicked on it and all it does is show this I clicked on it and it still doesn't work ...

Screenshot_20240526-215845_Meta Quest.jpg

Resolved! spatial video tab not appearing in files

I am running V65 and when I go into the files app there is no spatial video section. However, I was able to upload a spatial video from my iPhone 15 pro, and got the notification on the headset. When I select the notification, the video works fine! I...

RaidenS3 by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Oculus Air Link Launch Button greyed out with Wi-Fi or DWA-F18

No matter what I try, I can't get past the pairing stage with either Wi-Fi or the D-Link DWA-F18. Both of these worked until the last time I updated Oculus software. Things I've already tried: Have your PC and headset both connect on the 5GHz band Wi...

Quest 2 Applications Keep Crashing

So whenever I open any application it runs smoothly for like 10-20 minutes but then it freezes and crashes. Does anyone know any way to fix this? Thanks

Alol600 by Explorer
  • 14 replies
  • 1 kudos

How to escalate a complaint to a supervisor

I was in a chat with Dave and the case was #********. He was unable to resolve my issue and the case was #********. He just disconnected the chat. This is very unprofessional behavior from "customer service." Could a supervisor please look into this?...

Akoto1 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! App referrals not working

So me and my friend both tried using the app referral to get a discount for different games and its not working for both of us. It does generate a link and when you click on it it says this person is recommending this app but then you don't actually ...

Kahandral by Honored Guest
  • 2 replies
  • 0 kudos

OculusDash.exe - very high GPU usage?

Hi,I was sanity checking some performance issues and couldn't help but notice that task manager is showing very high GPU usage for OculusDash.exe (see attached pic).I'm not talking VRAM usage of my GPU, rather resource usage which is hovering around ...

MP4 from Google drive

Hey there, I have logged in Google drive from the meta browser in my Meta Quest 2. I want to play some personal MP4 files from it. But the MP4 file is not getting played. Please help.

AUS291730 by Honored Guest
  • 10 replies
  • 0 kudos

Resolved! [WiFi7 Compatibility Issue]Quest3 Cannot find 6GHz Wi-Fi

Hi Meta, From our test with Quest3 recently, the devices cannot find 6GHz Wi-Fi when the 6GHz Wi-Fi is working in 320Mhz, and after it's changed to 160Mhz, it works again sometimes. When we are checking it further, it seems to be with the Quest3's Wi...

Frozen During Traveling

So, Ive experienced on many occasions the issue with freezing during traveling to a world and I eventually have to just hold down my power button down and log completely out of the VR. It freezes and just continues to play the traveling music. Please...

Has my account been hacked

I've been able to play on horizan worlds with no problem at all. But today it gliched me put of a game. I restarted and now it will not let me enter worlds from my personal space. It also says my log ins from areas I do not live in. I've made a new a...

Nicky0923 by Honored Guest
  • 5 replies
  • 0 kudos

Meta Q2 right controller dead

My son's right controller stop getting power. We've replaced the battery, re-paired it and did a factory reset. Nothing has worked. It occasionally vibrates but no lights ever come on. If you hold the meta button down in vibrates and will recenter th...

My meta controllers makes my 3.0 vive trackers drift.

If i put my controller in front of my tracker, it starts freaking out heavily, i know that if you block the tracker it loses tracking, but i tested putting my hand in front of it and it doesn't lose tracking as frequently and crazy as i put the contr...

CAsTrO_01 by Honored Guest
  • 3 replies
  • 1 kudos

Purchased meta quest 3

I just bought a meta quest 3 and I’m not able to get the 30 dollar credit cause I already have a account.. just my opinion but I think everyone that’s been on meta for awhile now should be able to get that credit for a new purchase device not just ne...

Pin code issues

Basically whenever I try to enter my pin code, it always says it’s wrong. I keep changing it but it goes back to saying your pin code is wrong and I don’t want to factory reset my oculus. I have games on there that cost money and I’m scared of losing...

MathiasBj by Honored Guest
  • 2 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

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