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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

hacked and now disabled IG acc

Hello everyone, I’m struggling with my Instagram account after it was compromised by a hacker, and I’m hoping someone can offer guidance or Meta can help with this hacker that hacked my account.Here’s what happened: My Instagram account was hacked, a...

Meta Horizon app keeps crushing when opening

App keeps crushing when I'm logged in and I'm trying to open the app. If I clear the cache and data I can open the app, but after I log in the app starts to crash when I'm trying to open it.What I already tried to solve the issue:- reinstall the app,...

Resolved! Refer a friend not working

One of my friends bought a quest 2, we decided to log in with my referral link for the store credits and after we finished setting things up. None of us ended up getting any store credit. I tried using the link again but it said the Facebook account ...

MikeFMejia by Honored Guest
  • 11682 Views
  • 25 replies
  • 11 kudos

تجربة خلط الواقع المعزز في الفن البصري

انا هنا جديد و اريد أن أشكر فريق الاستضافة و قبول طلب الانضمام الى المنتدى الرائع هذا .انا فنان تشكيلي كما أعتقد لدى تجارب متعددة في الفن التشكيلي و الرسم و التصميم و الوسائل المختلط و أقوم بمشاركة اعمالي الفن في

Facebook<\p> دائما و لقد استفدة من ما

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Meta quest gift card

Hi I purchased a meta gift card from Walmart The money is on there and I type all the letters. Correct but it keeps saying, you can add additional cash to your meta Horizon store balance later. Contact customer service for additional support. Someone...

MetaQuestLinkアプリ

MetaQuestLinkのアプリケーションをPCで起動すると このようなメッセージが出て先に進めません。

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kam0308 by Honored Guest
  • 72 Views
  • 0 replies
  • 0 kudos

Links from Notifications & inability to reply to comments

In my Facebook feed near the top right is a bell-shaped icon which opens with a list of notifications when you click on it. Of late I’ve been receiving notifications such as “Joe Blow has mentioned you in a comment” or “Jane Plain commented on your p...

Gnurotic by Honored Guest
  • 91 Views
  • 0 replies
  • 0 kudos

Batman arkham graphics bug

Hello, I've recently got the meta quest 3S and I've been playing batman arkham shadow and so far it was going great, but 2 days ago a bug appeared and made the game unplayable, for instance the menu when opening the game after the logo and the 3 dots...

Using the oculus 3

My headset will not get off pass through and my apps and settings/nothing will work or show a triangle warning notification pops up instead telling me the functions of the vr failed to work/run please meta help me out in this situation I’m completely...

Account issues and facebook problems

Hi, this is from a whole new account because my other account recently ran into an issue where the social tabs won't load and I can't join friends and if i try to invite my friends it asks me to connect a facebook account. But, I already have one con...

My husbands account got banned

I had my wife create this account because I didn’t verify my age on my account which got banned. I can’t log in to request help on my other account because it was banned. It was linked to my Facebook and Instagram which has my age on it. I now cant u...

jane.dph by Honored Guest
  • 93 Views
  • 0 replies
  • 0 kudos

My Meta account was hacked.

@MetaQuestSupport A hacker gained access to my Meta account and added his email, gaffgaleu@hotmail.com, to it. He set up a two-step verification process to prevent me from regaining control of the account. The hacker also ran ads under my name, which...

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FB Hack -

Someone loggedinto my MetaQuest 2 from a FB acct on a computer, changed all my security codes... I had to factory reset my headset to get back on. It has all kinds of social stuff downloaded and said it paired to my headset but I guess its paired to ...

Robo Recall Performance

Hi, Just purchased Robo Recall, FPS is locked at only 60. Also the latency is 60ms + My specs are 5800X3D, GTX 4070 Ti, 32 GB ram, gen 4 NVME. Also connecting to my router at pretty much locked 2401 mbps over WIFI. Can't find any in hand settings. An...

Stewp182 by Honored Guest
  • 270 Views
  • 1 replies
  • 0 kudos

Meta Quest 3 Video Saturation Issue

Hello Everyone,I've encountered a strange issue with my Meta Quest 3 after updating to v74. When playing videos (both streaming and local files) in the TV app or File Manager, the video saturation becomes abnormally high when I move my head closer to...

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k.96e by Honored Guest
  • 135 Views
  • 1 replies
  • 1 kudos

Meta quest 3 Connection issue

I am having issues for connection with my Meta Quest 3 512.The device asks for connecting to metacom/device and place a 8 digit code. When you enter into the website and place the code it asks for your email. When you enter your email it doesn't reco...

Arathrlm by Honored Guest
  • 140 Views
  • 1 replies
  • 0 kudos

My gift card code istn working

Hi, my name is Tiago, im from Brazil and i bought a 50$ gift card at the USA, im 15 years old, and when i try to get the code it says “error when performing query” and im trying to get some help because 50$ is a lot of money so i cant throw it off. I...

Helppp, account hacked =(

Hello, I need your help!On February 4th, I was in a place where I had no network coverage on my cell phone. Suddenly, I checked my phone and had notifications from someone who wanted to access my Facebook and Instagram. I tried to change the password...

Instagram hacked using META

I have had my account compromised the same as others describe. The hacker gets in through Meta and changes my recovery information to theirs, adds 2FA so that they are alerted every time I try to log in and it shuts me out. I can still access it by g...

Disabled Facebook & Insta Accounts

Hoping someone can help I'm at my wits end. My facebook account has been disabled - its been 96 DAYS! since I lodged the appeal. How do I get a status update on this?

NicB75 by Honored Guest
  • 127 Views
  • 1 replies
  • 1 kudos

I lost my page after it was hacked and they posting porn on it

Hi guys I urgently need help to get my page back hacked pagehttps://www.facebook.com/nuuspod my own pagehttps://www.facebook.com/izak.duplessis.752/ Its part of my business and has been affecting me. I have tried everything online and to follow the m...

In my fitxr game

It does not show how well you are doing while playing or the next move on the zumba

Admin account , New 3 and old 2 on the same account.

Just got a new 3 and have an old 2 it’s replacing. Is there a way to use a family account / admin account with subs so i don’t have to create a whole new login and re buy all the same games etc. i also want to be able to monitor & approve what my kid...

Marketplace restrictions

So, it started out when I would create a new ad, it would take 2 or 3 tries to open that page, then it went to restarting the L/T and have to click 5 or more times I get this message''''"This page isn't available right nowThis may be because of a tec...

Right controller blinking SOS And Won't Pair

The Right Controller For My Original OculusTM (yes I know that **bleep** is outdated) Is Blinking SOS I've Tried All That I can do Like Un-Pairing and Re-Pairing The controller, Factory Resetting my headset and Taking the Battery Out And putting it b...

Compromised and Disabled Instagram Account

Hi there, I have been trying to reach out to Meta Support and sent emails to security@mail.instagram.com with regards to my Instagram account being compromised on January 10, 2025, and only received automated responses (which I replied explaining my ...

carl.g by Honored Guest
  • 149 Views
  • 2 replies
  • 2 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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