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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3769 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Apps won’t load

Every time that I get onto my quest, none of my apps will load, they all just sit there on the spinning wheel screen and whenever I go to the oculus store it says “Oops, try again” or something along those lines, I have already checked and my headset...

Y3bb3r by Honored Guest
  • 371 Views
  • 3 replies
  • 0 kudos

email

I want to change my email on Meta, but it won't let me. I no longer have access to the old email account. I set it up when I had the Oculus Go. Now I have the Quest 2 and set it up with my current email. However, when I try to change the Meta email, ...

Oculus app not working

Hey!I am using windows server 2019(Nvidia A2) and installed oculus app on it. when it checks status it goes "can't reach oculus service". Kindly help with the same.ThanksHemant Singh

gputest by Honored Guest
  • 151 Views
  • 2 replies
  • 0 kudos

Can’t sign into my original account with Facebook

I recently was trying to log into my Facebook account, but in the process I managed to accidentally make another meta quest account with the same Facebook account. So every time I try to log in, it’s with that account and not the one I was trying to ...

Anonymous by Not applicable
  • 228 Views
  • 3 replies
  • 0 kudos

Lost all my games after migration!

First time using my oculus in a while and did the account merger with a Facebook account I haven’t used in a long time and now all my games are gone. Can I get help restoring my purchases?

chavomob by Honored Guest
  • 235 Views
  • 3 replies
  • 0 kudos

Vr Headset turning on but not pairing

Ok I've tried a couple times of this past year and half but for whatever reason I can turn my Vr headset on and get to the pairing part but when I try to pair it it askes for a pairing code bc it cant find it on my network for some reason and then wh...

Bonelab is not appearing in my library.

My bonelab has been deleted or refunded and I have not gotten an email or anything that says about bonelab being gone. Even when I go to the meta store it says I have to re-buy it. I have a receipt of my purchase 

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Jnguyen32 by Honored Guest
  • 270 Views
  • 5 replies
  • 0 kudos

Resolved! Factory reset problems

When my oculus stopped charging, I contacted support. Now I have to send mine in, and to do that, I need to factory reset it. When I looked up how to, it said it should be above 50%, which is a problem. What do I do?

Controller update stops at 25%

Controller updates stop every 25%Rebooting the headset will resume the update.But it stops again at 50%Rebooting the headset will resume the update.But it stops again at 74%Rebooting the headset will resume the update.But it stops again at 94%Rebooti...

Hexatail by Honored Guest
  • 188 Views
  • 3 replies
  • 0 kudos

Oculus Pro Controllers lose tracking for a couple seconds

My Pro controllers on quest pro lose tracking about every 30 - 50 seconds and after 1-2 seconds they track again.Cant play anything anymore. There is no bad lighting, no mirrors, no nothing. It started with some recent update.To fix the BIG issues th...

jWalker92 by Honored Guest
  • 504 Views
  • 5 replies
  • 0 kudos

Resolved! Golf+ Daily Tourney Solo Play.

Hi I am having trouble getting into playing the daily tourneys. I usually log on to Golf+ in the browser on my headset which i keep bookmarked.There i select daily tourney then solo play. A link comes up which takes me to Golf+ on meta then a button ...

Born2Dai by Honored Guest
  • 631 Views
  • 2 replies
  • 0 kudos

I need help

HI. Since I last connected the VR headset to the computer every time I pause when there is an app it sends me a message if I can allow you to edit files on the computer (even if it is not connected to the PC) Every time I pause when there is an app i...

Fra309ita by Honored Guest
  • 176 Views
  • 4 replies
  • 0 kudos

Resolved! Game refund request wont get answered

So 3 days ago i refund requested ghost of tabor because i didnt understand the game, but a day after i refund requested it, i saw a person explaining the game so then i tought "if they decline it, i am able to play it again and if they accept it, i c...

LevLol by Honored Guest
  • 156 Views
  • 1 replies
  • 0 kudos

Can’t log in to sub account

I purchased my son an oculus, created the account with my FB profile. When he started playing it he was getting friend suggestions based on my FB profile (adults) so we created a sub account. That is the account he plays with and purchased games on. ...

Horizontal banding suddenly appearing

Hi all, been using and taking great care of my Quest 2 for just over two years with no issues. About one week ago, I suddenly started getting horizontal banding appearing across the screen. Bands matching the background colors and intensity fill the ...

Report User (Meta Website) not working

The page keeps refreshing and you can't enter the details to submit the form before it refreshes. It keeps refreshing every couple of seconds.Report a person for abuse formhttps://support.oculus.com/report-user/

Quest Link suddenly stop working

So I've had no issues so far with the link until earlier when i was playing VRC and all of the sudden the link stopped working and so i reconnected and then moments later link stopped again. Now ive been stuck being able to use it for moments until i...

Air link isn't working

One day after not using my vr for some weeks i decided that i wanted to play some gamers. sat down. put the headset on. and then Air link didn't work. It says that my pc isn't connected in the vr which it clearly is. on pc it says my vr isn't connect...

IB Cricket not getting downloaded in my Quest

I have purchased IB Cricket from my MetaQuest mobile app last week but it is not getting downloaded in my Quest. When I go in Quest's store and search for IB Cricket, it shows 'purchased', also shows 'Details' button but download or launch button doe...

Quest 2 bug after the chip infinite loop

Hello my headset sudenly forced an update and is stuck on meta logo after I tried everything 1 I literaly waited for 5 day for the update and restarted it again and again 2 factory reset is not changing anything3 already tried power button 4 can't ac...

debade by Honored Guest
  • 162 Views
  • 1 replies
  • 0 kudos

How do I contact Oculus for warranty support?

My Go controller appears to be dead. No leds after new battery attempts and unpairing. When I follow the link from the App or the website I’m getting a page that displays “Sorry, something went wrong We’re working on getting this fixed as soon as we ...

eadea by Honored Guest
  • 5989 Views
  • 8 replies
  • 0 kudos

Gorilla tag isn’t working on my p

So I payed £20 to play gorilla tag on my pc but when it downloads it just says that it can’t download? I can’t even refund it so now I just have gorilla tag in my library and I can’t even play it. Anyone got solutions? (Not steam vr btw)

Air link

So I've used airlink before with no issues before with connecting or staying connected but i took a break and tried to play today 8/04/23 and it wouldn't connect and isn't even paired anymore I've reconnected to my pc via cable but still no air link ...

Meta Quest+ doesn't work for me

Hey,It seems my Oculus Quest 2 does not recognize 4 apps I added in my subscription. They're not in the library at all, and when searching them in the Store the button for purchase/launch keeps spinning for minutes and nothing happens. I tried to add...

Golic by Explorer
  • 277 Views
  • 3 replies
  • 2 kudos

Resolved! Is this legit or a scam? Facebook research study

Hello, I just received this email about a Research Study made by META. Hello Gaia, Facebook is holding a series of 60 minutes research sessions on Monday, 3rd - Friday, 14th of April, 2023. We would like to do research and learn more about how people...

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caregaia by Honored Guest
  • 4143 Views
  • 3 replies
  • 1 kudos

Resolved! Accidental refund

Hello Oculus can you please deny my refund if that is possible? I used the code for 30% off and now i think if i want to buy it again i need to pay the full price. I accidentally refunded it because i thought there was a bundle that was even cheaper ...

MUKPUK by Explorer
  • 1259 Views
  • 19 replies
  • 0 kudos
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